Megan Dropbox Community Moderator

Hey @"TE16", I just sent an email to your Community-linked email address. Reply back to me there, and let me know the email address that's facing this issue and we'll take it from there. Thanks! 

Hi there, @"Dollface85", welcome to our Community! Would you like to share some additional details about this, in order for me to have a better idea of what you'd like to achieve? Do you use our camera upload feature on your end? If not, then how to you transfer your content to Dropbox? Let me know more, and we'll take it…

Hey again @"higreghi", thanks for posting here! Is it possible that you have two Dropbox accounts that you're getting charged for? Now, as for the second charge have you tried using the credit card charge lookup tool to identify the account you're being charged for? You can always wait for Donald's email (you should…

Hey @"LindaH22", I just sent you an email, and I'll be happy to continue there. Thanks!

Hey @"Igiveup", thanks for the link! However, for security reasons we can't access it, and I've also removed it from your post in order to avoid unwanted traffic. I just sent you an email, so that we can have a closer look. Would you mind replying back to me there, and also attaching the video back to me? 

Hey there, @"ashley07", I hope you're doing well! Have you tried following these steps, in order to disable the option to automatically insert signatures? If not, feel free to give it a go, and let me know how it goes. Thank you so much!

Hey there, @"higreghi", thanks for posting here! I did some digging and was able to locate your communication with Donald. Happy to see that your issue is now resolved and that you're pleased with our Support. I'll be passing your comments to Donald shortly. If you need something else, please let me know and I will be more…

Hey there, @"C-22" & @"Carina Neves"! I just sent you both an email, in order for us to have a closer look into this. I'll be happy to see you there. Thanks! 

Hey @"lateafternoon", I hope you're doing well! If you look for the little Dropbox icon on your menu bar, next to your WiFi and click there, you should be able to find the app's preferences. Can you give it a go? 

Awesome news, @"LCPA-21"! Thanks for the heads up, enjoy the rest of your day! 

Hi @"LCPA-21", let's see what we can find together here! Are you referring to the website, or the desktop app? It sounds like you're referring to the former, but I want to make sure. In any case, would you mind sending me a screenshot of the options you get on your end, in order for me to have a visual? Keep me posted, and…

Hey there, @"EBadamas", I hope you're doing well! Have you checked the ability to comment on content at all? I'm asking, because this might be something that'd work for your case. Want to give it a try, and let me know if this would work, and if not what would you like to change? Let me know more!

Hey @"peterj62", would you mind uninstalling and then re-installing the app please? If this doesn't work, I'd be happy to send you an email, in order for us to have a closer look into this. Let me know! 

Keep in mind that you're currently signed into our Community using a gmail account @"TE16". Which means that there's a Gmail linked Dropbox account. You can see the email here.

They are sending you a link of their content, not their cloud account @"EJL1". Once you download the content to your device, you're essentially making a copy of the file already sent your way by them. 

Hey @"klagreca", thanks for posting here! Your feedback regarding Dropbox Replay has been very valuable and I will endeavor to make sure your voice is heard. I will pass on your comments to the relevant departments so that we can further improve our product. If you need something else, please let me know and I will be more…

Thanks for the screenshot @"TE16"! So, just a little recap to make sure we're on the same page: in regards to the Comcast Dropbox account, it seems you're not able to sign in neither through the app, nor the website, right? You're connected both online, and on the app using your Gmail Dropbox account, is that correct? 

Hey @"EJL1"! Allow me to elaborate as much as possible and feel free to ask any questions you might be having. When someone wants to share Dropbox content with another member, they have a handful of options when it comes to Dropbox. Some of them would be a shared link or shared folder. In both of these cases the owner of…

Hey @"jpgasstrom", thanks for the update! Have you tried switching browsers, or trying an incognito mode after clearing your browser's cache just to check if the same thing happens there? 

Hey @"peterj62", would you mind hovering your mouse over the little Dropbox icon on your menu bar, next to your WiFi and checking the version you're using? 

Awesome news @"walermo517" & @"randomaxes"! Glad it worked out. If you need anything else, just give us a shout! 😎

Hey @"walermo517", let's jump right into this! Have you tried the offline installer, by any chance? Do you perhaps have any security programs like an antivirus, VPN, firewall etc. that might be blocking Dropbox? If so, can you temporarily disable them, to see if that helps? Keep me posted!

Hey @"Igiveup", I'd be happy to open a ticket on my end for you. However, in order to do so I'd like to make sure that we've exhausted all troubleshooting steps first. Would you mind sending over a screenshot of the page you see on your end when this happens? Just make sure none of your private info is shown there. Thanks!

Hello from me too @"peterj62"! If you access your General tab online, what do you see under "Dropbox system extension"? Is the setting enabled? 

Hey @"Louis Clerc", one more thing: would you mind checking and making sure you're also using the latest update on your current browser?

Hey @"rbkeep", thanks for the heads up! What happens if you use the desktop app to upload content? Do you have any issues then? Have you also made sure to restore your browser to its default settings and make sure that you don't have any browser plugins that could be affecting Dropbox? 

Hey @"EJL1"! In regards to the "join" option, it's safe to assume that this is a shared link that was sent to you with editing permissions. Would you mind checking with the owner of the link about this? If that's the case then that's normal. As for the "can't download-no permissions" messages you mentioned, I'm not sure…

Thanks for the info @"Louis Clerc" & @"Welshi23"! Since it seems this info is coming when you access your account online, would you mind clearing the cache of your browser too, and trying again? Also, do you notice the same behavior when you access our website using a different browser? 

Hey @"TE16", would you mind sending over a screenshot of the exact error you're getting on your end about Dropbox not being able to be opened? Also, are you logged into the correct Dropbox account when you visit your account online, when you re-install the app? You should be able to see this by checking your General tab…

Hey @"arcruises", welcome to our Community! As a first step, would you mind checking this Help Center article and making sure all the troubleshooting steps have been followed? If the results remain the same, let me know and we'll look closer into it. Thanks!