Megan Dropbox Community Moderator

Hey @"T Alda", no worries! I just opened a ticket on my end for you, in order for us to have a closer look into this. Reply back to me, and we'll take it from there! 

Hi @"DIRI", thanks for posting here! I checked @"timothec"'s previous ticket and it seems that the issue was resolved before our Team could intervene. In any case, I'm here to help. Would you like to share some additional info with me such as the device's OS, and Dropbox version, along with the troubleshooting steps you've…

Hey @"slamtry", I hope you're doing well! Also, what a great question that got me thinking and searching! 😉 Considering that the maximum number of people you can refer is 32 that would be 16GB with 2GB of the Basic space on top of it, which equals to 18GB. If you have any questions, give me a shout! 

Hi @"Zaina" , thanks for posting here today! Can you follow the steps mentioned here, in order to open a ticket with our Support, please? Once you do that, feel free to send me the ticket number reference, in order for me to locate it on my end. Thank you! 

Hi @"NMDenise", let's jump right into this! Do you connect your mobile with the computer using a cable, by any chance or not? Would you mind clarifying the OS you're using, along with the app's version and syncing status at the moment? You can find the app's version by hovering your mouse over the little Dropbox icon on…

Hey @"Vitaaliy", have you tried clicking the link that @"Rich" provided in order to see a breakdown of your account's quota on your plan page? What do you see there? Feel free to send over a screenshot if you have any. 

Hey @"philk949", I just checked and it seems that you never replied back to the email hence it was marked as solved. If the suggestions our Support provided didn't work, feel free to reply back to the agent working on your case to either re-open it, or create a new ticket. 

Hey @"Dan Laferriere", would you mind sending over a screenshot of the message you get the trying to share the folder, please? Also, what Dropbox icon does that folder have? 

Hey @"Roxy1988", do you remember seeing the most recent stuff (the ones you had on your old device) online at all at some point? I'm asking, because I'd like to identify if the content was uploaded to your Dropbox account in the first place. You could always check your events page. If you see no sign of them there, then…

Hey @"Brianm7", would you mind sending us a screenshot of the email you received, in order for us to have a visual? Just make sure to hide your personal info, and email address from the screenshot. 

Hey @"Jadsr", what steps do you follow, and how do you try to save content when you see this error? Have you tried clearing the app's cache, and then trying again? You can do this in the app's settings. 

Hey @"Andrew1705", do you happen to be running any 3rd party apps like backup or syncing services or even security programs like antivirus which might be monitoring your files? Also, would you mind sharing the app's current syncing status and version? You can find this by hovering your mouse over the little Dropbox icon on…

Hey @"DB01", let's jump right into this! So, if I understand this correctly the app won't sync deletions you make either online or through the desktop app, right? Would you mind clarifying how long this has been happening for? Also, what is your OS, along with the version of the Dropbox app that you're using on your…

Hi @"Andrew1705", thanks for posting here, let's have a look! When did you start noticing this behavior? In regards to your context menu not working, can you clarify the app's current syncing status, please? Also, have you tried quitting the app, and then signing in again? Keep me posted, and we'll take it from there! 

Hey @"nupa", thanks for posting here! Like you said, at the moment this isn't possible. We don't have an official workaround for this that I can suggest, but since there are many users here in our Community that might be experiencing the same thing, they're more than welcome to share their thoughts and workarounds with you…

Hey @"Jadsr", let's jump right into this! Would you mind sharing some additional info with me? When did this start happening? Also, feel free to let me know the OS you're currently using along with the Dropbox version you're using on your iPhone. Keep me posted, and we'll take it from there!

Hey @"Jose_Lascurain", thanks for that! So, it seems both the icons are working like they should. In regards to your Dropbox folder and its contents, what do you see when you right click on a file/folder? Have you tried signing out of the app, and then back in? 

Hey @"Miziha", welcome to our Community! When you say "photo backup enabled" are you referring to our Backup feature, or camera uploads feature? I'm asking, because I need to make sure we're on the same page here before I provide all the necessary info on my end. Keep me posted, and we'll take it from there!

Hey @"Jose_Lascurain", are you able to click both icons: ( Dropbox folder) and (Dropbox icon on your task bar)? Can you send us a couple of screenshots of what you see on your end too? 

Hey @"Jose_Lascurain", welcome to our Community! Are you referring to the larger Dropbox icon that re-directs you to your Dropbox folder, or the smaller one, next to your WiFi? I'm assuming the latter, right? You mentioned that the icon is there, but it isn't functioning. Do you mean that when you click on it, nothing…

Hey @"Peppepop", thanks for posting here! As far as I understand, it sounds like you managed to resolve your issue now, right? If you need something else, please let me know and I will be more than happy to help every step of the way. 

Hey @"joedono", I'd be happy to help! I just sent you an email, I'll see you there. Cheers!

If you try it, and it doesn't work let me know and we'll switch our communication to email @"dushoff"! When you say diagnostic help, would you mind elaborating? 

Great job @"andrewtsymbal"! Thanks for that. I can see that the case has been escalated. Keep an eye out, and once the specialized team has further news, they'll update the ticket.

I'll be happy to see what we can do about this @"riscking". Reply back to me, and we'll take it from there!

Hey @"riscking", I just created a ticket on my end for you! I'll see you there!

Hey @"StevMo1", let's jump right into this! Feel free to share some additional details with me such as the OS you're currently using on your device, and the app's current version that you have installed there. Other than "fixing the permissions" have you tried anything else on your end? When did you first notice this? Let…

Hey @"maxgerard", one last thing: does the issue persist if you try to boot to safe mode? Hold the Shift key while clicking Restart from Shut down or sign out menu. Select Troubleshoot > Advanced options > Startup Settings >Restart. After the PC restarts, a list of options will be shown. Select 4 or F4 or Fn+F4 (following…

Hey @"DCC1"! Deletion events can sometimes happen when someone reorganizes files in a new location or even when a there's another program accessing your content. You can find out more about deletions, and why they happen in this relevant thread; where my colleague Jay shared some of the possible reasons. Also, you can see…

Hey @"andrewtsymbal", can I send you an email, in order for us to have a closer look into this?