Megan Dropbox Community Moderator

Hey @"Wilson6", in regards to the space, I'd have to assume that the shared folder is larger than the 2GB that your Basic plan could support. Here is how you can find out more about this. In regards to the shared Dropbox Sign document you're talking about (the "Yes Futures" one) how did you receive it? Was it inside the…

Hey @"mapledudu", would you mind clarifying the Dropbox app version you're using on your end? Have you also tried signing out and then back into the app? 

Hey @"rewired2change", you can access the events page only by visiting the relevant link that Hannah provided. 

Hey @"bufordr1", could you try adding "no-reply@dropbox.com" to your email's contacts or address book and repeat these steps to reset your password?

Hey @"Dan68", would you mind clarifying the Dropbox version that you have installed on the device? You can find this by hovering your mouse over the little Dropbox icon, next to your WiFi on your menu bar. Do you have any third-party apps (VPN, antivirus or other cloud backups) that could be interfering with Dropbox? 

Hey @"Pam000", thanks for letting me know! I just sent you an email, in order for us to have a closer look into this. I'll see you there. Cheers!

Hi @"Paola024", could you attach a screenshot showing this message you're getting? Are you trying to sign in to the Excel app with the same email address you’ve used for your Dropbox account?

Hi @"H. Hanyang", did you have the chance to check the advanced re-installation process, and perform it on the device? 

Hi @"pb400", let's jump right into this! Have you tried to contact Dropbox Support directly for this? You can visit the Support page while you're not signed in to a Dropbox account, including these forums, and you'll see an option for Billing issues. It's best to use an Incognito or Private browsing session to make sure…

Hello @"H. Hanyang" - welcome to the Dropbox Community! I'm sorry to hear you're having issues with our desktop app on your computer. Have you already tried performing an advanced reinstall? While we're at it, what's the exact OS and Dropbox version that your device is using and approximately how many files are you trying…

Hey @"Lettuce1", can you try responding back to the email chain directly from your email address without accessing the link? 

Hey @"Jennafer", I just sent you an email, I'll see you there. Cheers!

Hey @"Lettuce1", have you checked your email's inbox? You should be able to see your ticket number reference there. 

Hey @"Spike1982", thanks for the video! Also, when did this behavior start happening and how long has this been an issue? Keep in mind that in order for you to access the app's settings, you'd need to click on the smaller Dropbox icon, next to your WiFi or date and time on your task bar. Do you see it there? 

Hey @"FlexAssistance", let's jump right into this! I'd love to know a bit more about the steps that you tried on your end, in order for me to be on the same page with you when it comes to troubleshooting. Did you also try our offline installer? Also, what is the OS of the device you're using on your end? Keep me posted,…

Hey @"Brian Lamoreaux", keep in mind that Dropbox doesn't support aliases, I'm afraid. So, even though you could use them if you wish, I couldn't precisely tell you why this is happening, or troubleshoot this more; but I could suggest a work around for this. Since you can create a shortcut to a web link with these steps,…

Hey @"Paul-", let's jump right into this! Could you confirm where your Dropbox folder is currently located on your machine? Are there any sync issues showing in the the options under the avatar on the top right? Additionally, are there any other apps currently running in the background that might interfere with Dropbox?…

Hey @"Jennafer", in that case can I send you an email, in order for us to have a closer look into this?

I just sent you an email @"guthrie"! I'll be happy to take it from there! 

Hey @"daliasobhi", sorry to hear about that! Have you tried restoring your content using your deleted files page, or events page? You can always follow the steps in the email, in order to get your content back. Was it shared content, by any chance? In any case, I located your ticket number, and an agent will be with you…

Hey @"shrimpgordita", do you have any security apps installed on this device? Like an antivirus, VPN, firewall, etc.? If you do, try temporarily disabling them, to see if that helps. Also, can you right click on your Dropbox folder, and check its properties to see how many files you have there? 

Hey @"Spike1982", have you tried uninstalling and then re-installing the app by any chance? Also, due to security & privacy reasons we can't access your link so you might need to attach your screenshot directly to us here, by clicking the camera-like icon. 

Hey @"Seb Bruen", let's jump right into this! Would you mind clarifying your OS at the moment? Also, is your situation the same as the OP's or someone else? Feel free to share some details with me. As for reverting back to the old version of the app unfortunately, this is not possible. The updated Dropbox for macOS on File…

Hey @"Paola024", you'll need to install the relevant app on your mobile in order to edit the content on your mobile app. That'll be the easiest route. Can you give it a go? 

Hey @"Lettuce1", let me also jump in here! Let's try one more thing. Since you had an upgraded account, you can try using our self-serve look-up tool in order to check if the email address behind the charge is the same one you used on your end, when accessing your account. Want to give it a go? 

Hey @"NMDenise", would you mind following this link and perform a quick re-installation of the app? Let me know how it goes!

Hey @"guthrie", that'd be ideal if you can. I can always open a ticket on my end for you if you end up having issues. Also, just to make sure we're on the same page: are you sure they've invited you to be part of the shared folder, and not of a shared link? 

Hey @"Alfzone", thanks for joining our Community! It sounds like your shared links might have been banned. How long have you been getting this error? Did you get an email from Dropbox informing you about this perhaps? Let us know more and we'll take it from there. 

Let's try something else @"Vitaaliy". Would you mind accessing both your Backup page and our Community page through a different browser, please? Just to check if this is a browser-specific issue. If the Backup page is empty, can you check again if you can upload a screenshot while using a different browser, in order for me…

As a last resort, would you mind trying out these steps if you haven't already @"Andrew1705"?