Megan Dropbox Community Moderator

Hey there, @"Timandra"! I can see that my colleague handled your existing thread. You can see more updates here. If you need something else, please let me know and I will be more than happy to help every step of the way. 

Hey @"JK", happy Monday! I was able to locate the ticket number my colleague opened for you. It seems you've successfully replied back to @"Nancy". She'll start working on the case as soon as possible. In the meantime, if you need something else, please let me know and I will be more than happy to help every step of the…

Hey @"user71", welcome to our Community! Do you get the error message when following the steps @"Mark" provided in this relevant Help Center article? Could you attach a screenshot showing the automation itself, and the folder on which the automation is applied to on the Dropbox site? Keep me posted!

Hi @"BFK2011", let's jump right into this! Since you upload your content using your desktop app, and can still see the changes when you visit your account online, that means your content is syncing. Does the other member check for updates on the shared folder on their desktop app, or on the website? Also, how did you share…

Hey @"g v.", let's jump right into this! Did you recently notice this behavior, or has this been going on ever since the files were uploaded to Dropbox? Have you tried accessing the app's settings (under your Account tab) and clearing the cache? If not, I suggest you give it a go. Once you do that, you might need to…

Thanks for the heads up @"henrikv"! 😊 We'll be one post away if you ever need anything else. Cheers!

Hey there, @"Cinnamon_content", I hope you're doing well! Happy to see that your issue is now resolved! 😊 If you need something else, give us a shout.

Hey @"_MKT", awesome news! 😇 Happy to see that your issue is now resolved! If you need anything else, we'll be one post away. 

Hey @"Samara18", sorry to hear about that! I can see that your #25301355 ticket number has been escalated, and you're working with a specialized agent towards finding a solution. I have left an internal note to the agent working on your case, and shared any info with them from our communication in order to expedite the…

Hey @"jdking" let's see what we can find about this together! When you say that your 4TB external drive will not show up for Dropbox Backup, I assume you mean that you can't see a dialog box when you plug the drive to your device, correct? If not, feel free to clarify more. Can you try to access the app's preferences under…

Hi there, @"tsveg1"! When visiting your events page here, what do you see in regards to this specific file? When was the last time it was edited? Can you send me a couple of screenshots please, in order for me to have a visual? 

Hey @"willmaupin" thanks for posting here today! Let me start off by apologizing if this reply is long, but I want to make sure we've got everything covered. It’s understandable to be concerned when Dropbox keeps indexing files repeatedly. Keep in mind that 2TB of content, is also quite the size for the app to re-index. As…

Hey @"any_", thanks for the added info! Ideally, we'd suggest giving the application time to sync / index the files. If there's no progress being made through, please let us know. Please keep in mind that your content should remain fully available and usable during indexing, and the Dropbox app should continue to operate…

Hey from me @"marksow"! I can see that a couple months ago your ticket was escalated to our specialized team. I'm guessing that the app worked as it should after following the steps the team provided, right? Did you just now start having issues again? 

Hey @"Grinch"! Just popping in to see if you've had a chance to look at our last message. Still need help? We're all ears! If the issue is sorted, let us know what worked out for you.

Hi there, @"MplsWritersGuild"! Just popping in to see if you've had a chance to look at our last message. Still need help? We're all ears! If the issue is sorted, let us know what worked out for you.

Hey @"alesmana"! Following up to confirm whether your issue is resolved or if further support is needed. We're here to help either way.

Hey there, @"Wcraymond"! Hope things are going smoothly! Just wanted to check if you still need a hand. If all's well, feel free to share what did the trick.

Thanks for the heads up @"nbd-uk"! Happy to see that your issue is now resolved! If you need something else, please let me know and I will be more than happy to help every step of the way. 😇

Hey @"ke820", welcome to our Community! I'm wondering if the re-sync of your files started because the Dropbox desktop app recently got the Dropbox for Windows update. Could that be the case? When did you first notice this behavior, and do you see the number of syncing files being reduced as you go or is it stuck? Can you…

Hey @"Jayson L.", thanks for all the updates! It sounds like your desktop app recently got the Dropbox for Windows update. If you right-click on these folders, is there any option to make them available offline from your context menu? What is the state of the files when you access one of these folders, and what icons do…

Hey @"RichG_FL", let me jump in here! Is it possible that you don't see the option to make the folders available offline, because this is their current state? Have you tried quitting the app, and re-starting it again? One last thing: Would you mind sending over a couple of screenshots of what you see when you right click…

Hey again @"Ember1"! Quick check-in to see if you caught our last reply. Do you need more help? If yes, then I'm happy to assist. If everything is sorted, we'd love to hear what fixed it. 

Hey again @"savaspar"! Quick check-in to see if you caught our last reply. Do you need more help? If yes, then I'm happy to assist. If everything is sorted, we'd love to hear what fixed it. 

Hey @"seanl144" , I hope you're doing well! Just following up to check if you had a chance to review our last message. If you still need assistance, feel free to get back to me with the details requested. If the issue is resolved, we'd love to know what worked out for you.

Hey @"yesnobutton"​, I hope you're doing well! Just following up to check if you had a chance to review our last message. If you still need assistance, feel free to get back to me with the details requested. If the issue is resolved, we'd love to know what worked out for you.

Hey @"pyxye", I hope you're doing well! Just following up to check if you had a chance to review our last message. If you still need assistance, feel free to get back to me with the details requested. If the issue is resolved, we'd love to know what worked out for you. 

Hey again @"RHC"! Quick check-in to see if you caught my last reply. Do you need more help? If yes, then I'm happy to assist. If everything is sorted, we'd love to hear what fixed it. 

Hey again @"AAlife"! Quick check-in to see if you caught my last reply. Do you need more help? If yes, then I'm happy to assist. If everything is sorted, we'd love to hear what fixed it. 

Hey @"any_", I'd be happy to help you with that! As a first step, would you mind clarifying the exact OS version you're using? Also, I'd like to know the Dropbox app's current syncing status, and version. You can find this by hovering your mouse over the little Dropbox icon in your task bar, next to your WiFi. One last…