Megan Dropbox Community Moderator

Hi @"kukuj", I'd be happy to answer this one for you! Can you access your plan page right here, and let me know what is the name of the plan you see there? Now, you can either access what used to be your Business plan and upgrade the account, or you can move files from one account to the other by following these steps. If…

Thanks for all the info, @"Chetter0404"! If you use a different browser or incognito mode on your current one to access Backup, are you able to achieve that? 

Hey guys, happy Wednesday! Feel free to share with me your ticket numbers, so I can locate them on our system, and pass my comments while making sure your issue is being worked on. Reminder that you can open a ticket by contacting our support team. If anyone has any trouble, let me know and I'd be happy to help! 

Hi @"ben476", welcome to our Community! Can you share with me the app version that you have installed to the device? You can find that by hovering your mouse over the little Dropbox icon, next to your WiFi icon. Also, what do you see on your end? Any screenshots are welcome, so we can have a visual on this. Thanks!

Hey @"Chetter0404", how are you today? I'm happy you managed to resolve your storage issue by deleting the file you initially mentioned. As for the Error (500) did you get it when following these steps? Let me know, and we'll take it from there. 

Hi @"Kerry12", I hope you're doing well! What is the version of the OS and the Dropbox app installed on the device? Can you send me a screenshot of the message you see on your end, when trying to preview and open the files, so I can have visual? Keep me posted! 

Hi @"paquayC", how are you today? Can you let me know what you see on your end when right clicking on a file or folder inside your Dropbox folder? Also, what is the version of the Dropbox app that you have installed to your device? If you hover your mouse over the little Dropbox icon next to your WiFi, that should give you…

Hey all, I hope you're doing well! Can you clarify the version of the OS that you have installed, along with the version of the Dropbox app, please? Keep me posted, and we'll take it from there. 

Hey all, I hope you're doing well! It seems that we had a momentary issue in regards to our shared links. Thankfully our engineers managed to tackle it and resolve it as soon as possible. Apologies for any disruption on your workflow. If you also check the status page, you'll see that everything seems to be back to normal…

Hi @"allenng", happy to see that your troubleshooting managed to resolve this! Also, @"mduck314", can I ask the version of the OS and Dropbox app that you have installed to your device? Feel free to also send me a screenshot of the error message you see on your end when trying to preview the files. Thanks a bunch! 

Hi @"Sheila M.8", sorry to jump in here! Can you send us a screenshot of the icon you click on your end when trying to access the app's settings, please? That'll help us get a clear visual of what is happening on your end. Is this the one you're clicking on your end?

Hey there, @"MissPaulette" & @"CeeViewer", I hope you're doing well! Great job on the initial troubleshooting, it was on point, I can't lie. What version of the Dropbox app do you have installed on the devices that face this? One more thing you can try to do is disable Dropbox as a location within the Files app, and then…

Hey there, @"phillsar86", I'd be happy to explain! This probably happened due to the end of our support for free teams. You can read more about that here. Basically, in order for you to be able to pair two Dropbox accounts, you would need a personal account (Basic, Plus, Professional) and then a paid Business plan. I hope…

Hey @"ckrollins", happy Friday! If I were you, I'd try clearing my browser's cache, then try again one more time. Can you give this one a go? 

Hi @"Undrbgt", I'd be happy to respond to that! Do you use the desktop app, when you upload content to your Dropbox account? If so, then keep in mind that since the app uses a local copy of your content, it'd make sense for the files and folders to take up space on the device. Also, can you clarify if you're referring to…

Hi @"cycling_gal", I'd be happy to answer this one for you! If you don't want the files added to your Dropbox account, you can ask your friend to send you a File Request or you can use a File Transfer on your end. In both cases, you can send the files directly to them so they can download and keep on their account. If you…

Hey @"Tam122", how are you today? Would it be okay for me to send you an email, in order for us to have a closer look into this?

Hey @"DanielSandetti", how are you today? I just sent you an email and I'd be happy to see you there. Reply back to me as soon as possible. Cheers! 

Hi @"8923252", let's see what we can find together on this! Have you taken a look into this Help Center article that troubleshoots 2FA issues? Also, have you made sure the phone number you're using there is the same one you used when you enabled the feature? Let me know!

Glad to hear that (or read in our case) @"kgaiser"! If you need anything else, I'll be one post away! Cheers. 😊

Hi @"David6162", I see. Would it then be okay for me to send you an email, in order for us to have a closer look into this? 

Hi @"martinsjus", let's see what we can find on this! I moved your post here, where another user asked a similar question. Have a look at what I mention and let me know if you have any other questions. Thanks!

Hey @"Coastal_Living", thanks for posting here! It seems you're referring to the end of support for free teams. If your account is full, then you'd need additional space in order to continue syncing. However, you should still have access to your content. As for pairing two Dropbox accounts, one would need to be a personal…

HI @"EleonoraGruppoItalia", thanks for posting here! While this isn't directly possible to happen when using Dropbox, what you can do as a workaround is this: You can create shared links for the content you need to share. When you do then use some third-party app that will then create the QR code from said link. If anyone…

Hey guys, thank you for posting here! Your comments on this feature have been quite helpful, and I will do everything I can to ensure that your voice is heard. I will pass on your comments to the relevant departments so that we can further improve our product. Keep in mind that this change happened in order for Dropbox to…

Hello everyone, I hope you're doing well! You can keep an eye out on all the official domains that Dropbox will use to contact you from, by clicking here. The best thing for you to do would be to reach out to our Support team, in order for them to be able to assist, along with all the account-specific info they'd need from…

Hi @"kgaiser", I'd be happy to help with this! It looks like you're referring to the Open function from the website. Can you check out this article for some additional info? Give me another nudge if you have any other questions, cheers!

Hey @"sirj77", welcome to our Community! I just sent you an email, in order for us to have a closer look into this. Reply back, and we'll take it from there. Cheers! 

Hi @"MikeHorn", how are you today? Can you see the updated version of files online on the web? Also, what is the app's syncing status? Keep me posted, and we'll take it from there. 

Hi @"TomPr", let's see what we can do about this! Have you tried out an advanced re-install as shown here? Feel free to give it a go, and let me know how it goes. Thanks a bunch!