Megan Dropbox Community Moderator

Hey @"Rsync", welcome to our Community! The best way to remove content safely is to first sign out of the app, then uninstall it. Once that is done, they can delete any Dropbox content off of the device. If they had enabled our computer backup feature, they might want to disable this too. As for any files that might get…

Hi @"angelob3", let's see what we can find on this! Would you mind sharing a screenshot of the error you received with me so I can see this? Do you see this error when trying to open the file using a different browser? Thank you.

Hey @"bzp85"! The Backup plan has all the features the basic plan provides. You can still connect up to three devices, and one of them can have the computer backup feature enabled. The content you want to back up does not count towards the basic plan's 2 GB of storage space.

Hey there, @"JS91" I hope you're doing well! Can you please try to perform an advanced re-install on your end and let me know of the results? Thanks!

That's amazing to hear (or read in our case) @"muneeb31"! 😎 If you need anything else, don't hesitate! Enjoy the rest of your week ahead.

Hey @"Peter HK", hope your Monday is going great! At the moment, the maximum length is indeed limited to 5 minutes. Your feedback regarding Capture has been very valuable, and I will endeavor to make sure your voice is heard. I'll forward your feedback to the appropriate areas so we can continue to improve. I hope this…

Hi @"bzp85", I'd be happy to answer this one for you! The Dropbox Backup plan is a paid subscription that provides all the space that you need for automatic cloud backups of one computer. It also includes 30 days of file version history, including Dropbox Rewind, and all the features of the Dropbox Basic plan. To learn…

Hi @"Nisha Banerjee", I hope you're doing well! Can you let me know if the folders seen in the screenshot are empty? If not, what type of content do they have there? I'd also love to know more regarding their size, since it seems a bit odd that they would occupy so much of your hard drive space. Let me know more, and we'll…

Hey @"TimDb", let's see what we can do about this! Just to double check, when you check next to your WiFi icon, you don't see a little Dropbox icon there, right? If you do see it there, would you mind hovering your mouse over it, and letting me know the syncing status and version? Keep me posted, and we'll take it from…

Hi there, @"Nikita_"! I hope you're doing well! Out of curiosity, have you tried rebooting your device first? One more thing is, if you press the [command] [delete] keyboard keys at the same time, what do you see? Let me know more. 

Hi @"SilverW", welcome to our Community! Do you try to download them both at once, or do one-by-one individually? If I were you, I'd try the latter. You might also wish to try a different browser to see if the problem persists. If you do, please send me a screenshot. Thanks!

Hey @"DB_User31", let's look into this together! Have you made sure that the email address you received this email from is the same one as the one tied to your Dropbox account? It sounds as if you might have two accounts, so we might need to check and exclude that option first. Feel free to check on your end and let me…

Hi @"C Honner", wishing you a great Wednesday ahead! Can you try follow these steps? If you have any questions, let me know. 

Hi @"aknyc"! Backup tools, such as Apple Time Machine, and syncing software (such as One Drive, Google Drive, Sugar Sync, and others), should not interact with the Dropbox folder's contents. If you want to, you can always go ahead and use them together, but we can't suggest this on our end.

Hey @"rogerky72", how are you today? Have you tried a different browser other than the one you're currently using? If I were you, I'd also try an incognito tab on your current browser. Can you give it a go, and let me know of any updates? Thanks! 

Hey there, @"themagicdust", let's see what we can find on this together. Do you try to download the content from our website or use the desktop app to sync it? In addition, do you happen to know the size of the folder you're downloading? Keep me posted, and we'll take it from there.

Hey @"ZeJ", I hope you're doing well today! Can you give me some more clarification on what you mean when you say a public folder? Let me know, and we'll take it from there.

Hey @"aknyc", let's get to it! Things remain the same on our end, in terms of how Dropbox interacts with Time Machine. The latter itself is fine, but restoring files from there could result in incorrect permissions, corrupted data, or even deleted data. If you need anything else, let me know.

Hey all, happy Friday I hope you're all doing well! I'd appreciate it if you could open a ticket number by communicating with our Support team. Once you do, feel free to send me the ticket ID you'll receive, so I can locate it on our system. If anyone has any issues while creating a ticket, let me know. Thanks!

Hi @"ccd2", welcome to our Community! How large is the content you're trying to download? Can you also send us a screenshot of the error you see on your end? Thanks a bunch!

Thanks for the info, @"moonlightbae"! Have you tried previewing them using the website? If so, can you try a different browser too? If you see the same message, feel free to take a screenshot of it, and send it over to me.

Just sent you an email, @"Candace A.4"! I'll see you there, so we can continue troubleshooting on this. Cheers!

Hey @"JennJD10", how are you today? Let's see what we can find on this, although it sounds like Goodnotes might have changed the way they interact with us. Can I ask if you're using iOS or Android? Any screenshots you want to send my way are definitely welcome. Keep me posted, and we'll take it from there.

Thanks for the clarification, @"91281" & @"Helen J.3"! Can you check to make sure you haven't disabled your File System Warnings? Please go to Preferences > Account tab and try re-enabling them by pressing the Option/Alt key.

Thanks for the updates, @"Candace A.4"! Let me know if it's okay for me to reach out to you via email, in order to have a closer look at how we can proceed next.

Hey all, happy Wednesday! Can you just confirm for me that the email address associated with your Dropbox account is the same as the email address used for your Google account?

Hi @"Kelly Mc", I hope your day is going great! Have you added the member's email directly to the folder, or have you shared a link to the content? Also, is the member able to see the updates online? Keep me posted, and we'll take it from there.

Hey there, @"91281", how are you today? Can you share with me the usage and the capacity of your drive? Keep me posted, and we'll take it from there. 

Hey @"johnblakemore", sorry to jump in here! Have you tried a different browser in order to preview your file? Can you give it a go and let me know how it goes? I'll be waiting for the results. 

Hi @"mphchamah1", how are you today? Dropbox does not offer military discounts at the moment. I hope this answers your question.