Megan Dropbox Community Moderator

Hey @"CharlesFrankel ", thanks for posting here! I'd love to have a closer look into this, but I'd need to send you an email in order for us to investigate further. Would that be okay? Keep me posted! 

Hey @"johnnybermudez", thanks for posting here! If I understand this correctly, it sounds like you wish to restore some deleted content, am I correct? You might need to take a look directly into your deleted files page, or events page in order to locate your missing content, and see if it's possible to recover it. On the…

Hey @"izaacmp", let's jump right into this! Was that always the case & behavior when it came to your Dropbox folder, or is this something that started happening recently? Would you mind clarifying the version of the Dropbox desktop app that you're using on your end too? Let me know more, and we'll take it from there! 

Hey there, @"PORRITA", sorry to hear about that! I found an older, similar thread right here. Would you mind trying what my colleague, @"Walter" suggested and let me know if this solves the issue for you? I'll be waiting for your updates!

Hey @"bianchiniv"! Would you mind checking in with your colleague, and asking them if they're part of a Team as @"CaraDBX" suggested? 

Awesome news @"mgruys"! Have a lovely weekend ahead,enjoy! 😀

Hey @"mrmrtno"! If you visit the app's preferences, and check under your Account tab, are you able to see your linked Dropbox account there? In any case, I'd suggest the advanced re-install, in order to sort things out. 

Hey @"askmeerkat", you should be able to share the copy of that folder. 😀

Hey @"mgruys", let's jump right into this! Are you certain that you didn't simply log into a newly created Dropbox account, instead of your old one? Since you mentioned that this is a paid account, you should be able to use our self-serve look-up tool in order to locate where the charge is coming from, and compare the…

Hey @"lbyler", let's jump right into this! Did you try to manually upload content by pressing the + button, or are you referring to your camera uploads? How long has this been happening for? Feel free to also clarify the OS you're using on your Samsung Galaxy, and the version of the Dropbox app that's installed there. Keep…

Hi @"TS 2024", let's jump right into this! As a first step, do you have access to the email address linked to your old Dropbox account? If you do, would you mind checking to see if you've received an email informing you about the deletion of the account? However, if the account has indeed been deleted, then I'm afraid…

Olá @"Hugo Silva"! Infelizmente, o suporte por telefone está disponível em certos planos, como os da nossa equipe. Você pode ver suas opções de suporte aqui. Você poderia esclarecer o sistema operacional do seu dispositivo, juntamente com a versão do Dropbox que você está usando lá? Você tentou desinstalar o aplicativo e…

No worries. I just created a ticket on my end for you @"NadT". I'll see you there!

Thanks for the added info @"dropmeinbox"! Both of the paths: ~/Dropbox/shared/folderA/ & ~/Dropbox/shared/folderB/ are part of the same Dropbox account, right? Also, can you try to open the zero byte file? If so, does it preview? 

Happy to answer that for you @"askmeerkat"! The Family plan manager is the owner of the Family Room folder. If the Family manager cancels or changes the plan, each member will keep a copy of the folder in their own account. 😀

Hey @"dropmeinbox", let me also jump in here! I'm afraid we can't access your link due to security & privacy reasons. Do you think you can try clicking on our camera-button icon, and attaching some screenshots here? Also, how long has this been going on for? 

Hey @"askmeerkat", let me also jump in here! Your first point was indeed correct. Once the current Family manager cancels their existing plan, the account will downgrade on the subscription's next renewal date. Now, if you want to be a Family manager next, all you'd have to do after -either leaving the Family plan, or once…

You can read more about Dropbox on File provider here too @"mrmrtno". I'd suggest that you update the app, if you wish. If things don't change after that, you might still need to perform an advanced re-installation though. 

Hey @"tardisbleu"! You can see more about the app's syncing status and how to locate it here or by following Hannah's steps provided above. 

I just created another ticket on my end for you @"kc879". Please reply back as soon as possible, and we'll take it from there. Thanks! 

Hey @"jmoore23", have you made sure your browsers are all updated, and that they're not using some short of plug-ins that could be interfering with Dropbox? 

Hey there, @"mrmrtno"! We have a couple more things to try in order to remedy this. The first thing I'd like for you to try is this one. If this doesn't work, then feel free to try out an advanced re-install. 

Hi @"TAJPHOTO", sorry to hear about that! I was able to locate your ticket number reference, and an agent will be with you as soon as possible. Thank you for your patience! 

Hey @"Sheyee", thanks for posting here today! Do you still face the same problem? If so, then I'd suggest switching our communication to email, in order for me to have more visibility to the issue there. As for the bandwidth and limits, you can see more about that here. Keep me posted! 

Hey @"Reg81", let's jump right into this! In order for someone to add, and view a shared folder they'd need a Dropbox account indeed. Essentially the shared folder gets added to their account too, so they'd also need to have the space to add it. Do the people you shared your folder with have a Dropbox account? Also, just…

Hey @"boopbockxer", no worries! I just created a ticket on my end for you. I'll be happy to see you there! 

Hey @"chrisrazzell", just to summarize and make sure we're on the same page: it sounds like you can still see your content when visiting your Camera uploads, right? I'm asking because the initial thought I had was that they might have been deleted. Have you checked your deleted files page, or events page at all? Hey…

Do you get the same result when clicking the content inside the Dropbox folder too @"mrmrtno"? 

Hey @"moecorly", I just created a ticket on my end for you! I'll be happy to see you there. Thanks!

Hey @"chrisrazzell", let's jump right into this! Which platform do you use, when trying to preview your content? Do you use our website, mobile or desktop app? If you could send over a few screenshots of what you see on your end when visiting your Photos folder, that'd be great. Thanks! Keep us posted.