Megan Dropbox Community Moderator

Hey @"bernardomm", happy Tuesday! I'm glad to hear everything is back on track. If you need anything else, just give me a shout. 

Hi @"Lmelville" & @"meharg", I am wishing you a great Tuesday! Have you taken a look at this Help Center article? It provides some basic troubleshooting steps there. Feel free to let me know if the behavior remains once you've tried that. Thanks!

Hey there, @"Elsa3", let's see what we can find on this! Since you mentioned contacting our support team, could you please send me the ticket number from your communication with them? Have you also contacted your bank to check if the payments have gone through or not? I'm looking forward to hearing back from you.

Hey @"Hakan B.", let's see what we can find on this together! Have you checked that the device facing this matches all the criteria as mentioned here? Can you also give me some more details about the device's specifics? It'd be of great help if you could send any screenshots demonstrating what you just mentioned, so I can…

Hi @"oneswiss", welcome to our Community! Can you check for the app's syncing status, and version and write back here to let me know? Let's make sure you're not using the Beta version of the app as a first step. Thank you!

Hi @"Bohdan3", I hope you're doing well! I'd be happy to look into this for you. Would it be okay for me to reach out via email, in order for us to have a closer look? Let me know.

Hi @"JGHouston", happy Monday! Trust to know that the moment we have any updates on this, we'll definitely share them with you in this thread. For now, things remain the same, while our team works on this. Thank you for your enduring patience. 

Hey @"Michael_QM", let's see what we can find together on this! Have you taken any time to look into this Help Center article? If not, can you give it a go, and let me know if the instructions found there work for you? Keep me posted on the results! 

Hi @"JohnDawson", how are you today? You should be able to find out more in regards to Computer backup in this Help Center article. If you need to disable it, follow the steps shown there and that should do the trick. Let me know if you have any other questions.

Hi @"andreasfmpro", wishing you a happy Monday! Is it possible that you have two Dropbox accounts? Have you checked that the email address you received the storage emails to, is the same one you're using for your Dropbox account? As Rich said, please be aware that if your Dropbox folder becomes over quota, all that should…

Hi @"Geney", let's see what we can find together on this! Do you generally have a lot of icons on your task bar? Did you happen to update your OS recently? Keep me posted!

Nessun problema, @"AdeleFab"! Ti ho appena inviato un'e-mail così possiamo dare un'occhiata più da vicino a questo insieme. Ci vediamo lì! --- No worries, @"AdeleFab"! I just sent you an email so we can have a closer look into this together. See you there!

Now that's some pro troubleshooting you tried there! No worries, @"liffeyd"! I just sent you an email so we can have a closer look into this together. See you there!

Hi @"iuhaq72", sorry to jump in and thank you for the screenshots! Can you check the file version history to see if you can find any past versions of this file there? While you're at it, feel free to take a look at the events page too. The Events page at www.dropbox.com/events gives you an overview of all activity in your…

Hey @"Starling", how are you today? As a first thing, can you let me know the version of the Dropbox app that you have installed on your device, along with your OS? Let me know if you see any errors when trying to open your Microsoft files, and if this happens with all file types too. Keep me posted, and we'll take it from…

Ciao @"AdeleFab"! Andrebbe bene se ti contattassi via e-mail in modo da poter approfondire ulteriormente la questione? ---- Hi @"AdeleFab"! Would it be okay for me to reach out via email, in order for us to have a closer look into this?

Hi @"Jugoslav", welcome to our Community! Do you get any specific errors when trying to access the mobile app on your phone? Let me know if you're able to log into your account on the web too. Keep me posted, and we'll take it from there.

Thanks for the screenshot @"pellegrinogrigio"! Under External Drive Backups, you can uncheck the box there. This way, you won't get prompted to backup your new hard drives each time you plug them in. Can you give it a go? As for your Autoplay settings, I can't determine how they're set up since they're not in English. You…

Thanks for replying back to me @"liffeyd"! And just to clarify, and confirm here: is the app being slow, or is it the File Explorer when you access your Dropbox folder? Have you adjusted the app's bandwidth by any chance? 

Hi @"Neil_Stanley" , sorry to jump in here! When you access your app's preferences, in the General tab, there should be an option to start Dropbox on system startup. Can you ensure that the option is checked? If that is indeed checked, then I'm afraid you'd need to do an advanced reinstall as Jay suggested, while unlinking…

Hi @"naweinbaum", I hope you're doing well! I just sent you an email, so we can investigate further on this. Reply back to me, and we'll take it from there. Cheers!

Hi @"AppoCaly" & @"yho123456"! Do you have an open ticket with our team about this maybe? If you could go ahead and create one, that'd be amazing. Feel free to let me know so I can locate it on our system. However, if you face any problems when trying to do so, let me know so I can help you out! Thank you!

Ciao @"AdeleFab" e @"giuliavargiu"! Suggerirei di seguire entrambi questi passaggi per eseguire una reinstallazione avanzata del dispositivo. Inoltre, Giulia, l'icona che hai postato sopra non sembra essere correlata a Dropbox. Forse hai altre app di terze parti sul tuo dispositivo? Tienimi aggiornato sui risultati. --- Hi…

Hi @"Sybille", welcome to our Community! Is it possible that you have two Dropbox accounts, or that you created a new one when trying to upgrade? If you use our self-serve look-up tool, which account are you able to see there? Keep me posted on what you find.

Hi @"digitalworker", sorry to jump in here! I just wanted to let you know that I managed to locate the ticket on our system and passed your comments to the agent working with you. I'll keep an eye out on both the ticket and this thread. If you need anything else, let me know.

Hi @"Mred3car", how are you today? If you were charged for Dropbox, then most likely you do have an account. Since you're posting on the forum, you should already be signed into it. You can check which account you're using by visiting this page. In addition, if you've recently been sent any emails from Dropbox, you'll be…

Hi @"mtnkate", I'd be happy to answer this for you! It seems you've enabled our Computer backup feature. This Help Center contains detailed instructions for disabling it and restoring your content. If you need anything else, let me know.

Hi @"liffeyd", how are you today? I would like you to locate your Dropbox icon next to your WiFi and hover your mouse over it. Can you check the app's version along with its syncing status and let me know? Keep me posted, and we'll take it from there.

Hi @"VineDrop", sorry to jump in here! What do you see in regards to your account's quota when accessing your plan page right here? You should be able to see more details on what's taking up space in your Dropbox. Can you check? 

Hello everyone, happy Tuesday! First of all, thank you for reporting this, I appreciate your time. If all of you can open a ticket about what you mentioned, that'd be awesome. If you're having any trouble doing so, I'm here to help you open one, just give me a shout. In any case, feel free to reply back to me with your…