Megan Dropbox Community Moderator

Hey @"g v."! Hope things are going smoothly! Just wanted to check if you still need a hand. If all's well, feel free to share what did the trick.

Take your time, and let us know of any updates @"enclosure". 

Hey @"enclosure", let me jump in here! Thanks for keeping an eye on this. Not entirely sure as to why this is happening. However, I'd like for you to try these steps in order to perform an advanced reinstall. Can you try it, and then keep an eye on the app to see how it behaves?

Hey @"Beckylolo"! Just popping in to see if you've had a chance to look at our last message. Still need help? We're all ears! If the issue is sorted, let us know what worked out for you.

Hey @"jeatonkc"! Hope things are going smoothly! Just wanted to check if you had the chance to see @"Roga41"'s reply, and what you thought about it. Keep me posted!

Hey there, @"LuvvyB ",​ let's jump right into this! There's this relevant Help Center article that explains how to find and manage duplicate files on dropbox.com. Would you like to review it and let me know if you have any questions? Thanks a bunch!

Hey @"Chicola"! Let's try something else. If you restore one of these folders, and then follow these steps to remove yourself from them, does it work? One more thing: I checked your screenshots from the shared link that you provided. However, I'm going to remove it, in order to avoid further traffic gathering to this…

Hey @"elvinvandalen", thanks for the screenshot! Could you please let us know the path of your Dropbox folder for your personal account? While you're at it, can you also try to follow these steps in order to resolve this issue? If you have any questions let me know. 

Hey @"AdamReed", let me jump in here! I would also suggest that you first uninstall the app using these steps. Once that's done, follow the steps in the Help Center article provided by @"Jay" and let me know of the results. 

Hey @"Alain Church", welcome to our Community! Let's clarify a couple of things to make sure we're on the same page. As a first step, do you wish to keep all of your Dropbox files locally on the device, or separate them between two of your ****** drives? You also mentioned a syncing issue due to ****** drive space…

Hey @"Chicola", let's jump right into this! Let me start by saying that deleted and permanently deleted files don't count against your storage quota. Permanently deleting files after they have already been deleted doesn't free any more space in your Dropbox. You can find out more info about this here. When you use the…

Hi there, @"elvinvandalen" let's see what we can find about this! As a first step, can you clarify the exact OS version that you use on your Mac? While we're at it, can you also share with me the app's current syncing status, and version while using your personal account? You can find this by hovering your mouse over the…

Hey @"Wolfmont", let's see what we can find about this together! Technically it shouldn't matter what subscription you use when trying to change the email address linked to your Dropbox account. Would you like to tell me what happens when you try to change your email? Do you get any specific error messages? Was your old…

Hey @"Dave_Rado"! One more thing that I'd like for us to try. Can you also try these steps, and let me know of the results? If the behavior remains the same, let me know and I'll reach out via email, in order for us to investigate further. 

Hi there, @"Beckylolo", I hope you're doing well! Have you tried the workaround steps provided in this relevant thread? Feel free to have a look, and let me know if you have any thoughts or questions. Thanks a bunch!

Hey @"marksow"! If you could try out what @"joecohs" suggested that'd be great. In any case, if you notice the same behavior, let me know, and I'll reach out internally about this. 

Thanks for that @"TwiceRight". It indeed looks like these files were last edited almost a decade or so ago, and not recently. Therefore, to mention what I also said in my previous reply but it looks like these were the only versions synced to Dropbox. Based on the screenshot, you don't seem to have any recently created…

Hi @"Mabone"! Thanks for the heads up. Happy to see that your issue is now resolved! If you need something else, please let me know and I will be more than happy to help every step of the way. 

Hey @"TwiceRight"! Alright, let me take a step back and reiterate a few things, to ensure that we're on the same page. First, when you unlink a device, the connection between the device and your Dropbox account should seize to exist. This means that no changes should occur to your files online from a device that was…

No worries, @"ST2025"! I just sent an email anew. Can you locate it this time? 🤔

Hi @"Dave_Rado"! You can either click our camera-like icon, or use CTRL+C to copy the content, and then CTRL+V to paste it here.

Hey @"tetloose" & @"iljd"! I checked with our team about this, and I've passed your comments to the relevant department to keep in mind. If you need something else, please let me know and I will be more than happy to help every step of the way. 

Hey @"ST2025"! Keep in mind that I reached out to your Community-linked email address. You can see more about this here. Have you checked your spam/junk folder, to see if you can find my email there? 

Awesome @"PaoloAlby"! I'll get back to you as soon as possible. Thanks!

Hey there, @"PaoloAlby", I hope you're doing well! It seems like your sharing capability has been temporarily interrupted. You can see more about what could have caused this in the relevant Help Center article that I hyperlinked. No need to worry. I just reached out via email in order to be able to check some…

Hey there, @"cataylor"! It seems that this was a temporary issue that has now been fixed. You can see more about this here. Can you try what our Community manager suggested, and let me know if things improve for you? 

Hey @"Dave_Rado"! Have you tried editing your original post using an entirely different browser? I'd also suggest clearing your browser's cache, or trying an incognito mode and checking to see if the behavior remains the same. Also, did you check my colleague's previous reply in this thread? Have you tried any of the…

Hey @"Dave_Rado", thanks for the info! I'd like to have a visual of your files, and specifically what you see when you right click on them. Can you copy and paste a few screenshots, and attach them here? 

Hey @"t4ngml"! I just reached out via email, in order for us to investigate further. Reply back to me, and we'll take it from there. Thanks a bunch!

The team is working on this idea! Thanks for sharing your suggestion with us. We’ll update you when we know more!