Megan Dropbox Community Moderator

Hey @"Edgemont", I am happy to see that everything works smoothly now! Keep in mind that Dropbox doesn't support aliases, and this could be the main root of the issue. In order for files to sync, they would need to be placed within your Dropbox folder. Also, with Smart Sync, your online-only files should be visible within…

That's great @"jpworkman"! If you need anything else, we'll be one post away.

I hope you're doing great @"jpworkman"! It seems you're using the Beta version of our app, which could be causing a higher usage of CPU. Go into your account settings on the Dropbox website and turn Early releases off. After that, install one of the stable builds of the Dropbox application.

Hey @"victoriabaum", happy Monday! In order for us to further investigate, we'll need to get and analyze the full error log that corresponds to the error message pop-up you're getting. Can you send it my way, please? Thanks a lot!

Hey @"Edgemont", I hope you're doing well! You should be able to see which files are online-only, by looking at the file's icon when you open your Dropbox desktop application. Can you also let me know your app's syncing status? Sending me a screenshot of the message you receive about the online-only files would be…

Hey @"peter_fox", happy Friday! Can you try the steps Walter provided in this thread? If the same thing happens in a different browser, please let me know. Cheers!

Hey @"deeJ715", welcome to the Dropbox Community! You should be able to manually upload the desired content, if you follow these steps. Can you give this a go, and let me know if you have any questions? 

Hey @"jpworkman" & @"StevenTillson02"! I hope you're doing well! Can you let me know your desktop app's syncing status? Also, what version do you use? It should show something like: ******.4.****** or ******.3.****** Keep me posted, and we'll take it from there.

Hey @"zjoykutty", thanks for posting today! Since you need to uninstall the app, all you'd need to do would be for you to follow Walter's steps as shown here. However, it seems you have enabled our Computer backup, right? Feel free to disable it first, and then proceed. If you have any questions, I'm here.

Hey @"jwaisem", Happy Friday! I've merged your question under this thread. If you haven't already done so, please read Lusil's response above and respond here if you have any additional questions. Enjoy your weekend! 

Hey @"Sml14", thanks for posting today! Can you take a look into Walter's reply here? If I were you, I'd also take a look at the Events page. The Events page gives you an overview of all activity in your account, including file events (adds/edits/deletes), as well as adding or removing shared folders. Let me know what you…

Hey @"jpworkman", thanks for all the additional info! Can you try fixing the permissions of your Dropbox folder as shown here? Does this help?

Hey @"gallop", happy Thursday! It's important to note that at the end of the link you provided, there should be a unique cash code number. That should then allow you to redeem your promo. Can you check in with MOLESKINE with regards to this? Let me know what you find. 

Hey @"LucyF", welcome to our community! Which platform do you use in order to preview your content? Does that happen with all of your videos? Keep me posted. 

Hey @"Rx2sail", I hope you're doing great today! Your post has been moved to this thread. Can I ask where did you receive this message to? I just wanted to add my two cents to this and ensure that you’re looking at the same account. You can find out more about this at: * Website - your General tab in your Settings. *…

Hey @"andrepaixao", thanks for posting to our community! Based on your info, it sounds like you have chosen to sync your files online-only, right? Also, did you copy the Dropbox folders, or drag and drop them to their new path? Let me know.

Awesome @"LisaSagal"! Give me another shout if something comes up.

Hey @"LisaSagal", welcome to our Community! At the moment, Dropbox doesn't offer a way for you to copy multiple links at once. You'd need to do it one link at a time. I hope this helps to clarify things.

Hey @"jpworkman", thanks for posting today! Could you please look at this Help Center article to see what might be causing your CPU to malfunction? Let me know what you find. 

Hey @"Samsam", I hope you're doing well! I've merged your post into this thread, in order to keep all the questions regarding this in the same place. Can you try the steps suggested here, and let me know how it works out for you? Thank you!

Hey @"allanelder", welcome to the Dropbox Community! The error you mentioned appears to be caused by your Windows device's Registry settings and not by Dropbox. All errors similar to the format of the one you received are associated with Windows, so I would recommend reaching out to Microsoft's support page for specific…

Happy Monday @"Jimi638"! Did you make sure to follow the steps to disable the Computer Backup feature on the same device you enabled it on? Keep me posted.

Hey @"renanbr", welcome to the Dropbox Community! The only way the subtitles would be displayed is if the file itself already had them encoded into it. Keep in mind that, generally, .srt files aren’t supported for viewing on the Dropbox site or the mobile app. But, I'm not going to lie, this sounds like a promising idea.…

Sure thing, anonymous! You should have received my reply.

Happy Friday @"Maalani"! I've merged your question into this thread, since it echoes what others have asked for. Feel free to take a look at the steps and solutions provided. If you have any questions, I'm here.

Hey @"Justin04", thanks for checking in with us. I moved your post here, where other users have experienced a similar issue. Do you have a reference to a ticket number so I can look into this for you? Thanks again!

Hey @"wshane", I hope you're doing well! You can find out more with regards to the Dropbox syncing icons here. However, as you mentioned, these look different than the red X. Can I ask what your syncing status is? If I were you, I'd try to reboot my device as well. Also, if you move a file outside of your Dropbox folder,…

Sure thing @"Abatt1483"! You have an email from me.

Hey @"Doug F.7", I hope you're doing well! It seems this is a beta product, which means our team is still working on it. You should be able to find the backups under your app's preferences. Click the Backups tab and you should see the settings related to this there, right? If you don't want to set-up the new feature, you…

Hey @"mdalmeidabanelco", sorry to hear about this! Do you have a ticket number reference, so I can have a look into this for you? Thank you.