Megan Dropbox Community Moderator

Hi @"lukehanley", let's jump right into this! Would you be able to click on the blue hyperlink? In order for us to further investigate, we'll need to get and analyze the full error log that corresponds to the error message pop-up you're getting. You can reply back here with it. Keep me posted!

Hey @"Windo", do you follow the steps to selective sync your content through the online platform or through your desktop app? Feel free to send me a screenshot if you have any, in order for me to have a visual too. 

Hey @"wamsender", thanks for the info! It seems you accessed your account page on your mobile. However, in order to see a clearer breakdown of what's taking up space for your account, you might want to visit your plan page online as found here. It could be an active Backup, or some shared folders even. Would you mind…

Hey @"simpson b.", let's jump right into this! Would you mind sending over a screenshot of the notification you're referring to? In the meanwhile, I'll do some research to see if you can disable that type of notification, and see what I can find. Thanks!

Hey @"RichardHawke", thanks for the nudge here. Have you tried uninstalling and reinstalling the Passwords app, to see if that helps? Also, it might be far fetched, but have you tried a re-start on your device? 

Hey @"skverskk", would you mind sending me a couple of screenshots of your Dropbox folder, and specifically what you see when right clicking on a file/folder there? 

Hey @"HarryZ", thanks for the added info! Manage offline files should be your offline content when using the mobile app. As for searching: your feedback regarding this has been very valuable and I will endeavor to make sure your voice is heard. I will pass on your comments to the relevant departments so that we can further…

Hey @"Rocky B.2", if you're referring to the setting inside the app's preferences, then you need to keep something in mind: The setting is applied to newly added files when you add them through the website. So, when you create, or upload a file through the website that should sync as available offline. As for the files…

Hi @"gbeca"! Would you mind sending over a screenshot of the error message you get on your end, in order for us to have a visual? Have you also tried previewing them from an incognito tab on your browser? 

Hi @"Dr_Strangebooty", let's jump right into this! I'm assuming you've tried using an entirely different browser to create your Transfer, right? Would you mind sending over a screenshot of the error message you get on your end, please? Keep me posted!

Hey @"skverskk", welcome to our Community! One more thing that you might want to check is this post from our Community manager. If this doesn't help the situation at all, let me know and we'll have a closer look into this. Thanks!

Hey @"yusuf74"! You should be able to click the camera-like icon when replying back to us here. That way you can attach your screenshots back to us.

Hey @"JackBill94", welcome to our Community! Would you mind clarifying if you're using an individual account, or if you're part of a Dropbox Team? If so, then is it possible that you recently updated to the new Dropbox Team Space as described here? If you use the website, I'm assuming you don't face the same thing, is that…

Amazing news @"ryofurue"! If you need anything else, just give us a -virtual- shout! 🤗

Hey @"Aditya11",I just sent you an email, I'll see you there!

Hey @"wamsender", let's jump right into this! I'd love to have a visual of your plan page and what it reports in terms of your account's quota. Would you mind sending over a screenshot, please? Keep us posted!

Hey @"troeckl", thanks for posting here! Your feedback regarding Dropbox Paper has been very valuable and I will endeavor to make sure your voice is heard. I will pass on your comments to the relevant departments so that we can further improve our product. Your comments on Paper have been quite helpful, and I will do…

Hey @"Aditya11", did you manage to check the steps I sent earlier in order to contact our Support, and open a ticket? If so, would you like to share it with me, in order for me to locate it on our system?

Hey @"cvhnenten", thanks for the info! If the website shows 0 bytes as well, then it seems the content isn't updating. Would you mind clarifying the OS on the Mac device that you're using to update the files, and the exact syncing status there? While you're at it, please let me know the app's version. 

Hi @"Aditya11", thanks for the info! Did you have an individual account, or were you part of a Dropbox Team? In any case, I'd suggest that you open a ticket with our Support, in order for them to have a closer look into this, since it would require account-specific info. 

Hey @"Aditya11", let's see what we can find about this! Do you see a specific message/error when trying to sign into your Dropbox account? If you check your emails, do you have any communication from us there informing you about your account? Keep me posted, and we'll take it from there! 

Hey @"cvhnenten", let's see what we can find about this! If I understood this correctly, it sounds like the app reports as up-to-date for both of your Mac devices, right? If you check these projects on our website online, what do you see there? Provided that you have similar screenshots, feel free to send them over. Let me…

I just sent you an email @"Krijo"! All you have to do is reply back to me, and I'll send your case to our specialized agents in order to have a look. 

Hey @"Krijo", in this case can I send you the email in order for us to have a closer look into this? 

Hey there, @"Rocky B.2", I hope you're doing well! Just to make sure we're on the same page here, are these the steps you followed in order to make your files available offline? Would you mind clarifying the OS you're using, along with the Dropbox version that you have installed on the device? If you could also check your…

Hey @"Brucknerphile"! I just sent you an email to your Community-linked email address. I'll be more than happy to see you there, thanks! 

Sure thing @"Phlurim"! Take your time, and let me know once you have more info! 

Hi @"ryofurue", let's jump right into this! Could you let me know the app's exact status and version as shown in your system tray/menu bar? Also, can you click on your avatar in the app's preferences and then on the 'View sync issues' option? Are there any files listed there? Also, have you checked to make sure that there…

Hey @"Brucknerphile", I hope you're doing well! Can I send you an email, in order for us to have a closer look into this? 

I'm assuming based on everything that you mentioned that this only happens with specific files, right @"shirley s.2"? You mentioned that this was apparent and happened again some years ago. When did this start happening again?