Nancy Dropbox Community Moderator

Hi @"TheBackerUpper", and thanks for posting here. Can you clarify what’s the total size of files you’re trying to upload at once via the Dropbox website? If you haven’t tried this already, I’d like you to open an incognito window on your Firefox browser as well, and test this there. Does the same thing keep happening?…

Alright then. Can I log a ticket for you, and send it to this email address? We’ll need to look into this internally.

Thanks for bringing this to our attention, @"Hurkans"! Can you send me a screenshot of said error? Also, what’s the OS version of your computer? Were you previously logged in and Dropbox asked you to sign in to the app again, after a computer reboot, or is the issue that the app doesn’t start upon the computer’s launch?…

Hi @"jameshodgart", and thanks for posting here. It sounds like the admin of the Business team deleted your Dropbox account, instead of converting it to a personal one again. Is there any chance you created the new Dropbox account under a different email address than the original one? I’m asking because, if it's the same…

Hi @"webbmrh99"! Had you upgraded your Dropbox account directly via our website, or iTunes/Google Play?

Hey @"xtrmpro66"! Thanks for your post. Are these Dropbox photos removed from your desktop app via selective sync, or did you right click on them and set them to be online-only instead? If you’re not sure, you can also send me a screenshot of what you see on your end. Ping me, when you’re ready.

Hi @"torrmundi"! Thanks for posting on the forum. Can you clarify what’s the approximate size of a folder you’re now selecting via your selective sync settings? Also, what’s the remaining available space on your D drive? Have you quit - relaunched the Dropbox app, and double checked that your folder is still selected in…

Hi @"leao"! I can see you’ve also posted in our German-speaking section, so I’d suggest waiting for our team’s reply there. They’ll get back to you as soon as possible. Thanks!

Hey @"runnermomgail"! Just to clarify, are you currently connected to your Dropbox Passwords account on any device (mobile app/web browser), or are you seeing this message on all of them?

Hey @"joaoa", I’ve logged a ticket for you. Please keep an eye out for a message from our team. Thanks! 

Since I can see from the other reports that this is mostly an issue on Safari, contacting Apple as the next step would be a good way to go and it’ll help us isolate the issue more. If Apple says indeed they can’t see anything wrong on their end, let me know and we’ll look into this further. In case your existing ticket…

Hey @"Ann67", sorry to jump in. Audio transcripts are currently capped at 105min indeed, and it’s not possible to bypass this. Our team is currently working on it though, and they’ll provide more details as soon as there’s an update.

Thanks for the updates, Ronald! I’ve checked this on my end as well, and video files seem to have a thumbnail when I view them via the Dropbox website. Did you check this via a different browser, and you see the same thing? Also, on your desktop app, are these files offline or available online-only? As for your .mp3 files,…

Hi @"Elizabeth Tien"! Hope you’re doing well. The duplicate photos that you mention; they’re all saved within different folders on your Dropbox account, and they have the same name. Am I right? If yes, then I’m afraid there’s no automated feature to delete those at once. If a file is uploaded in a folder, and another file…

Thanks for posting on our Community, anonymous! Can you clarify on which Dropbox platform exactly you’re not seeing a thumbnail of your audio/video files (is it on the Dropbox website/desktop app/mobile app)? Were you able to see a thumbnail before, and it doesn’t show anymore? Feel free to send me a screenshot of what you…

In this case, I’d like you to take one extra step and whitelist Dropbox on your antivirus (since the issue seems to be related to this). Let me know if that helps at all.

Hey again, @"TacoMeNow"! I was about to log a ticket for you, but I can see you’ve already chatted in with our support team, which has automatically generated a ticket in our system. For further help, you can reply back to that ticket directly, and our support agent will further help.

Welcome to our Community, @"wasay61"! Are you seeing all of your updates on www.dropbox.com? If not, are you usually editing/updating files from the desktop app on a specific device? I’d like to isolate the issue, and see if it occurs on a specific computer not syncing your edits to your web account and the rest of your…

Hi @"GZ5"! Sorry to jump in here. I tested this on my end too, but the word “Photo” isn’t added next to the date. Also, the date that you’re seeing (01/25/2024), is it the date you uploaded these files to Dropbox via the website? If you happen to have the desktop app installed on your device, can you copy these files to…

Hey @"TacoMeNow", if you haven’t done so already, can you clear the Dropbox app’s cache, and also reinstall it on your mobile device? I’d like us to test a few things first, before investigating further.

Hmm, I see. Can you clarify when this issue started on your desktop app? I see you mentioned it started in December, but I’m curious if it occurred after a specific update on your computer.

Hey @"SAR1"! Thanks for posting on our Community today. Can you send me a full screenshot of the error you keep getting on your end, as a first step? Ping me when you’re ready.

Hi @"jacobacci"! Please check your email address; you should be seeing a new message from me. I’ll be waiting for your reply there.

Hi @"stairjoke", in general, the Dropbox desktop app requires admin privileges, so that functionalities like syncing icons and right-click context menus may appear in your local Dropbox folder (you can also check this Help Center article). As for the issue you’re having on your Safari browser, I’d be more than happy to…

Thanks for the updates, Jon! Just one thing to clarify, does the issue persist on a specific device now, or pausing the Dropbox app’s sync has resolved it in general?

Thanks for following up, Brian! Can you also send me a full screenshot of the options you mention, so that I can have a visual and guide you from there?

Hi again, @"TW_10". One more thing I’d like to ask is if you have any other email addresses, besides the one you see on this page. If you do, please check whether you have another Dropbox account linked to them, where your files could be saved. I’d like to rule out this possibility as well, and go from there.

Hi @"BrianSFG"! Hope you’re doing well. Can you clarify a few things first? For example, which platform are you using to edit those files? Are you editing them via the Dropbox website, the desktop app, or mobile app? Is the issue that you’re editing the files via the desktop app, and the updates don’t show on the website?…

Thanks for posting on the Community, @"PeeGeeTips"! If your sharing has been banned due to generating excess traffic, I’m afraid you can’t undo the ban on your end. However, if this is the first time this has occurred, the ban should be automatically lifted after 24h have passed. Let me know if you need more help.

Hey @"SarahLou"! Our team is currently looking into it, so we’ll let you know as soon as we have more updates.