Megan Dropbox Community Moderator

Would you mind sending over a few screenshots of the options you have when right clicking on a folder/file inside your Dropbox folder @"mrmrtno"? 

Hey @"dev1375", let's jump right into this! Can you confirm if the email came from an official Dropbox domain or not? It sounds odd that the file would re-direct you to Microsoft, I have to admit. Do you have access to the sender's email, in order to confirm if they've sent you anything? Let me know more! 

Thanks for the info @"mrmrtno"! Got it! Initially I thought that the new Dropbox folder was empty. However, it sounds like you can indeed see your content inside your Dropbox folder, but they are zero kb, right? Feel free to correct me if I'm wrong. Also, based on what you described your content might have synced locally…

It sounds indeed like a browser issue @"ianshere". You might want to clear the browser's cache, or even restore to its original settings. In any case, I'm happy it worked when you used a different browser. 

Hey @"mrmrtno", welcome to our Community! Let's jump right into this. Would you mind checking into your app's preferences, and specifically under your Account tab to check if your account is linked there? Provided that's the case, then what do you see when visiting the Sync tab? Where is your Dropbox folder located? It'd…

Hey @"ianshere", did the user send you the link directly, or you simply received an email asking you to add the folder to your Dropbox account? If you try the same process while using a different browser, do you get the same results? 

Hey @"brian q.", thanks for posting here! The key thing here, is that you wish for the restriction to happen before the content is synced or uploaded. We don't have an exact feature to what you're asking. I'm not entirely sure if an API would work, but it's possible but I'd also have to suggest either an automation or a…

Hey @"Andromfisk", thanks for the added info! Do you notice the same behavior when restarting the device, by any chance? Did you have the chance to have a look at the relevant Help Center article at all? If you've made sure that everything is in check, let me know and we'll have a closer look into this. 

Hey there, @"pemagaley"! Can you please follow the steps below, and let me know if they make any difference? -Open the Terminal app -Paste the following command: /System/Library/Frameworks/CoreServices.framework/Frameworks/LaunchServices.framework/Support/lsregister -f -R /Applications/Safari.app -Press Enter to run the…

Hey @"Reluctant", just to make sure we're on the same page here: which platform do you use when trying to move your content? If I'm not mistaken you use our website, is that correct? If not, feel free to correct me. Also, in the above example where did you want to move your content? Based on the step-by-step that you…

Hey @"Singing", wishing you a happy Tuesday! The Admin Console is a feature used by team admins on our Team plans. Therefore it's indeed for paid, Team plans. Is there something in particular that you wished to achieve with this perhaps? Let me know more, and we'll take it from there! 

Hey @"SVideo", thanks for the added info! If you're sharing content with members from your Team, you might want to take a look at Dropbox Groups. Groups are an easy way to add and remove lists of people to your shared folders and makes managing sharing easier. As for sharing content with new people outside of your Team,…

Hey @"DropsterG", I just sent you an email! I'll be happy to see you there! ☺️

Hey @"CB59", let's jump right into this! Do you use our desktop or mobile app on your devices? Provided that you use both our desktop and mobile app, and you wish to delete local content from the devices here is what can happen: On your computer, you can delete files outside of your Dropbox folder, and your content online…

Hey @"rogerslaw1", thanks for posting here! Would you mind sharing some additional info as to what you wish to achieve here? Do you try to reset the account's password? If so, do you have access to the email address? Keep me posted, and we'll take it from there! 

Hey there, @"Reluctant"! For security and privacy reasons, we can't access your link. Would you mind attaching it directly to our forum, by clicking the camera-like icon? 

Happy to see that your issue is now resolved @"colintr"! If you need something else, please let me know and I will be more than happy to help every step of the way! 😀

On my earlier message here in the Community, I informed you that I created a new email for you @"stevecjames". I chose to switch over to email, in order for me to have a closer visibility with the tools that I don't have here. Plus, we might need to escalate your case to the appropriate team. I understand your frustration,…

We recently had a different issue with File Requests, that has since been fixed @"SimonB_DO". I'm not sure if these could be correlating, but I'd definitely appreciate it if you could give it one more try and let me know. 

Hey @"colintr", let me also jump in here! When you try to sign in to your Plus account on the desktop app, have you made sure you're signed in online with the same account too? Sometimes this does the trick.

Yes, no need to worry about the email @"stevecjames". I just created a new ticket. You can check your Community-linked email address and reply to me from there. Thanks!

I'm leaning towards this @"Ilanga Eyewear". Do you think it would be possible to replicate the data of the old Excel on a new one, perhaps? 

Hi @"boopbockxer" & @"Osmosis6056", thanks for posting here! It sounds like your shared links might have been banned. How long have you been getting this error? Did you receive an email from Dropbox informing you about this perhaps? Let me know more and we'll take it from there.

Hey @"stevecjames", can I send you an email in order for us to have a closer look into this? We might need to escalate your case to the relevant departments too. 

Hey @"Redhotpaddy", are you having an issue with any file, or is this issue only occurring for Excel files? Also, do you use the same email address for both Dropbox and Google/Microsoft? 

Hey @"SimonB_DO", thanks for checking! Since this behavior is present on both browsers, would you mind reaching out to your client -if possible-, in order to ask more as to what type of plan they're using on their end? 

Awesome news @"HP8"! 😀 Give us a shout if you need anything else! 

Thanks for checking @"HP8"! Can you also try to clear your browser's cache and try an incognito mode too? Also, I know this might sound trivial but have you re-started your device at all? 

Hey @"jrkrideau", let me also jump in here! That could be possible. As for your Dropbox folder: what happens if you click the Dropbox icon on your desktop? Does it re-direct you to your Dropbox folder by any chance? Have you tried uninstalling and then re-installing the app?

Hey @"Redhotpaddy", I've found this article on the Microsoft support page, can you take a look and let me know if it helps at all? Have you tried reinstalling both apps and/or clearing their cache?