Megan Dropbox Community Moderator

Hey @"MikeDidier", thanks for posting here today! Would you mind clarifying what the email notification you received was, and where it came from? Keep me posted, and we'll take it from there!

Hey @"VoiceOfTrenton", thanks for the speedy response! Would you mind checking your account's plan page, and let me know what it reports there? If you're sharing folders/files between accounts then the storage should take space from your account too. 

Hey @"VoiceOfTrenton", I hope you're doing well! Your feedback regarding our shared folders and the space they take has been very valuable and I will endeavor to make sure your voice is heard. I will pass on your comments to the relevant departments so we can continue to improve. If you need anything else, give me a shout!

Hey @"huffie", I'd like to have a closer look into this internally. Is it okay if I create a ticket on my end for you? 

Hey @"markelp", wishing you a happy Monday! Let me apologize for the length of my post, I just want to make sure we've covered everything here. What is the file type of these 11 files that the app has a hard time syncing? Also, when did this first start happening? Was it when you first downloaded the app on the new device?…

Hey @"ldoose", happy Monday! Your feedback regarding this has been very valuable and I will endeavor to make sure your voice is heard. Your comments on our website have been quite helpful, and I will do everything I can to ensure that your voice is heard. I'll forward your feedback to the appropriate areas so we can…

Hey @"ssjandres", I just sent you an email! I'll be happy to take it from there!

Hey @"Arebeo"! Yes, you can delete your Backup if you wish. As for keeping or removing the files, that's up to you. If you choose to "Keep content in folders on this Mac" then your files and folders will be available in their respective locations on your Mac. If you choose to "Leave content in Dropbox," your files will…

Hey @"djdraws", let's jump right into this! Can you share some additional details with me, in order to fully grasp the issue? Are you part of a Dropbox team, and you wish to get removed from it or is it something different? Let me know more!

Hey @"brucekaiser", I hope you're doing well! It's not entirely convenient, but you'd need to check the content of the Backup, in order to do so. However, I definitely see how important and useful that'd be. We listen to your needs because it allows us to fully appreciate how Dropbox fits into and influences your daily…

Thanks for this @"riptide344"! I was able to locate the ticket number, and an agent will be with you as soon as possible. Thanks for that! 

Hey @"riptide344", let's jump right into this! It might sound trivial, but is it possible that you were using your Dropbox account with a different email address? Do you have any other linked devices that you can use, to check for your email address there? Keep me posted!

Hey @"In2Trial", did you download & also install the app or simply downloaded it? 

Hey @"In2Trial", let's jump right into this! Do you notice the same pop-up when accessing our account using an entirely different browser? Keep me posted!

Hey @"Arebeo"! Do you follow these steps while using your desktop app, or through your Backup page online? Have you tried using a different device, in order to access your Backup and delete it from there? 

Hey @"CPR31", I just sent you an email! I'll see you there!

Hi @"manrich", I'll be more than happy to help! Have you tried to contact Dropbox Support directly for this? You can visit the Support page while you're not signed in to a Dropbox account, including these forums, and you'll see an option for Billing issues. It's best to use an Incognito or Private browsing session to make…

Hey @"caprov", thanks for posting here! Do you notice this type of behavior with a specific file? If so, would you mind letting me know the file type, and its size too? When did this start happening? Let me know more, and we'll take it from there!

Amazing news @"MiguelUK"! If you need anything else, give me a shout! 😎

Hey @"MiguelUK"! Could you try restoring your purchase from your Dropbox app on your Apple device, by following these steps? In your Dropbox app, tap Account. Tap on the gear icon at the top of your screen to access your settings. Tap on Restore purchases, which should activate your last upgrade. Keep me posted!

Hey @"MrRichie"! It might sound trivial, but have you tried signing out of the app and then back in? If you locate these files online, and rename it does that work? 

Hey @"yoav60", thanks for checking! If the same thing applies on a different browser, I believe this has to do more with Word rather than Dropbox. Have you tried duplicating these documents, and seeing if the same behavior is apparent there? 

Hey @"MiguelUK"! Is it possible that the email you received was related to a different Dropbox account, by any chance? If you visit your plan page here, what is the subscription you see there? 

Hey @"MrRichie", let me jump in here too! Also, what’s the OS version of your computer, as well as the Dropbox app version? If there's a chance that these are hidden files, then you can press Command + Shift + . (the period key) to show them in your Finder.

Hey everyone! Thanks for your patience while we try to narrow it down. Does this happen while you're using a specific browser? If so, would you mind clarifying which one? Have you made sure there are no plugins or extensions enabled that could be causing this issue? One more thing: do you notice this behavior when you…

Amazing news @"alaindesilets"! If you need anything else, give us a shout! 

Hey @"Lilime"! I'm assuming you can't sign into your account online either, right? Or is this something that only happens when you try to access your account on your mobile app? I'd be happy to send you an email in order for us to have a closer look into this. Is that okay? 

Hey there, @"MelGold", welcome to our Community! Have you tried using a different browser, by any chance? I'd like for us to exclude any browser-related issues first. Is this file yours, or a shared file? Let me know more, and we'll take it from there!

Hey @"alaindesilets", thanks for the details! This setting applies to content that is added to the device from the website. So if you were to add a file through the website, it should sync as "available offline". For existing content, you need to select the file/folder you wish to make available offline, right click on it…

Hey @"NateVee", thanks for the added info! If the changes you made in the older version of the Dropbox folder aren't reflected in the new path, then I'm assuming they're not reflected online either, right? Have you tried copying the content of the old path, into the new one?