Megan Dropbox Community Moderator

Hey @"StellaQ", welcome to our Community! Have you tried using the steps provided above, in order to contact our Support team and open a ticket on your end, by any chance? Thank you! 

Hey @"alaindesilets", let's jump right into this! Would you mind clarifying your device's OS, along with the Dropbox version you're using there? You should be able to locate your version by hovering your mouse over the little Dropbox icon on your menu bar, next to your WiFi. Also, what is the app's syncing status at the…

Hey @"yesthatsandra", your content shouldn't be deleted, no. Want to give it a go, and let me know the behavior of the app after that? 

Hi @"Lilime", welcome to our Community! Could you try adding no-reply@dropbox.com to your inbox in order to see if you can receive the email when attempting to sign in again? Have you also tried checking the spam/junk folder of the email? This will help me to assist further!

If you're using a Basic account there's no phone Support available on our end at least @"lmich12". Did you have any luck with the tool I provided earlier? In any case, you can visit the Support page while you're not signed in to a Dropbox account, including these forums, and you'll see an option for Billing issues. It's…

Hey @"Lamateur01", thanks for the update! Do you use our app, or the website to achieve this? When you say that the files disappear when the transfer is finished, do you mean that they are deleted? 

Take your time, @"Russman34", and I'll be one post away once you come back with further results!

Hey @"nicrob16", I just sent you an email! I'll see you there, cheers! 

Thanks for your fast reply @"Snelephant"! In that case, I'm afraid there's not much that we can do. What you wish to achieve isn't feasible. 

Hey @"Peggy F.2", let me jump in here too! If you visit your All Files page, what do you see there? Do you have any content? Let me know more! 

Hey @"Snelephant", I hope you're doing well! You can either unshare the folder entirely, remove individual members or pass the ownership to someone else if you wish to be the only one removed from it. I hope this clarifies! 

Hey @"eozzy"! I just sent you an email, I'll be happy to see you there. Thank you!

Hey @"GDLaw", I'll ping the agent working on your case to do so. Hang tight, and we'll get to this. 

Hey @"DisappearinkTattooRemoval"! Did you have a chance to review the message my colleague sent & provide more info? 

Hey @"yoav60", let me jump in here too! If you try previewing the content using a different browser, do you notice any difference? Also, does this behavior apply to all of your Word documents, or just some of them? 

Hey @"petalargie"! Did you have a chance to review the info my colleague provided? 

Hey @"yesthatsandra", when did you first start noticing this behavior? Also, would you mind clarifying your exact OS, and the version of the app? It looks like you're using Windows 11, right? You should be able to locate the version of the app by hovering your mouse over the little Dropbox icon on your task bar, next to…

Hey @"lmich12", thanks for reaching out about this. If these payments are made through a credit card, you should be able to use our payment lookup tool, to find out the email associated with the paid account. Let me know if you have any trouble finding that!

Hi @"Russman34", thanks for posting here! Technically this has to do with your OS, and the commands there. But after doing some online search on my end, it seems if you use the same Shift-Command-. (period) command, you should be able to hide the folder again. Can you give it a go? Thanks a bunch!

I just sent you an email @"alexmiller_spillt"! I'll see you there, thanks! 

Hi @"GDLaw", thanks for sharing your ticket number reference with me! I was able to locate your ticket, and an agent will be with you shortly. Thank you! 

Hi @"nealnino", thanks for the added info! Are you certain that you have no other software that could be monitoring the Dropbox folder or app? Have you contacted your ISP for further assistance on this matter? Also, have you checked the bandwidth that the Dropbox app uses, by following the steps here, to speed up syncing?…

Hey @"Laureenn", thanks for posting here today! Would you mind checking if the ticket number you've provided is correct and that it has all the numbers correct? I'm asking because I just checked on our system, and couldn't locate the ticket number, or any other linked to your Dropbox-Community linked email address. Let me…

Hey @"Lamateur01", welcome to our Community! You could always use our website to upload content from your external drive to your account online. However, you might need to break them in smaller batches. Do you currently use our desktop app on your iMac? If you do, you'll also want to avoid syncing the content locally. Let…

Hey @"nicrob16"! I can definitely help you out with this. If you don't mind, I can open a ticket on my end for you in order for us to have a closer look. Are you okay with this? 

Hey @"Jacer", would you be able to send me a few screenshots of the steps you've followed on your end? I'm asking because I just tested it, and I can follow the steps on my end.

Hi @"Peggy F.2", welcome to our Community! How do you try to access the content? Which one of our platforms do you use on your end? If you could send me a screenshot of the error you get on your end, that'd be great. Thanks! Keep me posted, and we'll take it from there!

Hey @"alexmiller_spillt", for security and privacy reasons, I can only reach out to the email address linked to your Dropbox Community profile. Do you have no access to the email address in question? 

Hey @"Jacer", let me also jump in here! Let's try something else here. Please hover over a column header and click the dropdown arrow, then select Size. Once you do that hover over the name of folder and click the check box that appears on the left before clicking the "..." (ellipsis) next to the folder you'd like to…

Hey @"raulgrangeiro", welcome to our Community! Thanks for the video, and all the added info. When did this start happening on your end? Do you notice the same behavior on both of your devices I'm assuming, right? Let me know more, and we'll take it from there!