Megan Dropbox Community Moderator

Hey @Lilipom, let me also jump in! Have you made sure that your browser is up-to-date too? 

Hey there, @Samara Christopher, welcome to our Community! Since that would require some account-specific info, I would suggest reaching out to our Support about this. If you've already done that, would you mind sharing the ticket number info with me, in order to locate it on my end? Thanks a bunch! 

Hey @snook55, let me also jump in here! I also tested this both in grid, and list view and was able to select multiple files at once. If you try an incognito mode, do you notice the same behavior? If I were you, I'd also try to clear the cache on my current browser. 

Hey @AugustoGoico, is it possible that the files/folders you can't see locally have some invalid characters that prevent them from syncing? If you open your Dropbox folder, can you locate these files and check what their syncing icons are?

Hi there @AugustoGoico, sorry to hear about this. Could you let us know how long has the desktop app been stuck at syncing? If you could also send us a screenshot of the app's exact status and version as shown in your menu bar, I'd appreciate it. While we're at it, have you rebooted your computer at all lately? Does that…

Thank you @beth92808! Unfortunately your email was caught by our spam filter, but don't worry since I created a new ticket on my end for you. I'll see you there!

Hey @daniel Guijarro, if you check your account online, do you see any of your content there? Also, have you taken a look into your events page? The Events page gives you an overview of all activity in your account including files events (adds/edits/deletes).

Hey @beth92808, welcome to our Community! Without access to your email address, it won't be possible to login or make changes to your account such as deleting it. When it comes to cancelling your plan, you can try to contact our support team directly to look into this matter in more detail. You can do this by opening an…

Hey @ryofurue, I'd be happy to help! Could you send me a screenshot of the app's exact status as shown in your menu bar? When you say quitting the app, do you mean signing out, by any chance? If not, could you try to sign out of the app, then back in? Keep me posted, and we'll take it from there! 

Hey @daniel Guijarro, let's jump right into this! Did you enable our Backup feature at any point, while using your Dropbox account? If so, is the feature still enabled? Also, would you mind walking me through the steps that you followed when moving your files out of Dropbox? Did you simply move your content outside of your…

I just sent you an email, in order for us to have a closer look into this @Charlie Windsor! I'll see you there!

When trying to reply back to us, you should have a camera-like icon @dhtax. If you click there, you should be able to attach your screenshots back here. 

Hey @Habsfan, have you tried uninstalling the app, rebooting the device and then re-installing by any chance?

Hey @Rukir, I hope you're doing well! Do you get any specific errors when trying to move your content from within your Dropbox folder to your desktop? Also, is Backup enabled on your end? Let me know more, and we'll take it from there!

Hey @ColbyN, thanks for the info! That sounds a lot like what this Help Center describes. If the files that became automatically online-only didn't have a sync icon initially (meaning that their status was "available"), then I understand that this is expected. Have you tried selecting the files in question, and right…

Hey there, @Charlie Windsor, let's jump right into this! The first thing to keep in mind here is that we're talking about two different platforms, that are built and function differently. Now onto the issue at hand here: in regards to the antivirus and firewalls, have you tried the steps on your end? I'm asking since it's…

Hey @gbeca! I'd like for us to try one more thing, please. I'd like for you to try to open the same link from your mobile device, while connected to the same network. Can you give it a go? 

Hey @ColbyN, let's see what we can find about this together! When did this behavior start happening on your end? Also, does this happen with files you initially create using the website (and they later sync locally to the device) or with content that you create locally within the Dropbox folder? One more thing I'd like to…

Hey @LHiltonH62383, welcome to our Community! At the moment, it's not possible for a signed-out user or user without an account to leave a comment on a Dropbox file, I'm afraid. I hope this clarifies!

Amazing news @banusanar! Happy to see that everything is back on track. Have a lovely weekend ahead,enjoy! 😉

No worries @Igiveup! I got it. I am going to go ahead and open a new ticket on my end for you, because it seems like your last email was caught by our spam filter. Thanks!

Hey @banusanar, let me jump in here too! It might sound trivial, but have you made sure that you upgraded the correct Dropbox account? If you paid via the mobile app, you might've been able to restore the purchase using the steps in this link, can you give it a go?

Hey @maxgerard, let me jump in here too! It sounds like you're using a Beta version of our app, which might be the culprit there. Feel free to go into your account settings on the Dropbox website and turn Early releases off. After that, install one of the stable builds of the Dropbox application, and let me know if the…

Hey @rxpst32, thanks for the added info! Does this happen when you try with a different browser, in a different folder too? Can you give it a go? 

Hey @dhtax, would you mind sending me a couple of screenshots in order for me to also have a visual of what you described, please? Thanks!

Great job @FLSunshine, thanks for that! Have you also tried the second suggestion from my previous reply about quitting the app? If so, what were the results? 

Thanks @Peter Marigold! Would you be able to also send me a screenshot of the app's current syncing status, along with one more screenshot showing that the files take-up space on the device, please? 

Hey @TimB2! After looking through our system, it looks like you have an escalated ticket with our Specialized team at the moment. They are working on getting to the bottom of this as soon as possible, and figure out why this might be happening on your end. We appreciate your patience while they're trying to rectify this…

Hey @holpolshuf, do you use any other cloud services along with Dropbox? This is a Windows icon and not a Dropbox icon. Keep in mind that while in File Explorer, a gray “X” icon can appear in a file or folder in your Dropbox folder sometimes. It indicates that your file or folder may not be syncing with Dropbox. To fix…

Hey @Jo_M, welcome to our Community! Just to make sure we're on the same page, it sounds like you have some issues freeing up space for your Dropbox account. Would you mind clarifying if you have issues downloading or deleting the content? Provided that you have any screenshots that'll help me visualize what you see when…