Nancy Dropbox Community Moderator

Hey @"yasin shngz"! Thanks for posting this on our forum. Did you check the name of your shared folder to make sure it doesn’t contain any invalid characters? Also, if you open the selective sync settings on your Windows device, does the folder appear unselected? Let me know what you find.

Thanks for clarifying that! If possible, I’d like you to try following the same steps via the desktop and mobile apps. Does that seem to make a difference, or are you seeing the same error on all Dropbox platforms?

Thanks for bringing this to our attention, @"anndinkc". Can you send over a full screenshot of the error you’re getting? Also, what’s the OS version of your device, and the app version of the Dropbox app on it? Let me know, and we’ll take a closer look.

Sorry to hear same thing’s happening to you, @"jsuh". Does this occur when you share a specific folder, or with any folder that you’re creating and sharing on your Dropbox account?

Glad to hear things are now back to normal! If you face similar issues again, I’ll be right here.

Thanks for the screenshot, Jay! If you haven’t tried this already, I’d like you to clear the Dropbox app’s cache, and then reinstall it on your device. Does that help with the error you’re getting perhaps?

Thanks for posting about this here, @"StigW"! This is quite odd, indeed. Can you please open the older versions of this file, and let me know if you can see more details there? Feel free to send over a screenshot, too. Are you sure you didn't accidentally upload the older version of this file from your device? Besides the…

Can you give me the ticket number from your convo with our support team? I’d like to go through the steps you’ve tried them already.

Thanks for giving that a go, @"Toni R." Are they also using the Dropbox website to update the files, or the desktop app instead? If they’re using the desktop app, can they see their updates on their web account? I’m trying to isolate the issue and make sure they’re not having syncing issues on their end instead.

Not a problem at all! If you need something else, you can always ping me.

Thanks for the screenshots! Have you restarted your computer in the meantime? What’s the current syncing status of your Dropbox app, as well as its app version? Are you seeing all files on your web account?

Thanks for giving that a go, @"tavishi". I’d like you to try an advanced reinstall, as the next step. That’ll ensure any remnants of the old Dropbox app have been removed. Besides that, you can go here and see if your device still appears linked to Dropbox. If it does, please unlink it, and try to sign in again. 

Thanks for these screenshots, @"Mikeb365"! They really help. I tested this on my end in the meantime and it’s working properly, so I’d like to see what’s going on. Have you tried clearing the cache of the Dropbox mobile app, and reinstalling it?

Hi @"jay h.5"! Hope you’re doing great. Can you clarify when this error occurs exactly? Are you trying to manually upload files to your Dropbox app by clicking on the “Create” button at the bottom of your screen? I’d also like a screenshot of the error you mention. Let me know when you’re ready.

That's quite odd indeed, @"Greatdane007". Can you try deleting the small files you uploaded yesterday to Dropbox, and then re-upload them? Can you see them properly on all Dropbox platforms now?

Hi again, @"AnnieBoon"! When adding files via file request, these files are basically uploaded to the other user’s Dropbox account, so they can access them even without downloading them from their account, if they want to.

Thanks for posting here, @"GParker1". First of all, can you clarify what’s your current plan? That’s what determines how many drives you can back up to your Dropbox account. Also, are all the drives you mention internal, or do you have external drives you'd like to back up, as well? Let me know, and we’ll take it from…

Thanks for that, Linda! May I ask for one more screenshot showing the "can view" option being greyed out? Are you the owner of the shared "Public" folder, or did someone else share it with you initially?

Has he tried a different browser/incognito window, as well? If yes, I’d like a screenshot of what he sees, to look into this further.

It’s not necessary to be logged into Dropbox to upload files to a file request, so that shouldn’t be the reason. Did the recipients mention anything about not receiving your files on their end?

Hey Linda! Hope you’re doing great. There should be a small camera icon above your message box. You can upload your screenshot here this way.

Hi from me as well, @"Mikeb365"! Besides “Create link”, do you see another option to attach your files as they are instead? You can also upload a screenshot of what you see here, so that we can have a visual.

It sounds like the Dropbox app isn’t syncing at the moment. Please open your Finder > Applications folder, and double click on the Dropbox app from there. Are you seeing the Dropbox icon in your menu bar after a few seconds?

Awesome. Please let me know, once you’ve got more updates from them.

Hey @"thunderboi". I understand it may be hard to show this via a couple of screenshots. However, it’d be helpful to have some visuals for sure. You can send over a screenshot of what you see when saving the files to your Dropbox account via Adobe (plus, the filepath they should be saved at), and then what you actually see…

Thanks for clarifying, @"jbest101"! I’d like you to take an extra step then, and disable - re-enable camera uploads on your desktop app, as well. If that doesn’t help either, please reinstall the Dropbox app on your computer.

Hey @"AnnieBoon", hope you’re doing well! Did you check your spam folder, and there’s no email there either? After the files have been successfully uploaded, you should see a green checkmark on your screen. If you happen to have a screenshot of the message you mention though, I’d love to see it.

Thanks for the screenshot! Has he clicked on the Comments button on the top right corner? If not, then the comments section won’t appear at all on his screen.

Hey @"Timothy H.1", can you send me a screenshot of the CPU usage you’re seeing, when uploading files to the Dropbox website? Also, to clarify, you don't have the desktop app installed on your computer, right?

Hi @"bobbysimpson"! Please check your menu bar (close to your clock settings), and click the small Dropbox icon that should be located there. After that, go to your initials/profile picture > Preferences > Backups tab. Let me know if that helps.