Megan Dropbox Community Moderator

Hey @maxgerard, I'd like for us to check one more thing! Would you mind locating your Dropbox folder locally, right clicking on it and checking how many files exist within the folder's properties? If you have a screenshot, it's more than welcome! 

Hey @vmartins, let's jump right into this! Are you part of a Dropbox Team, or an individual account? Have you tried the steps mentioned in this Help Center article? And did you come across any issues? Let me know more, and we'll take it from there!

Hey @jjb512, thanks for posting here! I definitely see where you're coming from and I was able to locate your ticket number reference. Hang tight, and agent will be with you shortly. Thank you! 

Hey @Joel Poston Photography, have you changed the UAC settings on your machine to be more sensitive? Did you try to update the Dropbox desktop application manually using this link?

Hey @jpglutting, just to make sure we're on the same page: is the app up-to-date now? 

Hey @Andrew L.52, is the little Dropbox icon missing, or the one that helps you access your content inside the device? As for the Dropbox version, it sounds like the one you mentioned isn't correct. If you have the little Dropbox icon, you can hover your mouse over it in order to identify the version. Also, just to make…

Hi @dlww, thanks for posting here! Have you tried to contact Dropbox Support directly for this? You can visit the Support page while you're not signed in to a Dropbox account, including these forums, and you'll see an option for Billing issues. It's best to use an Incognito or Private browsing session to make sure you're…

Hey @Joel Poston Photography, thanks for the update! I sounds like the Dropbox desktop application is trying to update, and needs these permissions to do so, but it’s possible that another app or service is preventing the update. Are you running any apps that could interact with the Dropbox folder in some way, that could…

Hey @Andrew L.52, is it possible that the version is 206.4.6506 instead of the one you mentioned? I'd also suggest an advanced re-install on your end, to see if that remedies the issue. 

Hey @Joel Poston Photography, let's jump right into this! Would you mind sending over a screenshot of the notification you're referring to, in order for me to have a visual? Also, what is the OS of your current device? Let me know more!

Hey @Andrew L.52, thanks for posting here! When did this start happening on your end? You also mentioned that you downloaded the latest version of our app. Did you uninstall first, or simply install the app atop of the already existing one? Have you contacted our Support about this? I'm simply asking since you mentioned…

Hey @AugustoGoico, do you have any proxy, VPN, firewall, security software, or even ISP/router settings that could be restricting traffic to the following Dropbox domains? Would you mind clarifying the Dropbox version that you're using on your end? You should be able to find the app's version by hovering your mouse over…

Hey @maxgerard, keep in mind that 206.4.6506 is the version of our latest app. You can find it here. Can you give it a go? If you notice the same behavior then, we'll definitely keep a closer look into this. 

Hey @jpglutting, our latest version is this one. Would you mind performing a quick re-install, please? Also, it sounds like your app has migrated to File Provider, so you might also need to take a look at this Help Center article, to make sure you've tried the steps there. Do you have any proxy, VPN, firewall, security…

Hey @fossor, thanks for notifying us about this! I'd like to ask you to try a different browser too, just to rule that out and make sure this isn't a browser- specific issue. If you have another device that you could try this with, please give it a go. Thank you! 

Would you mind clarifying the specific OS version that you can check when visiting your mobile's settings @tj84? In any case, I can send you an email in order for us to reset your camera uploads, if you wish. As for your Backup, if you search for some example files/folders locally or online, are you able to locate them? 

Hey @AugustoGoico, do you try to double click the files in question, in order for them to get downloaded locally, or right click on them and then select "available offline"? 

Hey @tj84, is this the first time you're enabling camera uploads on this device? Can you clarify your OS, along with the Dropbox version you're using on your end? If I were you, I'd also clear the app's cache too. Also, out of curiosity, what happens if you click "New Photos only"? As for Dropbox Backup: do you see yours…

Hey @jpglutting, you should be able to find the app's version by hovering your mouse over the little Dropbox icon on your menu bar, next to your WiFi. As for fixing permissions, have you tried holding Option/Alt key (Mac), and then clicking "Fix Hardlinks"? What about signing out of the app, and then back in? 

Hey @jeffrph,, thanks for the info! Would you mind if I reach out internally about this, in order to gather some more info? 

Hey @tj84, thanks for posting here! In regards to your first issue, I believe you're talking about your camera uploads, right? If so, have you tried disabling and then re-enabling the feature? As for the second thing here: is your Backup enabled, by any chance? If you search for the folders' name through your Finder or the…

I just sent you an email @photos5678! I'll see you there, cheers!

Hey @jeffrph, I hope you're doing well! These temporary files only exist in the program folder, right, not in your Dropbox folder as well? Also, which version of the app are you using? Feel free to also take a look at this relevant thread. Let me know more, and we'll take it from there! 

In that case @photos5678, would you mind if I send you an email, in order for us to have a closer look into this? Keep me posted!

Hey @jpglutting, let me also jump in here! Did you recently get any notification about an update of the Dropbox app to the version for File Provider? Where is your Dropbox folder currently located? If it's still stuck at the exact same number of files, could you try fixing your hardlinks and permissions and let us know how…

Hey @snook55, do you have a different device that you could try this with? I'm asking for that, because I'd like to identify if this is device-specific or if it might be a network issue too. If you don't have one, don't worry I can send you an email in order for us to have a closer look there. 

Hey @gbeca, based on everything you described it sounds like a network issue to me. It could also be device-specific. In any case, I'd suggest that you check with your IT team -if you have one available- to ensure there are no additional restrictions in place. 

Hey @Habsfan, you can see all the ways to learn more about Dropbox here. Now, keep in mind that when you install the app on the device, a Dropbox folder will be created inside your File Explorer. That folder will be a mirror of all the content you have inside your account online. If you add content in the folder, the…

Hey @Tcalp, thanks for posting here today! Can I send you an email, in order for us to have a closer look into this? Thanks! 

Thanks for the ticket number @Samara Christopher! I can see that your case has been sent to our Specialized agents, in order to check what can be done about this. Hold tight, and an agent will update you shortly. Thanks!