Megan Dropbox Community Moderator

Hi @"mphilips66", I hope you're doing well! Would it be okay for me to reach out to your Community linked email? I'd be happy to look deeper into this for you. Let me know. 

Happy Friday @"Conkerah"! It seems you're using the Beta version of our Dropbox desktop application. Let's try something: Go into your account settings on the Dropbox website and turn Early releases off. After that, install one of the stable builds of the Dropbox application. Does the same behavior happen? If yes, I'd love…

Hi @"Jessica5555", I hope you're doing well! Can you clarify the version of your app, and its syncing status for me, please?

Hi @"pszorro", thanks for writing back! Can I ask for a screenshot of what you see when you open your app's Preferences, under Backup? That way, I'll be able to check if the feature is indeed off. When disabling the feature, you should then be able to see two options: "Keep content in folders on this Mac/PC," then your…

Hi @"mdea1a", I hope you're doing well and am sorry to hear about this. There is a possibility that a VPN, firewall, security software, or even ISP/router issues could be restricting your Dropbox desktop application. Also, if it's not too much to ask, could you try another WiFi network (or via cellular data) and let me…

Hi @"MichaelE", I hope you're doing well! Keep in mind that you should be able to use Dropbox on Fedora 34. However, you might need to make some tweaks like this user did. If you need anything else, let us know.

Hi @"pszorro", thanks for posting today! Have you tried disabling the Computer Backup feature, using the steps shown here? Let me know!

That'a awesome to hear @"jkahne"! Don't hesitate to get back to us if anything comes up.

Hi @"jkahne", Welcome to the Dropbox Community! This could be caused due to some permissions settings that block Dropbox. Could you try out the steps provided in my reply here? I'd love to hear how this works out for you. Let me know.

Hey @"Michael50", thanks for posting today! Would you mind taking a look at what was previously suggested under this thread, and giving it a go? Also, can you clarify more as to the steps you follow in order to save the files to Dropbox? Keep me posted.

Happy to do so @"brittanybforbes"! I've sent you an email. Feel free to reply back as soon as possible. Cheers!

Hi @"brittanybforbes", thanks for posting today. Do you mind if I reach out to your Community email, so we can take a closer look at this together? Keep me posted.

I hope you're doing well @"Bjornar"! As a first step, can you let me know the version of your app, and its syncing status? Keep in mind that the version should look something like: ******.3.****** or ******.4.xxxx. Any screenshots of you re-creating the situation are more than welcome. Keep me posted, and we'll take it…

Hi @"LeilaDunningProjects"! It sounds like you're using the beta version of the Dropbox desktop application. I'd suggest you go into your account settings on the Dropbox website and turn Early releases off. After that, install one of the stable builds of the Dropbox application.

Thank you so much for clarifying @"Jessica5555"! Do you get any errors on your end when trying to sign into your account, using the Dropbox desktop application? Feel free to send me any screenshots if you do. Let's try one more thing, which is uninstalling then re-installing the app, to see how this works out for you. 

Hi @"pellegrinogrigio", I hope you're doing well! If you open your app's Preferences, and then click the Backups tab, do you see the settings there? Feel free to send a screenshot of what you see there. Thanks!

Happy Monday @"Jessica5555", I hope you're doing well! Can I ask if you've taken a look at this Help Center article? If not, can you give it a go, and let me know? Thanks!

Thanks for posting today @"LeilaDunningProjects"! Let's see what we can do here. As a first step, can you let me know the OS installed on your device? Also, what is the syncing status of the app? Let me know more. 

Happy Monday @"FlopBloxUser"! If you haven't had the chance, feel free to take a look into @"Daphne"'s reply here. I hope this clarifies. If you need anything else, let me know.

Happy Monday @"victoriabaum", I hope you're doing well! Could you share the precise error with me? You can obtain it by clicking on the blue link within the error message pop-up. This will open a file with the full text of the error. Also, have you tried performing an Advanced re-install on your end? Keep me posted.

Hi @"MikeB2", thanks for the info! Would it be okay for me to reach out to you via email, so we can have a closer look into this together? 

Hey @"MikeB2", thanks for posting your error log here! Does the error remain after an Advanced re-install, and rebooting your device? Keep me posted, and we'll take it from there.

Hey @"Conkerah", thanks for posting today! Would you mind sending me a couple of screenshots re-creating the behavior you mentioned? Also, what version of the app do you have installed, and what's your syncing status? Keep me posted.

Any time @"burakckrrr"! I've reached out to you via email. Feel free to reply back as soon as possible. 

Hey @"oof_magoof", I hope you're doing well! As I'd like to help you out on this, do you mind if I send you an email so we can have a closer look there? Thanks!

Hey @"burakckrrr", sorry to jump in here! As I'd like to help you out on this, do you mind if I send you an email so we can have a closer look there? Thanks!

Hey @"helpmepleaseffdfd", sorry to hear about this. I've just incorporated your post into the original discussion here. Would you mind taking a look at Lusil's response above? If you have any questions, please let me know. Thanks!

Hey @"KristineKnapmann", thanks for posting to our Community! Have you checked your Deleted files, or the Events page? Also, feel free to have a look at this helpful article. Let me know what you find. 

Hey @"Anastasiia_U", I hope you're doing well! I'm afraid, no. The same holds true when employing a Business plan. Don't hesitate to get back to us if anything comes up.

Thank you so much @"victoriabaum". To resolve this issue, can you try out these steps? I'd love to know the outcome of this.