Megan Dropbox Community Moderator

Hi @"AGallo", how are you today? Have you tried the same steps on a different browser in incognito mode on your current one? If not, can you give it a go? One more question: are you the creator of this document, or has it been shared with you? Keep me posted.

Hi @"Thibaut Seville", are you doing okay? Can you also try the offline installer from this link? Let me know if you come across any issues when trying to install it. Thank you! 

Ehi @"Dan47" p & @"michele_b99" , sarei felice di aiutarti! Puoi fare clic sul collegamento ipertestuale blu e inviarmi il registro degli errori completo, così posso analizzarlo e inviarti i passaggi successivi? Se la tua app non si aggiorna, è per questo che gli altri non vedono le tue modifiche. Modifichi i file…

Hi @"Candace A.4", sorry to hear that! Do you see the same screen as in the screenshot above? Also, have you updated your Safari? Let me know.

Hey @"JasonDunn", happy Monday! Do you use cellular data or WiFi to connect? Have you tried switching from one to the other? Let me know!

Hey there, @"Lars Engseth", I am wishing you a great week ahead! Have you made sure you're connected to the same Dropbox account on all of your devices? Also, have you taken a look at this Help center article? Let me know of any updates.

Hey @"milomilomilo", I hope you're doing well! When you star an image, that will show up only on your end, not the person you're sharing it with. The best alternative I can give you for this is to comment on the shared files you want to work on. Would that work? I hope this helps!

Hey @"nuce60", thanks for posting on our Community! Can you also try out these steps, and let me know how it goes? Thank you so much! 

Hi @"moonlightbae", happy Friday! Do you have installed an app on your iPhone that's able to preview these files? Based on this Help Center article, it seems that .epub files aren't supported and shouldn't be previewed online. Can you send me a screenshot of the error you got on your end? Keep me posted!

Hi @"Heimlick", let's see what we can find on this! The Dropbox folder remains on the device after you uninstall the program unless you choose to delete it. Have you tried unlinking your device remotely? Once you do, can you then delete the Dropbox folder and see how this goes? Thanks!

Heya @"MethylOrange", I just sent you an email! I'll be happy to see you there. Cheers!

Hi @"CapnBuck", how are you this Wednesday? Have you made sure that Safari is up to date on the device? One more thing: I suggest this link, which can be opened directly in Safari. Can you try it and let me know if this does the trick? Thanks.

Hi @"C. Wei-Bin", let's see what we can do about it. Is the app stuck on a specific file name? Does it show you a specific number there, or just say "Syncing..."? Let me know!

Hi there, @"gl6", how are you today? Can I ask if you see any way to disable Replay email notifications when you access your account's settings here? Let me know! 

Hey @"EdNewbold", how are you today? As Walter mentioned above, and based on the screenshot you provided us, you would need to open your Dropbox folder and then access your My PC folder. Once you copy the files from your downloads, you should be able to move them back under their path on your device. Have you tried that?…

Hey @"Lisaq80", let's see what we can find on this! Do you get any errors on your end when trying to preview the files? Feel free to let me know the OS you're using, and if it's up to date along with the Dropbox app installed on your phone. Keep me posted!

Thanks for reporting more on this, guys! Can I ask for some screenshots of what you see on your end when trying the search function on the web? Also, does this happen with a specific key word you're trying to search or any of them? Feel free to conceal any of your personal info.

Hi @"MethylOrange", how was your day? I hope you're doing well! Would you mean me to reach out via email in order to look into this more closely? 

Hi @"DJ Res-Q", welcome to our Community! You're right on this one. The user would need to download and install the desktop app on their device in order for you to get your free referral space. If you have any other questions, I am here!

Hey @"Paf13", welcome to our Community! What's the OS of the Dropbox app installed on your device? Have you tried uninstalling and reinstalling the app? If you notice the same behavior, feel free to send me some screenshots of what you see on your end. Thanks a lot!

Hey there, @"TrueSky", I hope you're doing well! With files that reach up to 300GB in size, it makes sense for the app to need time to sync the entire content. As for the advanced re-install Walter suggested, that would be a nice idea. Give it a go, and let us know how it goes.

Hi @"Ganache", how are you today? You can't directly see when the feature was enabled. However, you can have a look at your events page. The Events page gives you an overview of all activity in your account, including file events (adds, edits, and deletes), as well as adding or removing shared folders. This way, you can…

Hey @"Itint", happy Thursday! Have you made sure that your notifications are all caught up when clicking on the Dropbox icon? Also, what is your app's syncing status? Let me know! 

Hi @"Subgiant", how are you doing? Have you tried uninstalling the Capture app on your end? Also, if you access the app's preferences and then go under the Backups tab, do you have any relevant options there? Let me know more.

Hey @"Jessica D.20", let's see what we can find on this together! Does the 404 error show up on all of the links or just some of them? Since you uninstalled Dropbox Capture, can you try re-creating a shared link from scratch and let me know how this goes? Please keep me updated! Keep me posted!

Hi @"MethylOrange", welcome to our Community! Interesting behavior there. Can I ask what version of the desktop app you have installed? You should be able to hover your mouse over the little Dropbox icon next to your WiFi and find it there. Also, does the flicker happen on your entire screen? Let me know, and we'll take it…

Hi @"Quintav", let's see what we can find on this! It sounds like it's possible for you to have two Dropbox accounts, one basic one and one linked to Apple. Could that be the case? Can you check your emails to see if you can find an inbox from Apple stating the email address of the upgraded account? Let me know!

Hey there, @"Vitamin Bread", I hope you're doing wel! Did you receive an email confirming that you're following a folder? In case you didn't, feel free to repeat once more the unfollow process, and then check for two things: (1) if you got the confirmation and (2) if you got any notifications about the updates.

Hey @leilanireyes12, let's see what we can find on this! Is your error message the same one as the OP mentioned above? Can you let me know if you're trying this in a shared folder or on your account directly? Keep me posted! 

I checked, and it seems a member of our Support team has already contacted you, @"darh". If you have any other questions, you know where to find us.