Megan Dropbox Community Moderator

I see, thanks for trying that @"darh". Since you're part of the Plus plan, can you try contacting our support team about this? You'll receive a ticket number (e.g., #1234567), which you can let me know here. Let me know how it goes!

Hi @"DrooCloo", let's see more about this! Can you let me know the version of the OS and Dropbox you have installed on your device? Also, if you could let me know the precise steps you follow on your end, that'd be splendid! Do you use the Files tab on the app? Thanks a lot.

Hey @"darh", sorry to jump in here! I loved all the details you provided us with. Can you try clearing your cache like so? - Navigate to the “Account” tab. - Tap the gear icon in the upper-left corner of the screen. - Scroll to the bottom of the screen. -Select "Clear Cache." Then, please uninstall and re-install the app…

Hi @"RBrunner", how are you doing today? Keep in mind that the grey Xs next to your files indicate that you might have another cloud service running on your machine, which is causing the grey X icon to appear. Do you have any other cloud programs installed on your device? If I were you, I'd reach out to our support team in…

Thank you for reaching back to us, I hope you enjoyed your weekend! If I were you, I'd reach our to our Support team in order to investigate further, @"msmorto92". They have all the available tools on their end, to see what might be causing this.

Hey there, @"Kbelle"! It sounds as if you're part of the Standard Business plan then. You can check your account's settings for that. Don't hesitate to get back to us if anything comes up.

Thank you for reaching back to me, I hope you enjoyed your weekend! I just sent you an email, and I'd be happy to talk to you there, @"Star B."

Hey @"Star B.", I hope you're doing well! Would it be okay for me to reach out to you via email in order to see why this might be happening? Keep me posted!

One more thing, @"msmorto92". Have you ignored any of your files or folders using these steps by any chance? I'd also assume that your desktop app shows 'up to date' while we speak, yes? 

Hey all, thanks for posting here! Your feedback regarding our Dropbox desktop application has been very valuable, and I will endeavor to make sure your voice is heard. I will pass on your comments to the relevant departments so that we can further improve our product. Keep in mind that no features were removed and you can…

Hi @"BBN", I hope you're doing well! Can you try following the steps in order to perform an advanced re-install on your end? Let me know how it goes!

Hey people, how are you all doing? First of all, thanks a lot for your thoughts and comments. They surely help a lot to understand what you want on your end. Keep in mind that Dropbox remains focused on helping our customers stay organized and work more efficiently. With this focus, we’re simplifying your desktop…

Let me ask one more thing, @"stolan2"! Do you keep all of your files locally synced? Do you use selective or Smart Sync, for example? I'm mentioning this in case you have a high amount of files synced locally, as this could significantly slow down the program.

Hey guys, happy Wednesday! Dropbox remains focused on helping our customers stay organized and work more efficiently. With this focus, we’re simplifying your desktop experience with improvements to Windows Explorer, macOS Finder, and the taskbar/menu bar. Support for the desktop window ended on Jan 17, 2022. Don’t…

Hi @"TracerW" & @"hunterm"! Tracer, great troubleshooting steps on your end, and keep in mind that this is expected. This is how our selective sync feature works, since it helps you remove files from your hard drive without deleting them from your device. Also, Hunter, I'd suggest that your client contacts our support…

Hi @"stolan2"! Do you mind clarifying the version of the Dropbox app you have installed on your device? It should look something like this: ******.3.****** or ******.4.******. Also, does this happen with all of your files, no matter what their size is?

Can you send us a few screenshots of what you see on your end, @"msmorto92"? That'll help us get the visual you have on your end, regarding the files you have online and what you see in your Dropbox folder's properties. Thanks a bunch.

Hi @"Star B.", how are you doing today? Just to clarify a bit more on your situation: do you get the error when trying to send a new referral, or does this happen with shared folders too? Let me know more, thanks. 

Hi @"Dimitri Lostromos", thanks for the speedy reply! If someone forwards the link, yes, the other person would have access. At the moment, we don't have a feature that would prevent this. A paid professional or business plan could add passwords to the shared links, but even with the passwords, someone could forward the…

Hi @"Dimitri Lostromos", happy Monday! First of all, it seems like you wish to embed a link to your site, right? I wouldn't suggest that, since everyone and anyone could have access to it. As an alternative, you can share the folder directly with the people you want. However, they would need to have a Dropbox account and…

Hey @"hunterm", welcome to our Community! Does this happen with a specific file type or with all of them? Also, does the user get any error messages when trying to double-click on online-only files, and if so, what is the message? Keep me posted, and we'll take it from there!

Hi @"msmorto92", I'd be happy to look into this! Can you check if you might have enabled our computer backup feature? Also, what's your app's syncing status? Keep me posted, and we'll take it from there!

Hey @"sergimia", how are you today? Can you try selecting these online-only files, then right-clicking on them, then selecting Smart Sync and changing them to Local? That should do the trick. I hope that this helps.

Hey @"cher1222", I hope you're doing well! Just to double check, have you tried accessing the link using a different browser? Can you try and let me know?

Hey there, @"Helen J.3", happy Thursday! Can I ask the type of your external drive? Keep in mind that this feature works with NTFS drives on Windows and APFS or HFS+ on Macs. Keep me posted, and we'll take it from there.

Hi @"Threeebeds", let me see what I can do to help! I checked, and it seems you've already been connected to one of our support agents. The best thing you can do is to continue working on this with the specialized agent in order to see what the best way to continue is. Thanks a lot. I'm here if you need anything.

Hi @"maynaus", I hope you're doing well! Glad to see everything is now back on track. If you need us, we'll be one post away.

Hi @"Hanton", thanks for the speedy reply! If you have issue with the website, you can always try the desktop app. Also, can you send us a screenshot, of what you see on your end when trying to delete your folders, please? That'll help us get a better visual!

Hey @"Hanton", how are you feeling today? Do you use the website or our app when trying to delete your folders? Have you been following these steps? Let me know, and we'll take it from there.

Hey @"kevin m", happy 2022! You should be able to press down on the area of the file you want the camera to focus on. Alternatively, can you try taking the picture using your phone's camera, then uploading it using our app?