Megan Dropbox Community Moderator

Hey @"NeolaMace", I just sent you an email, and I'll be happy to continue troubleshooting there!

Hey @"feckdolphin", let's see what we can find together about this! You mentioned that this is a file that you can only locate by searching for it. If you access your shared tab online, are you able to locate it there? Also, if you check your email address, are you able to locate any relevant Dropbox emails informing you…

Hey @"jobee2", welcome to our Community! Let's jump right into this! It might sound trivial, but have you also tried re-starting your device? Also, feel free to let me know the app's current syncing status, just to check if everything is up-to-date there. Let me know more, thank you! 

Hey @"Cloudie", let's jump right into this! I'm afraid there's no way for you to do that when using the website. Unless you manually check for the content. You'd need to use our app locally on your device, since the OS would be able to detect any duplicates, and let you know. I hope this clarifies!

Hey @"Mohamed ali", if you weren't able to locate any content in these pages, that means that the content was either deleted a long time ago, or that it's a new account. I'm leaning towards the latest option. Would you mind checking for any alternative email addresses that you might own, to check if your files are present…

Hey @"Machpt755", thanks for posting here! I can definitely try to help as much as possible. That's why I sent you an email, in order for us to have a closer look into this. I'll be happy to see you there. Thank you! 

Hey @"weirdkid47", thanks for posting here! I just tested this on my end, and it seems to have worked. However, I didn't use blogger, Tumblr or Wordpress I simply googled for an example image, and dragged it to my Dropbox account. The file uploaded without an issue. Keep in mind, I'm using Chrome. Is it possible that you…

Hey @"Exar888", I just sent you an email! Check your inbox, and I'll see you there. Oh! and one more thing to keep in mind: I used your Community-linked email address, not the one you attached on your response. For security reasons, this is the email address we can use to reach out to you. Thanks! 

Hey @"Exar888", I hope you're doing well! Can I send you an email, in order for us to have a closer look into this? Let me know more, and we'll take it from there!

Hey there, @"JLarson75", thanks for posting here! Would you mind sending me a screenshot of the exact email you're referring to, in order for me to have a clear visual of the change you're talking about? Also, is Backup enabled for your account at the moment? Let me know more, and we'll take it from there! 

Hi @"Mirasol", let's see what we can find about this! Am I correct to understand that you recently updated your device's OS? You mentioned that your app is syncing. Would you mind clarifying the app's current syncing status? Do you notice any progress in this status? Let me know more, and we'll take it from there! 

Hi @"Gedenk Socialz", I hope you're doing well! I'm assuming that you're uploading these files using your mobile, right? Would you mind clarifying the steps that you follow, and if you use your phone's browser to upload them, or the mobile app? Does this happen with all your 4K video files? Let me know more, and we'll take…

Hey @"arktis", I hope you're doing well! Have you checked my message here? If you’re trying to unshare a shared folder and the unshare button isn’t present, then there is a chance that the folder is or contains a nested shared folder. In these cases, it isn’t possible to unshare the shared folder, without first moving the…

Hey @"Colin Krueger", just checking in with you to ask if you're still going through the same problem. If so, can I send you an email in order for us to have a closer look into this? 

Hey @"supernaut", happy Monday! Happy to see that your issue is now resolved! 😎 As for the threads, there's nothing to worry about. After all, this is why our Community exists, to share common issues, and worries between users. If you need anything else, let me know! 

Hey @"Mohamed ali", did you have the chance to preview the pages my colleague, Hannah provided? If so, would you mind specifying what you see there? 

Hm, odd @"Marshal mellow". Do you see this icon when you try to preview content using your "Photos" or "Files" tab on your mobile? 

Hey @"Lionade", welcome to our Community! Would you mind sharing some additional info with us, in order to have a precise idea of what's happening? How long is this happening, and what have you tried on your end? Your exact OS, and Dropbox version would also help a lot. I'll be waiting for your reply!

No problem at all @"MeriSu"! If you need anything else, give me a shout! 😎

Hey @"SandraSim", I hope you're doing well! Can you try an advanced re-install as mentioned here, and let me know how it goes? 

Hey @"MeriSu", welcome to our Community! It seems that some files/folders are online-only instead of available offline. Have you tried changing their status using the steps mentioned here? Give it a go, and let me know how it goes! 

Welcome back to our forum, @"Mosse"! Out of curiosity, is this happening with all Paper docs or just one/a few of them? Do you use the Paper app, or Dropbox app? And if so, then have you tried reinstalling the Paper app on your iOS device? Let me know, and we can go from there.

Hey @"Shannon6", let's jump right into this! When someone is a member of a shared folder, that folder exists in their own account and takes up space in their account. They need to have enough available space for everything in the shared folder. If you have no space, it'd make sense that you can't add it to your account. If…

Are you able to see your files when visiting your account online @"maryjo1"? It sounds like the app is syncing everything locally at the moment, right? 

Hey @"2TXBoyz"! You mentioned "One is my business use account, but it is a free account, not a paid plan" so is it safe to assume we're talking about a Basic plan? If so, would you mind clarifying the exact subscription that you're using on your paid account? 

Ciao @"Lorenzo98"! Potete per favore inviarmi i dettagli dell'errore dal collegamento ipertestuale blu che dice "Se sei uno sviluppatore di Dropbox, vedi i dettagli dell'errore". Tieni presente che anche questo sembra essere un problema con Google piuttosto che con l'applicazione Dropbox. Google impedisce agli utenti di…

Glad to hear everything is now resolved @"eccentricbee"! If you need something else, please let me know and I will be more than happy to help every step of the way! 

Ehi @"Lorenzo98", grazie per lo screenshot! Ti dispiacerebbe chiarire l'esatto sistema operativo e la versione di Dropbox che stai utilizzando sul tuo iPhone? Inoltre, quando è iniziato questo? -- Hey @"Lorenzo98", thanks for the screenshot! Would you mind clarifying the exact OS, and Dropbox version that you're using on…

Hey @"Cloudsoverkorra", let me also jump in here! Based on everything, it sounds like it all works as it should, so I'm a bit unsure as to what you'd like to achieve here. You mentioned "Do I need it to be set to sync so it's available offline to accomplish this?". Are you referring to your camera uploads folder, or the…

Hey @"SHARON VANNI", I'm trying to understand if we're referring to a simple folder within your account with no shared, or a shared folder perhaps. Also, you mentioned the "members of the group". Would you be able to clarify if we're referring to members that also have access to the folders, or if you're part of a Dropbox…