Megan Dropbox Community Moderator

Hello again @"DoW", I appreciate your patience on this! Let's try one more thing: can you try turning off and on the notification option? Just make sure that you have Passwords open on the already connected device before trying to connect the new one. If this doesn't work, let me know so I can send you an email so we can…

You should have received my email @"pablopaul"! Let's see what we can find out about this. Cheers!

Hi @"Pullen Family", thanks for your patience here! Can I ask for one more screenshot of the full page? If you navigate to the file under the "All Files" page, and you click the three dots "..." do you see the option to download the file there? Lastly, do you access the file via a shared link by any chance? 

Thank you for the ticket number reference, @"teadrinker"! I can see that your case has been sent to our Specialized agents in order for them to investigate. Hold tight, and they should reply back to you soon, letting you know more about the next steps you'd need to take. If you need anything else, don't hesitate to let me…

Hi @"Pixcel", how are you today? If you use incognito mode and try to access your account, do you still see the error there? If so, can you send me a screenshot of it so I can see it too? Let me know.

Hi @"DoW", how are you today? It might be far fetched, but have you tried a re-start on your device? If you haven't, can you give this a go? Thanks!

Hi @"Andy P.17", how are you today? Can you let me know the version of the app you're using on your end by hovering your mouse over the little Dropbox icon? In addition, have you tried restarting your device? If you notice the same thing there, can you send me a screenshot, please? Keep me posted.

Hey guys! No, it's safe to say that there are no bots here. We go through each comment and post, and I truly understand your point of view. On my end, I personally try to help as much as possible, in order for this to be looked at. However, please understand that in order to work on this with you, we'll need to continue…

Hey everyone, I hope you're doing well! Our team is aware of this, and they're actively looking into this situation. If you have any open tickets, we will follow up with you there once everything is solved. I'll make sure to also keep this thread posted. If you need anything else in the meantime, let me know.

Thanks for the screenshot @"felixelaeis"! Can you also let me know the version of the app that you have installed on your device?

Hi @"bt22", how are you today? This wouldn't work on shared links. It sounds like viewer info would do the trick for you, however in order for this to work you would need to actually invite people on the file or folder. However, you should be able to see more on the activity of the file. If you have any questions, don't…

Thank you for your speedy reply, @"teadrinker"! Would it be okay for me to reach out via email in order for us to have a look?

Hi @"pablopaul"! Thanks for all the additional information! Would it be okay for me to reach out via email in order for us to have a look? Let me know.

Hi @"teadrinker", welcome to our Community! Is your Dropbox app up to date? Also, have you made sure your command is correct? example: Clear-Content -Path 'C:\Users\yourname\Dropbox(Personal)\YourFileName.pdf' -Stream com.dropbox.ignored

Hi @"CelesteMejia", welcome to our Community! I'm here and ready to help! Can I reach out to you via email, in order for us to look into this closely? Looking forward to hearing back from you.

I'd be happy to reach out to you via email in order for us to look into this @"lex2". Would that be okay?

Hey everyone! I've contacted our Team, and it seems the best way to go about it would be through our ticketing system so we can have a more specific look into what's causing this. Both me and the team understand this is far from ideal, and we're here to help you all locate what's causing it and how to proceed next. If any…

Hi @"lex2", how are you today? It sounds possible that you upgraded a different account than the one you're using. Have you tried contacting Apple in order for them to help you locate where the charge is coming from?

Hey @"Pullen Family", how are you today? If you try to download the files through Dropbox, using these steps, do you get the same error there as well? Keep me posted. 

Hi @"RB2022", thanks for the screenshots! You should be able to locate the Backup tab if you follow the precise instructions indicated in the app on the most recent snapshot. I'd like you to look for the Dropbox icon on your desktop. It'd be right next to the WiFi icon. After that, you should be able to click there and…

That's the news I like to hear, @"DennyBeach"! If you need anything else, I'll be one post away. 😎

Hi @"Shadylettuce365", happy Monday! Have you contacted our Support team about this? Feel free to let me know your app's syncing status, along with its version. Let me know more, and we'll take it from there.

Hi @"DennyBeach", welcome to our Community! Can you try following these steps in order to remove your access to this shared folder? Keep me updated on the results!

Hi there, @"david_rand", wishing you a wonderful Monday! The best way to check your account's quota is through our website. Can you check and let me know what you see there? Sometimes, you might apply different syncing settings on the desktop app that won't show all of your files and folders locally. Thanks!

Hey @"MrTom", & @"mailmail2"! Would it be okay for me to reach out to you via email, in order for us to have a closer look into this? Keep me posted.

Thank you for reaching back to me, I hope you enjoyed your weekend! @"RB2022" Feel free to send me a screenshot, of what you see on your end in order for us to look into this. Thanks!

Hi @"RB2022", welcome to our Community! It seems you're referring to our Computer backup feature, right? You can find the steps for how to disable it in this Help Center article. If you have any other questions, don't hesitate.

Hi there, @"MrTom", how are you today? Can you send over a screenshot of the settings you've applied after clicking "Change AutoPlay Settings" in the Backups tab of the app preferences? Thank you so much!

Hey there, @"pablopaul", how are you today? That sounds interesting indeed. Does that happen with all of your online-only files? Can you check the version of the app that you have installed on your device? You can do this by hovering your mouse over the little Dropbox icon next to your WiFi. Thanks!

Hey there, @"Grafiti4u", welcome to our Community! It's most likely what Rich suggested, but in order for me to double check and also let you know more, can you send some screenshots of what you see on your end with us? Keep me posted.