Megan Dropbox Community Moderator

Hey @"brains", thanks for the response! Can you have a look into this thread, and let me know if you have any questions? 

Hi @"pqh"! Family members with admin privileges can invite other members to the Family plan. They should be able to do so. Let me know if you have any other questions.

Hey @"asakul", I'm also doing well, thanks for asking! To have your Desktop, Documents, Downloads folders backed up to Dropbox without using our Computer backup feature all you would need to do would be to manually copy, and paste everything. Keep in mind, that the files wouldn't update automatically though, you'd need to…

Hi @"JLcrypto", how are you today? It sounds as if you enabled our Computer backup option on your end, right? When you say you deleted the folder locally: are you referring to the "My Mac" folder? If I were you, I'd reinstall the app, in order to disable the feature. Then, you can then check in your deleted files page, to…

Hi @"asakul", how are you today? In order to re-connect your desktop, can you try accessing the app's Preferences, then Backup tab, and check there if you're able to enable it? As for the second issue you mentioned, did you try contacting our Support team about this by any chance? I also want to reply to your backup…

Hi @"weiskott", can you also try the following? Click on the Apple logo located at the top-left of the screen. Click on System Preferences. Click on Extensions. Click on Finder Extensions. Only leave Dropbox Finder Integration ticked. Once this is completed suggest to close the window. Click one more time on the Apple logo…

Hi @"Eran116", how are you today? How are you sharing the file? Do you use a shared link? If so, I'd suggest you try an incognito tab on your browser, paste the link there and check to see if you also have the option to download. Let me know more.

Thanks for checking, @"jbales"! If the culprit was indeed related to Microsoft and how it handles files, I have a suggestion to make: You can try pausing the app when you're working on a Word file, and open it back up when you finish working on it. 

Hi all! I hope you're doing well! It is indeed not possible to share files from the backup folder any more. That happened, in order to ensure the security of your files, as a lot of people have very personal files saved there. I do understand your frustration and I will definitely pass your comments along to our team. Now,…

Hi @"DD2022", how are you today? Did you remove the app off of the device, or did you also delete your Dropbox account? When you visit our website online, are you able to locate the folders there? 

Hi @"Russ5", sure! I sent out an email, to your Community-linked email address, and I'll be happy to see you there. Enjoy! 

Great troubleshooting on your end, @"Dimples"! Yes, this sounds highly plausible indeed. Let me know what you notice when you try to recreate it. Cheers! 

Hi @"hillmw6612", thanks for posting here! It's not entirely clear to me, if you wish for the computer path to change, or the website path itself. Can you clarify? Do you use a shared folder, or a shared link on your end? If you also want to walk me through the process you follow, and what you wish to achieve, I'd…

Hi @"sundukovitya", thanks for posting here! Would it be okay for me to reach out via email, in order for us to have a closer look into this? Keep me posted, and we'll take it from there. 

Can you try uninstalling the app, and then re-installing to see if the results in regards to the syncing status remain the same, @"Dimples"? 

Hi @"Philippe B", welcome to our Community! Do you have a Mac or a Windows device? Can you also let me know the version of the app that you have installed there? You can find that by hovering your mouse over the little Dropbox icon, next to the WiFi. Let me know more! 

Hi @"GuZ"! Can you let me know the version of the app that you have installed on your end? Also, feel free to send me a screenshot of the visual you see in your Dropbox folder. Thanks! 

Hey @"Russ5", thanks for the screenshot! Can I send you an email in order for us to have a closer look into this? Let me know! 

Hi @"Dimples", when you sent us the screenshot, it showed the file name "Applications" there. Can you please try this precise file name? Thanks for the screenshot @"jbales"! Are these files added in your Dropbox folder, or online? Have you tried the troubleshooting steps shown through this thread? 

Hi @"GuZ", welcome to our Community! Have you tried the steps mentioned throughout this thread? Also, @"weiskott", do you still face the same behavior on your end? 

Hi @"Blackie1", how are you today? You mentioned you've contacted our Support team about this, right? If so, can you provide me with a ticket number, in order for me to locate it on our system? Let me know! 

Hi @"Russ5", sorry to jump in here! When you try to post an answer, here in our Community you should be able to have a camera like icon. If you press on it, you should attach your screenshots. Let me know how this one goes.

Hi @"TomBoo", I hope you're doing well! Awesome! I just located the ticket and passed my comments there. Hold tight, and an agent will be with you shortly. Thank you!

Hey @"boj_man", happy Monday! I just sent you an email, in order for us to have a closer look into this. Reply back as soon as possible, and we'll take it from there. Cheers! 

Thank you all for the updates, and for trying! I'm happy to see everything is working as they should. Have a lovely weekend ahead, enjoy! 

Hi @"Dimples". You can always use our searchbar on the web to search for the file in question. Want to give it a go? 

Hi @"asakul", sorry to jump in here! Can you also try signing out of the app, then back in again to see if that's going to give any different results? 

Hey @"Dimples", how are you today? Can you find the file online? If so, can you also check to make sure there's no space at the beginning or end of the file name, please? Provided this is the case, you should be able to rename it. 

Hey guys, thanks for the amazing troubleshooting! Have you also tried an advanced re-install on your end? If not, can you give it a go and update me on this? 

Hi @"HarryArthur1", happy Wednesday! I'm so happy to hear that! I'm going to be sharing the great feedback with the rest of our Team, for sure. Stay awesome, and give us a shout if you need anything.