Megan Dropbox Community Moderator

Hey @"eleacarey", thanks for the swift reply! Is it possible that you're running any plugins or extensions that could be causing issue with loading the visual elements of the page properly? Have you both made sure there aren’t pending updates to be installed on your browser? 

Hi @"eleacarey", welcome to our Community! Keep in mind that it's expected not to see these comments when viewing your file through Word, since they only apply to Dropbox. Also, would you mind switching browsers just to check if this is a browser-related issue, or using an incognito mode, and then trying again? When did…

Amazing news @"durham1"! If you need something else, please give me a shout! 😎

Hey @"Dzulkiewski", let me also jump in here! It sounds like you were using the app in order to update your files, right? Based on the version history of these files, there's a chance that the files haven't been updated. The app might have closed unexpectedly, ran out of space or something different might have happened…

You haven't recently updated your OS, have you @"randy123"? Feel free to also take a look at the steps our Community Manager shared here, and let me know if they help at all. 

Hey @"Vmanda", I definitely see where you're coming from and I'm going to note everything. Our main goal is to listen to your needs because it allows us to fully appreciate how Dropbox fits into and influences your daily routine. As an alternative, you can also check this Help Center article if you wish to merge the two…

Hey @"Vmanda", are we referring to team folders, or simple shared folders? Do you have the option to access the owner's account, and change the ownership and permissions?

Would you mind sending me a screenshot of the indexing status, in order for me to also have a visual of this @"kevinjones"? Also, have you tried uninstalling the app, and installing through here, using or offline installer? 

Odd indeed @"Demir2". You should be able to click on the camera-like icon when replying back to me, and attaching your screenshot in order for us to have a visual too. If you have any trouble doing that, make sure you either use a laptop, or request a desktop view of the Dropbox site on your browser. 

Hey @"bassmasterrush", thanks for posting here! I was able to locate your ticket number, and saw that you're already communicating with an agent in order to rectify your issue. I'm assuming the agent might need to escalate your case, since it seems that you've tried many of the troubleshooting steps already. In any case,…

Hey @"maurice bahnen", thanks for posting here! At the moment there is no available setting that'd allow you to do that. However, I'll forward your feedback to the appropriate areas so we can continue to improve. If you need anything else, let me know!

Hey @"GMNT777", your Dropbox folder is a "mirror" of what your Dropbox account online holds. When you say that "the issue doesn't relate to the shared folders of the account" do you mean that these are intact when you check your Dropbox folder? Do you see any files when you visit your account online? 

Hey @"julianskipworth", since we don't currently have this exact feature you're asking for, I'd suggest Dropbox Backup. It's work taking a closer look into this, and seeing if it'd suit your needs. Otherwise the alternative would be to indeed sync your content locally, and then move them to your SSD. In any case, I'll…

So, it seems it's just the app giving you trouble with that, right @"Demir2"? Have you tried accessing the app's settings and clearing its cache? Also, is that a shared link that you own? 

Hey @"durham1", can you also try an advanced re-install using these steps? 

Hey @"Vmanda", in that case you can continue sharing folders between accounts, until everything is transferred from account B to account A. Once you do that, you can follow these steps in order to change the permissions of each folder. 

Hi @"kevinjones", thanks for giving it a go! May I ask if you have any security programs like antivirus or firewall running on your computer? If so, can you temporarily disable them to see if things improve at all?

Hey @"ensaine", I'm afraid phone Support is limited to Business users. You can see more in regards to your Support options here. I definitely understand where you're coming from, and I'll be my best to help as swiftly as possible via email. 

Hey @"Nlmm", I've sent you an email, in order for us to have a closer look into this. I'll see you there!

Hey @"Nlmm", in that case can I send you an email, in order for us to have a closer look into this? 

Hey @"ensaine", Rich is correct about the screenshots and any visible information there. You can see more about that by going through our Community Guidelines. I've also sent you an email, in order for us to have a closer look into this. I'll see you there!

Hey @"icab_80", welcome to our Community! Let me ask a few things, to make sure we're on the same page. You mentioned "If I activate 2FA beforehand from my PC and then use Google Sign-In, then I get an SMS code in the same phone where I'm trying to log in from". Is 2FA currently enabled for your Dropbox account? I'm asking…

Hey there, @"npp26", sorry to hear about that! I was able to locate your ticket number reference, and handled your case. Take a look, and let me know if you need anything else. Thanks! 

Hey @"GMNT777", I'd be more than happy to look into this with you! When you say that you lost all of your documents you mean everything that was stored inside your Dropbox folder locally, right? It sounds like the admin of the team might have removed you from the team and chose to delete the content from your device once…

Hey @"Chatsphotog", I just reached out via email, and I'll be happy to see you there. Thanks!

Hey @"durham1", I'd be happy to help! Would you mind trying these steps mentioned in a previous thread, in order to hopefully resolve this? If the above steps don’t resolve your issue, let me know and we'll take it from there! 

Hi @"srikanth44", let's see what we can find together on this! It sounds like there is still a program open that is keeping the Dropbox app from syncing. Could you first try quitting the Dropbox desktop application, and then all open apps on your computer? Once every app in the background and menu bar/system tray has been…

Hey @"Adropped", would you mind sending me a screenshot of the error you receive on your end, in order for me to have a visual? 

Hey @"Demir2", let's jump right into this! Have you tried using your mobile's browser in order to preview the file there? Would you mind sending me a screenshot of the error message you mentioned, in order for me to have a visual? Keep me posted! 

Hey there, @"kevinjones", let's jump right into this! Have you tried fixing your hardlinks and permissions as outlined here? And if so, does syncing get stuck as before? Can you click on your avatar in the app's preferences and then on the 'View sync issues' option? Are there any files listed there? Let me know what you…