Megan Dropbox Community Moderator

Hi @"rootsandculture", happy Monday! Have you tried adjusting the app's bandwidth as shown here? Also, how long has this been going on? Keep me posted, and we'll take it from there.

Hi @"photogirl007", let's see what we can find on this! As a first step, please let me know the syncing status and version of your app. Any screenshots of what you see when you use the app to search for some example file names, would be more than welcome. Thanks a lot! 

Hi @"David6162", let's see what we can find on this! What version of the app and the OS do you have installed on your device? Also, feel free to send me some screenshots, so I can have visual on my end about this too. Keep me posted. Thanks! 

Hi @"tammyhowell", happy Monday! Just wanted to check in with you on this, and see if you still face the same behavior. Let me know, and we'll take it from there. 

Hi @"kzarecki", how are you today? Would it be okay for me to reach out via email, in order for us to look into this more closely? Let me know. 

Interesting, @"Mark B"! Would it be okay for me to send out an email to you, so we can have a closer look into this? 

Hi @"Mark B", how are you today? Does this happen with all of your files within your Dropbox folder, or just specific ones? If you notice this behavior on Excel files only, let me know. Thanks! 

Hey @"katrisone", welcome to our Community! For security issues I wasn't able to access your link. Could you attach a screenshot of the error you receive on your next reply? Keep me posted, and we'll take it from there. 

Thank you for sending over your ticket number, @"cleberdecampos"! I was able to locate it in our system, and I can see that you're working with Corey in order to resolve this. Trust to know that I passed your comments too, and he'll get back to you as soon as possible, in order to see what you can find on this and how…

Hey @"Ari14", how are you today? Can you send me a screenshot of the small brown box icon you see on your end, so we can have visual too? Keep me posted.

Hi @"OV11"! Just sent you an email. Reply back, and we'll take it from there. Cheers! 

Hey everyone, happy Tuesday! It would be helpful for you to check in with our Support team, in order to create a ticket about that. For anyone that can't do that, feel free to let me know, so I can help on my end. Once you do, you can attach the ticket numbers in this thread, so I can locate them on our system. Thanks a…

No problem at all, @"GZ5"! And be certain that I'll update this thread if and when we have any news about this. 😊 If you need anything else, give me a shout. 

Hi @"pdx_user", thanks for posting here! When do you receive the message in regards to your quota? Is it via an email or maybe notification? Just checking to make sure you don't have two Dropbox accounts. Let me know and we'll take it from there.

Hey @"kostaka", how's your Monday so far? Do you still face this or did you manage to upgrade to the Family plan? Let me know, and we'll take it from there. 

Hi @"OV11", happy Monday! Would you mind if I send you an email, in order for us to have a closer look into this? Thanks a bunch! 

Hey @"mr_mke", welcome to our Community! Have you tried out these steps, in order to perform an advanced re-install on your end? Give it a go, and keep me posted. 

Hi @"Gigahertz", welcome to our Community! You should be able to see more, in regards to your account's space when clicking here. As for the red dot on the Dropbox icon have you tried the troubleshooting steps mentioned in this thread? Have you made sure this isn't a notification? Let me know! 

Hi @"bmisrasi", I'd be happy to help with that! Would you be able to send me a screenshot of the Xs you see on the files? Keep in mind that I've merged your question under this thread, which describes what you are also facing. Feel free to take a look at what has been suggested, and let me know more.

Hi @"cleberdecampos", let's see what we can find on this! You mentioned that you've contacted our support team in regards to this. Would you mind sharing the ticket number with me, so I can locate it on our system? Let me know!

Hey @"GZ5", happy Monday! Your feedback regarding our mobile app and camera uploads has been very valuable and I will endeavor to make sure your voice is heard. It seems that the interface and how this works has been recently altered. I will pass on your comments to the relevant departments since we value your needs on how…

Hey @"FLG", thanks for posting! No data loss. Keep in mind that if your account is ever downgraded, Dropbox will not delete any of your files. If your Dropbox folder becomes over quota all that should happen is that syncing stops, until you're back on track and have enough space on the account. If you have any questions,…

Hey @"Davidsonkd", I hope you're doing well! I merged your question under this post, because the OP had a similar question. Take a look as to what has been suggested, and let me know if you need anything. Thanks a lot. Have a great weekend! 

Hey @"sstm", welcome to our Community! Can you share with me the app's syncing status at the moment? Also, when did that start happening on your end? Also, @"Lyle M.", it seems you're using the Beta version of our app, which could be contributing to this type of behavior. Can you go into your account settings on the…

Hi @"KickingupDust"! Have you checked the files and folders for any invalid file names, that could be preventing them from syncing? If I were you, I'd also check the selective sync settings of the app, to see what you can find there. 

Hi @"Frustrated customer", how are you today? Please be aware that Dropbox will not delete any of your files if you're over-quota. If your Dropbox folder becomes over quota, all that should happen is that syncing stops. As Mark pointed out, if you keep the account active (and by that I mean simply accessing the account)…

Hey @"mimiV", welcome to our Community! What is the app's syncing status and version as we speak? Also, feel free to send away any screenshots you might have demonstrating the issue. That'll be helpful for us to have a visual too. Let me know more.

Hey there, @"KickingupDust", happy Wednesday! What is the app's syncing status as we speak? Is it still syncing content, or is it up to date? Keep me posted, and we'll take it from there.

Awesome job there, @"yho123456"! Thank you for taking the time to mention it here, and also for helping out the team with this! 😊 Also, @"mtesta", please bear with us. I know this isn't ideal, but our team is working hard in order to get this resolved. I'll definitely make sure to update you when I hear back from them. If…

Just sent you an email, @"Bohdan3"! Cheers!