Megan Dropbox Community Moderator

You can have a look here, and let me know if you have any questions @"Hermosaboy". 

Glad to hear that we could locate the culprit @"Hermosaboy"! If you need something else, I'll be one post away! 😎

Hey @"SHARON VANNI", I hope you're doing well! I went ahead and removed the screenshots you attached, since they contained a lot of sensitive information, emails and names. Do you share a folder with your colleagues? Also, have they adjusted their email notification settings? You can see more about this here. Keep me…

Hey there, @"Hermosaboy", wishing you a great Monday ahead! Could you check your account's plan page, and let me know what it reports there? Do you have any Backups enabled? Let me know more, and we'll take it from there! 

Hi @"BeaconHigh", let's jump right into this! What is the current plan you're on? Also, have you tried switching browsers entirely to see if this helps? If you get the same error when trying a different browser, can you then send me a screenshot of it in order for me to have a visual? Just make sure none of your personal…

Hey @"Vmanda", thanks for the heads up! I just checked and it seems that the agent working on your case, just escalated your case. I also left an internal comment there. If you need something else, please let me know and I will be more than happy to help every step of the way!

Ehi @"Lorenzo98", presumo che tu abbia questo problema solo quando provi ad accedere utilizzando l'app mobile, giusto? Dovresti essere in grado di allegare il tuo screenshot facendo clic sull'icona a forma di fotocamera quando mi rispondi. Se non vedi l'opzione puoi utilizzare un laptop o richiedere la versione desktop del…

Ehi @"Lorenzo98", benvenuto nella nostra community! Ti dà errori specifici quando provi ad accedere utilizzando il tuo account Google? Se è così, sentiti libero di farmi sapere di più o anche di inviarmi uno screenshot. Assicurati solo che nessuna delle tue informazioni personali sia visibile lì. Inoltre, da quanto tempo…

Hey @"line3", I just sent you an email. I'll be happy to see you there, cheers! 

Hey @"Yelned", let me jump in here too! Is that happening on one of your team folders, or personal ones? Does this happen only when you use the desktop app, or the website too? Feel free to also let me know if you get any specific errors. 

Hey @"eccentricbee", let's jump right into this! Which platform did you use to upload and preview your files with? Did you use our desktop app, mobile app or website? Also, do you have trouble opening the PowerPoint itself or the images in it? You mentioned the images are .mp type, is that correct? Keep me posted, and…

Hi @"Bre14444", let's jump right into this! Have you tried to contact Dropbox Support directly for this? You can visit the Support page while you're not signed in to a Dropbox account, including these forums, and you'll see an option for Billing issues. It's best to use an Incognito or Private browsing session to make sure…

Hey @"SenB", I definitely see where you're coming from. However, let me add one more thing for you to consider. Perhaps you saved these edits, while the app wasn't running. Then once the app resumed its syncing process, and instead of these edits syncing from the device to your account online, what happened is that the…

Hey @"johnhalldesign", yeah if you could give it some time, that'd be great. If you notice the same thing tomorrow, give me a shout and we'll check what might be causing this. Keep in mind that if you have many files inside your local Dropbox folder, that could be the culprit. How many do you have at the moment? 

Hey @"johnhalldesign", the first thing that'd help me get an idea of what is happening syncing-wise is the app's version, and syncing status. You should be able to locate them by hovering your mouse over the little Dropbox icon, next to your WiFi on your menu bar. Does that give you any idea of what might be happening?…

Have you checked your email address directly @"Victoria210"? If so, have you also checked your spam/junk filter in case the email ended up there? 

Hey @"Victoria210", thanks for that! I was able to locate your ticket number, and it seems that our agent has already replied back. Did you have a chance to review their email? 

Hey @"Dzulkiewski", thanks for that! However, keep in mind that for security reasons we don't have access to the link you provided, I'm afraid. If you could send a few screenshots my way, that'd be amazing. 

Hey @"Dzulkiewski", would you mind sending me a couple of screenshots of your Windows device task bar, in order for me to have a visual too? 

Hi @"suegaffield", let's jump right into this! Have you tried to contact Dropbox Support directly for this? You can visit the Support page while you're not signed in to a Dropbox account, including these forums, and you'll see an option for Billing issues. It's best to use an Incognito or Private browsing session to make…

Hey @"SenB", let me also jump in here! This is indeed a unique situation here. However, if we're to take into consideration the info that your version history & events page present at the moment, that means the files' changes never synced to Dropbox. If they were, they'd be an indication of this on your events page, and…

Hey @"JWoodrow", welcome to our Community! How exactly are you sharing the file with that person? Is it through a Dropbox Transfer, shared link or a shared folder? Does the file get unzipped when they try to preview it, or when they download it? Let me know more, and we'll take it from there! 

Hi @"sadlee", let's jump right into this! You mentioned that your content vanished from your screen. Would you mind clarifying if you're referring to the Dropbox app or the website? Also, which platform did you use when uploading your files? Is it possible that you opened a new Dropbox account? I'm asking because you…

Hey @"bouldercpa", welcome to our Community! Let me start by saying that how someone chooses to utilize either our app or the website is entirely up to them, or to you as the admin of the Team. We all have our preferences. Each platform has some pros and cons, but I have to admit that when working with such a load, and…

Hey @"rpratten", thanks for all the added details! Please be aware that if your account is ever downgraded, Dropbox will not delete any of your files. You will cancel your existing plan now, and then wait for the renewal date of the subscription. Since the plan will be cancelled, the account will then downgrade to the…

That's fantastic @"randy123"! If you need anything else give us a shout, we'll be one post away! 😎

As a last step: have you tried an advanced re-install using these steps @"randy123"?

Hi @"Victoria210", let's jump right into this! First thing to check is if you upgraded directly through Dropbox or iTunes/Google Play? Also, do you use an individual plan? In any case, if you're directly subscribed to Dropbox, feel free to have a look at this Help Center article, and let me know if you have any questions.…

Hey there, @"rpratten", let's see what we can find together about this! Keep in mind that Dropbox Family is considered a downgrade to the Dropbox Essentials plan that you have at this time. Therefore, you could need to cancel your Dropbox subscription, allow it to expire and have your account downgraded to Dropbox Basic…

Hey @"Demir2", can I send you an email in order for us to have a closer look into this?