Megan Dropbox Community Moderator

Hey @"dotingaunt"! Awesome news! If you need anything else, just give us a shout! 😇

Hi @"TwiceRight", thanks for checking! When was the last time you saw the updated version of your content online? I'm asking because based on what you saw in the events page, it sounds like the changes you made to your files never synced to the Dropbox servers. If you can't find any recent events of your files, then they…

Hey @"TwiceRight", sorry to hear about that! As a first step, I'd like for you to check your events page. What do you see there? The events page should give you an overview of all activity in your account including files events (adds/edits/deletes), as well as adding or removing shared folders. When was the last time these…

Hi there, @"Dave_Rado" let's see what we can find together about this! As a first step, can you clarify the exact OS version that you use on your Windows device? While we're at it, can you also share with me the app's current syncing status, and version? You can find this by hovering your mouse over the little Dropbox icon…

Hey @"tetloose"! Could you make sure that all the required fields (Acount name, Username, Password) have been filled out? Once that's been done, the Save button should turn blue. In that case, please try tapping on it (more than once if needed), and let me know if you're able to save the info at all.

Hi @"ST2025", I reached out to your Community-linked email address, but I see no reply back from your end. Can you confirm that you received my message? 

Hey @"tetloose", the pleasure is ours! 😊 I checked your shared link, but it seems to be empty. Is it possible that the files you added there, haven't been uploaded yet? Keep in mind that I'm going to remove the link, in order to avoid gathering further traffic to it, since we're on a public forum. Also, when did you first…

Hi there, @"matt g" let's see what we can find together about this! As a first step, can you clarify the exact OS version that you use on your Mac? While we're at it, can you also share with me the app's current syncing status, and version? You can find this by hovering your mouse over the little Dropbox icon in your menu…

Hey there, @"ST2025", I hope you're doing well! It seems like your sharing capability has been interrupted. You can see more about what could have caused this in the relevant Help Center article that I hyperlinked. No need to worry, I just reached out via email in order to be able to check some account-specific info. Reply…

Hi @"kidhkgg"! It sounds like you're referring to the icon shown here, which is linked to a "sync error". I was wondering if you've tried any of the troubleshooting steps mentioned in this Help Center article. While we're at it, what is the app's current syncing status?

Hey there, @"TYR"! Happy Monday. Awesome news, that's what I like to hear! If you need anything else, just give us a shout. ☺️

Hey there, @"l3000"! Happy Monday. 😇 I sure can. I just sent you an email, in order for us to work together there. Reply back to me as soon as possible, and we'll get to it. Thanks a bunch!

Hey @"cataylor", welcome to our Community! What is the exact OS version that you use on your iPhone? Also, when did you first notice this behavior? I'd also love to have a visual of what you described. If you could send me a few step-by-step screenshots of the process you follow on your end, I'd appreciate it. Keep me…

Hey there, @"Rebirthing" let's jump right into this! There's this relevant Help Center article that explains how to find and manage duplicate files on dropbox.com. Would you like to review it and let me know if you have any questions? Thanks a bunch!

Hi there, @"podlike" let's jump right into this! How are these files shared with you? Is it through a shared link, shared folder, or file transfer? Since you've tried some troubleshooting steps already like switching between different browsers, and networks let's try something different. You mentioned that you've started a…

Hey @"tetloose", welcome to our Community! What is the exact OS version that you use on your Pixel 9? I'd also love to have a visual of what you described. If you could send me a few screenshots -omitting any personal info- of the "save" and "search" button within the app, I'd appreciate it. Keep me posted, and we'll take…

Hey @"marsieee", let me jump in here! What steps do you follow in order to upload your videos to Dropbox? Do you open your iPhone local gallery, locate the content there and try to share them with Dropbox? Or do you use manual uploads using the steps in this Help Center article?

Hi @"TWRGProgramming", thanks for posting here! It sounds like your shared links might have been temporarily suspended. How long have you been getting this error? Did you receive an email from Dropbox informing you about this perhaps? Let me know more and we'll take it from there.

Hey @"tungstentalker", thanks for posting here! You mentioned that you've tried to replicate the issue on different devices. I was wondering if you've tried a different browser too. Can you clear your browser's cache, and also try an incognito mode, and let me know if you notice the same behavior there? If you could also…

Hey @"SAHERNAJI", welcome to our Community! What is the plan that you're using on your end? Is it safe to assume you're using either our Plus, or Family plan since you mentioned the 2GB limit when using file requests? If that's the case then the Basic user cannot upload a 120 GB file to your Dropbox via file request or…

Hey @"RM02", I'm going to need some account-specific info, in order to investigate further. I just reached out via email. Please reply back to me as soon as possible, and we'll take it from there. Thanks!

Hi @"RM02", thanks for posting here! It sounds like your shared links might have been temporarily suspended. How long have you been getting this error? Did you receive an email from Dropbox informing you about this perhaps? Let me know more and we'll take it from there.

Hey @"tsveg1", I am going to need some account specific info to look into this for you. I just sent you an email, and we'll take it from there. Thanks a bunch!

Hey @"Mabone", thank you for the info! If you click on the icon with your initials on the top right, do you see the option to "View Sync issues" by any chance? It sounds like your desktop app recently got the Dropbox for Windows update. Do you notice the syncing and indexing number of files decreasing as the time goes by?

Hey @"obsidianspider"! I saw your recent reply to our active ticket. I'll get to it as soon as possible, thanks for updating the thread! 😇

Hey @"Mabone", let's jump right into this! As a first step, I'd like you to hover your mouse over the little Dropbox icon in your taskbar (the one on the third screenshot you provided) and let me know the app's current syncing status, and version. Next, if you click on that same icon, and then check your "View sync issues"…

Hi @"tsveg1"! It seems possible that the changes of the file weren't synced to your account online. If the newer edits you made on the file synced to our servers, then you should be able to see the file's versions when checking through your events page. But the page only reports changes from 2023, and no newer additions.…

Hey @"obsidianspider", I just sent you an email, in order for us to have a closer look and investigate further. Reply back to me, and we'll take it from there. Thanks!

Hey @"kidhkgg"! Sure thing, no worries. Reply back to us once you're back, and we'll investigate further. Thanks a bunch! 

Hey @"obsidianspider", happy Monday! Do you see the option to click a camera-like icon when replying back to me? It should look something like this: Alternatively you can use Command-C to copy the screenshot and Command-V to paste it in this reply box. Looking forward to your reply!