Megan Dropbox Community Moderator

Hi @"Steve D", thanks for the screenshots! Is it possible that you have disabled the file system warnings for this entirely? In any case, can I send you an email, so we can have a closer look into this?

Hi @"samccarver", sorry to jump in here! Would you mind sharing a screenshot of what your desktop and menu bar look like so we can have a clear visual on our end? Thank you!

Hi @"dbs3000", thanks for the error message! I can see that you've removed your username from it. Do you see the same username throughout the error message, or does it change? If you see the same one, I suggest you perform an advanced re-install following these steps.

Hi @"Mark Siegel", I'd be happy to look into this for you! I've merged your post into this thread because it's similar to what the OP mentioned. Can you take a look at what has already been suggested previously and let me know if you have any questions? Thanks a bunch!

HI @"ajborson", sorry to jump in here! The link Jay provided is the correct one, and it should lead you to download the app to your device. Can you either try this one, or maybe the offline installer? Let me know of the results.

Hi @"bobhauert", sorry to jump in here. Can you locate your little Dropbox icon, next to your WiFi icon and follow the steps @"Jay" suggested? 

Hi @"Ianfazer", I hope you're doing well this Monday! I managed to locate your ticket in our system and passed your comments onto our support agents working on this. Your words have been quite helpful, and I will do everything I can to ensure that your voice is heard. Sorry that this wasn't the experience you had in mind,…

Hi @"ovolkov", let's see what we can find together on this! From what I understand, you're trying to change your account's email address and that change doesn't go through. Am I correct on this? If that's the case, have you maybe tried a different browser to see if the behavior there is the same? Let me know.

Hi @"Sandbox Studio", let's see what we can find on this! Can you please run the following command through your Mac's terminal app? sudo mv ~/.dropbox ~/.Trash/dropbox.old Please note that once the prompt displays, the instruction completes the requested task. If the command returns an error, or does not respond after an…

Hi @"rmc40"! Due to the way that App Store purchases are handled, I have to redirect you back to Apple in order to pursue a refund. Please follow the steps below to contact Apple regarding a refund: https://support.apple.com/kb/HT204084 If you have any other questions, let me know.

Hi @"jessifishman" & @"Trish S.2", how are you today? I'd be more than grateful if you could attach some screenshots here in your next reply. Can you search for an example file on the web and show me the results you get, versus what you see when you search for the same file on the desktop app? Thank you both for this!

Hi @"Esprit06", let's see what we can find on this! As a first step, could you try restoring your purchase from your Dropbox app on your Apple device, by following these steps? In your Dropbox app, tap Account. Tap on the gear icon at the top of your screen to access your settings. Tap on Restore purchases, which should…

Hi @"afrey25" & @"George17"! When you see the syncing messages of files being synced to the device, is there a chance that files are being added to a shared folder on your account online maybe? Also, do you have any third-party apps that use your files too? 

Hi @"lil me", I'd be more than happy to help! Do you face the same issue as the rest of the users in this thread? If so, have you tried using our self-serve look-up tool, in order to locate the Dropbox account linked to the charge? Let me know more.

Hi @"DHarrisBKS", thanks for posting today! Just to clarify: When you try opening the content using the web, are you able to preview the files? If your client tries to preview the same content after it has been downloaded on her end, does she notice the same behavior? Let me know, and we'll go from there.

Hi @"fitgurlrissa", let's see what we can find on this together! Have you tried the steps provided above by @"Nate_C"? If so, do you get any errors on your end? Let me know more, and we'll take it from there.

Hi @"emmasb", welcome to our Community! I've merged you into this thread since the OP has a similar concern to what you had. Feel free to take a look at what has been suggested so far, and let me know if you have any questions. Cheers!

Hey there, @"afrey25", I'd be happy to have a closer look into this for you! Keep in mind that the Beta version of the Dropbox app could be contributing to high CPU usage and not ease the issue. What is the current version you're using? Feel free to hover your mouse over the Dropbox icon near your WiFi, and let me know.…

Hi @"davec123", welcome to our Community! Unfortunately, this isn't possible at the moment. I would suggest that you go under our " Share an idea" section and add this there as a future feature request for other users to see and upvote. I hope this clarifies things.

Hi @"rmc40", thanks for checking back! I'm afraid that since your plan is listed as the "basic" one, then your trial has either ended, or it never went through. Feel free to add a screenshot in your next reply of what you see under your plan page.

Hi @"amalb", thank you for your screenshot! If you see no sign of the files, then is there a chance that you have another Dropbox account and that they got uploaded there? Also, @"Krisshaceracho" it seems you're referring to our computer backup feature. You can find detailed instructions on how to disable it here. If you…

Hi @"Mike B.53", let me see what we can do about this! Can you let me know your app's syncing status? Also, have you tried renaming an example file through the website to see if it's going to sync afterward? Let me know more about it.

Hi @"Jonswift", welcome to our Community! You should have no problems uploading content to your account as long as it does not violate our Terms of Service. Provided you have second thoughts, you can always put the content you mentioned in a zip folder, and put a password there. I hope this clarifies. If you need anything…

Hey there, @"rmc40", let's see what we can find together about this! Could you please look into your account's plan and get back to me with more information? Also, can you find a charge from us in your bank account if you check it? Let me know more!

Hey @"amalb", welcome to our Community! If the files were never synced to your Dropbox account online, then the chances of recovering them are very slim. If I were you, I'd look at the events page to see what's going on. Keep me posted on the results.

Hi @"AlxBzh"! I'm so glad it worked! As for this message: Dropbox's functionality on your computer will remain unchanged, and your data will remain accessible. This statement just refers to how the desktop software will behave in a future macOS release. Have a lovely weekend ahead,enjoy!

Hi @"MRC62", how is your Friday going? Can you let me know your syncing status, and version of the app? Also, have you checked on your end, to make sure that the files you're missing don't have any invalid characters? Let me know!

Thank you all for providing me with your ticket numbers! I'll definitely keep an eye open on these cases, and we'll continue working on this there. Keep me posted. 

Hi @"bibotheghost", how are you today? Does this happen with all of your Excel files, or just a particular one? If "Show Changes" is greyed out in the Excel menu bar, then it's possible that the document has been locked from having changes made. However, since this looks like a Microsoft question or issue, the best thing…

Hi @"codymcmanus" & @"felixelaeis" & @"Chaitanya"! Thank you all for posting here! I just sent you individual emails, in order for us to look into this! Reply back to me and we'll take it from there.