Megan Dropbox Community Moderator

Hey all, happy Wednesday! Would it be okay for me to reach out via email, in order to investigate this more closely? Keep me posted. 

Hi all, I hope you're having a smooth Wednesday so far! It seems that what you're experiencing might be related to these updates that took place lately. These changes would affect the compatibility, and hence possibly cause these issues. I hope that shines some light. 

Hi @"JenTo", happy Wednesday. How are you today? Have you responded back on said ticket number, to let our Team know that the problem remains for you? I'd be happy to locate your ticket number if you wish to share it with me too. Thanks a bunch! 

Hi @"BrigmaN"! I just sent you an email, I'll see you there. Cheers! 

Hi @"Pbpb", thanks for writing back. I'm not entirely sure I understood the first question about sharing storage. Can you give me a different explanation please, so I can grasp the idea of it? As for the second question, you mentioned Google drive, which isn't the same with Dropbox. Did you try previewing the files on…

Happy to help in any way possible @"rajeshm". Due to the size of the folder it's possible that it'd either download as a zip, or that it'd be too large indeed. They could try adding it to their Dropbox account, which would automatically save the file and then sync to their app. However, they'd need enough space to do that.…

Hi @"BrigmaN", thanks for posting here today! I can't promise that this is possible, but I'd be happy to see what we can do about that. Would you mind if I reach out to you via email, in order for us to have a closer look into this? Keep me posted, Dmytro! 

Hi @"Pbpb", I'd be happy to answer this one for you! Once you backup and upload your content to Dropbox, you're safe to delete them off of your photos gallery on your phone. The files will remain safe with us, and you can make up space for new pictures on your phone's storage. I hope that clarifies, let me know if you have…

Hi @"1537954", I am glad to see that this has been resolved. As for your comments, in regards to our Support team, I will pass on your comments to the relevant departments so that we can further improve our support service so that if you have to get in touch with Dropbox Support again it will hopefully be a much better…

Hi @"rajeshm", I am also doing well, thanks for asking! While it could be related to the size limit for downloading via the website, would you possibly be able to send a screenshot over, of what they see when they mentioned the file is half the size? Is it possible that the file is zipped, and they need to unzip it? 

Hey guys, thank you all for sending me your ticket numbers! I've located all of them, and passed your comments to the agents working on your case. I appreciate your patience, while our Team is looking into this. If you have any other questions, I am always one post away. 

Hey @"Alexesg", let's see what we can find on this! I believe you must be referring to our Computer backup, right? Here are the steps if you want to disable it, and move your content back. If you have more questions, let me know. 

Hi @"rajeshm", I hope you're doing well! They should be able to download the content even with an individual account as long as they have enough space. Are you sharing the file using a shared link? Also, do they get any errors on their end, or the file size is smaller when downloaded? 

Thanks for clarifying, @"bssmusic". Even though you didn't mention the plan of the account, am I to assume that you have two individual accounts? If your father is the owner of a shared folder, the only one able to change and pass ownership to you, would be him, from his account. Provided you have some trouble when trying…

Hi @"HCockburn"! Can you send me a screenshot of the error message you see when trying to create a PDF file? 

Hi @"rajeshm", welcome to our Community! Were they trying to download the file on their device, or save it on their Dropbox account? Keep in mind, that in order for the latter one to work out, they'd need to have enough space on their Dropbox account. It'd also be helpful to know more in regards to the error they receive…

Thank you for the ticket number, @"mastamack"! I can see that the agent that worked on your case, asked for a screenshot in order to continue troubleshooting. However the ticket seems to have been closed due to inactivity because you didn't respond back. Can you try submitting a new one? Thanks! 

Hi everyone, I hope you're all doing well! As @"JenTo" correctly mentioned, we will update this (and any other related threads) once we hear back from our Team about the issue. Trust to know we won't leave you hanging! In the meantime, feel free to share your ticket number here, so I can locate it on our system. If you…

Hi @"1537954", thanks for all the updates. You mentioned you're working with our Support agents on this, am I right? Can you send me the ticket number reference, so I can look into it? 

Thanks for all the added info, @"tgauerke"! What's the size of the files you're syncing and that we're talking about? Are they smaller files, or larger ones? One more thing: is your connection wireless, or do you use a cable? 

Hey @"Ashmann"! If you visit this Help Center article: https://help.dropbox.com/accounts-billing/settings-sign-in/sign-in-out you'll find out more as to how you can sign in and out of our app, and the website. Let me know if you have any other questions. 

Hey @"designhive1", sorry to jump in here! At the moment we don't have a specific timeframe, however I can reassure you that our team is actively working on fully supporting macOS 12.3 (Monterey) and higher in the future. If you need anything else, let me know.

Hi @"aoissa18", let's see what we can do about that! Actually, @"Rich" is right on what he mentioned above, about backing your content just in case. It's indeed a better idea to create a separate Business team. If your admin doesn't want to pass admin rights to anyone else, I'm afraid there's nothing you can do. Same goes…

Hi @"Iainmcc", interesting. Would you mind sharing a screenshot with me, so I can have a visual of what you also see on your end? 

Hi @"Iainmcc", sorry to jump in here! It sounds as if you're using the Beta version of our app. Can you access your account's settings on the Dropbox website and turn Early releases off? After that, please re-install one of the stable builds of the Dropbox application. Let me know how that goes. 

Hey @"bssmusic", welcome to our Community! Can you clarify if you're talking about shared folders, and specifically the owner of the folder, or if you're part of the team and you want to change the team's admin? Can you also check if you're using an individual plan, or a Business one? Let me know more, and we'll take it…

Hey @"tgauerke", thanks for posting today! Can you let me know your app's syncing status, along with the version that you're using? Do you also happen to have an idea, as to how many files your Dropbox account has? Is it possible that it's more than 300K, since that could decline the app's performance? Keep me posted, and…

Hi @"josephfinneran", thanks for taking the time to post in our Community! First of all, I'm glad you managed to get to the bottom of this, and figure out the appropriate settings for your team, in order to find what fits best for you! This was indeed the particular settings, and situation that must have caused this. We…

Hi @"jp22", welcome to our Community! Do you get any specific errors when you try to start-up the desktop app? Can you give me some additional info as to what happens there? Keep me posted! 

Hey @"launchscotland", thanks for posting today! Do you notice the same behavior when changing the files beforehand to be stored locally? What happens if you do that before trying to open them through Adobe? Let me know!