Megan Dropbox Community Moderator

Thank you for that @"bgpictures"! Can you perform an advanced reinstall using these steps, please? I'll be waiting for your updates!

Hey @"atssanghvi", thanks for posting here today! Based on the info you've provided it looks like you had up until the 24th of August to restore your deleted content. I'm afraid that since it's been more than 30 days since your content was deleted, there's not much that we can do about it. As a last resort, and just to…

Hi @"DReese", thanks for the heads up! If you need something else, please let me know and I will be more than happy to help every step of the way. 😇

Hey @"atan87"! Still stuck with this, or did you work some magic and fix it? Either way, we'd love to know what fixed it for you, or if you still need some help. 

Hi @"JRA-1223". I just replied back to your email. Did you have the chance to review my response?

Hey there, @"bgpictures" let's see what we can find about this together! I was wondering if you've tried clicking the "Relink" option as shown on your first screenshot, by any chance. Also, could you try clicking on the blue hyperlink within the error message pop-up as shown on your second screenshot? This will open a file…

Hey @"sc0ttkclark"! Based on the info that you provided it looks like you're using a rather large amount of files. With approximately 1TB of used storage, and I'm guessing more than 300K files stored in your account (hence the delay while calculating the folder's size), this is expected behavior I'm afraid. What I'd…

Hey @"SignLeadersIT", thanks for the info! Give me some time to look into this, and I'll get back to you as soon as possible. While we're investigating, would you mind clarifying if the behavior that you pointed out in your latest reply applies when searching for files, previewing or both? Thanks so much! 

Hey, Bill! Thanks for the heads up, and sorry you had to go through all that. In any case, if you need something else, please let me know and I will be more than happy to help every step of the way. 🤓

Hey @"matter1", sorry for the late response! It seems like your screenshots haven't been attached. Could you try again? I'd also appreciate it if you could check your Backup page online, and let me know what it reports. 

Hey @"Billfromwashington"! Just popping in to see if you've had a chance to look at our last message. Still need help? We're all ears! If the issue is sorted, let us know what worked out for you.

Amazing news @"mellylouc"! That's what I like to hear (or read in our case). If you need something else, please let me know and I will be more than happy to help every step of the way. 🤗

Hi @"MJP71", odd. I went ahead and created a support ticket on my end for you in order for us to investigate further. Reply back to me, and we'll take it from there. Thanks a bunch! 

Hey @"JRA-1223", feel free to reply back to the email chain, in order for me to proceed with the investigation, and see what we can find about this. Thank you!

Hi @"Birdman2010"! I can see that you replied back to the email I created, thanks for that. I'll get back to you as soon as possible, in order for us to investigate further. If you need something else, please let me know and I will be more than happy to help every step of the way. 

Hi @"JRA-1223"​​, thanks for bringing this to our attention. It sounds like access to your sharing was paused on your account. In any case, I went ahead and created a support ticket on my end for you. Reply back to me, and we'll take it from there. Thanks a bunch! 

Hi there, @"mellylouc", welcome to our Community! Essentially your "All files" path contains all the folders you see visible on the sidebar. It's not an exact location, but a "pool" of all your files, and folders. Having said that, would you mind clarifying what happens if you visit your account online, then access your…

Hi @"SignLeadersIT", let's jump right into this! Do you notice this behavior on both your Apple, and Android devices? You mentioned that this happens on both the mobile app, and the website, right? When did this issue first start? Also, I'd love to know approximately how many files are in this folder, and if you've tried…

Hey there, @"kulath", let's jump right into this! Would you mind trying out an advanced reinstall using these steps, in order to resolve this issue? Keep me posted, and we'll take it from there!

Hi @"Birdman2010"​, thanks for bringing this to our attention. It sounds like access to your sharing was paused on your account. Have you checked this article to see if any of the files you're trying to share, or have already shared, breaches the Terms of Service? In any case, I went ahead and created a support ticket on…

Hey @"MJP71"! You mentioned that this folder is for "public use". Is it possible that you're referring to a public folder? If so, have a look at this Help Center article too. Also, do you maybe recall when was the last time you were able to share this folder? 

Hey @"obsidianspider"! I had opened a ticket on my end for you that seems to have closed due to inactivity since we last talked. Can you try replying back in order for a new ticket to be created in our system? 

Hey @"ERAArchitects", let's jump right into this! Did the files have time to sync from the desktop app to your account online, and are you able to see them when visiting the web? One more thing: can you check your account's deleted files page, along with your events page? When visiting your events page, can you see any…

No worries @"Esther B.6"! Take your time, and reply back to me once you're ready to continue troubleshooting. 👩‍💻

Amazing news @"gwencrawford"! Thanks for the heads up. If you need anything else, just give me a shout. 😄

Hey @"lin20250902"! Happy to see that your issue is now resolved! If you need anything else, give me a shout, thanks! 🤩

Hey @"Esther B.6"! In this case, I'll go ahead and send you an email, in order for us to have a closer look into this. Reply back to me, and we'll take it from there. Thanks! 

Hey @"MJP71", let's see what we can find about this together! It sounds like access to your sharing was paused on your account. Have you checked this article to see if any of the files you're trying to share, or have already shared, breaches the Terms of Service? Also, have you received any Dropbox-related emails about…

Hey @"RFB"! Could you send me some screenshots of each device's syncing status too? And definitely take a look at the Account tab on each computer, and let me know if they report the same email address. One last thing: if you add a file using your desktop, can you see it when visiting your account online? What about your…

Hey there, @"laurabuskirk ", welcome to our Community! I moved your post under a separate thread since the one you posted under wasn't a recent, ongoing one. In order for us to have a closer look into this, I went ahead and sent you an email. Reply back to me, and we'll take it from there. Thanks a bunch!