Megan Dropbox Community Moderator

Hope you're doing well, @"MCSquared22". Could you try restoring your purchase from your Dropbox app on your Apple device, by following these steps? In your Dropbox app, tap Account. Tap on the gear icon at the top of your screen to access your settings. Tap on Restore purchases, which should activate your last upgrade.

Hey everyone, happy Wednesday! If any of you have a paid plan, can you try contacting our Support team about this, and opening a ticket? Once you do, you can reply back here, so I can locate the ticket on our system. If you have any problems or issues when trying to create a ticket, please let me know and I'll be happy to…

Hm, can you send me a screenshot of what you see in your Dropbox folder, please @"cfrivera1"? That'll help me have a visual too. Just make sure none of your personal info is shown. 

Thanks for the info @"NS2022"! Hm, the team folder might be the culprit there. However, could you please attach the screenshot on your next reply here in the Community? I couldn't access the link for security reasons. Thanks! 

Hi @"NS2022", welcome to our Community! Can you please send me a screenshot of the error you get on your end? What is the size of the file you're trying to attach? Also, feel free to let me know the platform you're using on your end. Keep me posted, and we'll take it from there. 

Hi @"MCSquared22", let me help! Have you followed the steps my colleague, Jay provided above on this same thread, in order to locate where the charge is coming from? Is it possible that you have two Dropbox accounts? Let me know!

Hi @"dukeeastwood", thanks for the info! If you right click, copy the content, then go to the path you want right click and paste it do you notice the same behavior? 

Hi everyone, I hope you're doing well! Keep in mind that our Dropbox Backup product is designed to protect the content of your device. As a result we prevent sharing so you don’t accidentally give access to your sensitive content. Backup is not designed for collaboration, unfortunately. If you need to share content, you…

Hey @"tess e", thanks for the speedy response. Do you see any errors when trying to click on the link I mentioned above? Where exactly do you face the problem? 

Hi @"the1f", i hope you're doing well! I just sent you an email, in order to see what we can do, if any. Reply back to me, and I'll see you there. Cheers! 

Hey @"dukeeastwood", thanks for the screenshot. The green check-marks are indeed our icons, indicating that the app is syncing those files as you said. However if you right click on a file, and choose to copy it, then paste it on a path that Dropbox isn't syncing there, you shouldn't be seeing the icons next to these…

Hi @"doobit", how are you today? Do you get the same error as the OP posted on this thread? Feel free to send me a screenshot! Also, is your Safari up to date? Keep me posted! 

Hi @"lujop", happy Monday! In order for you to be able to remove the Computer backup folder, you'd need to first follow these steps in order to disable it. You might need to re-install the app too. Do you have access to the device while we speak? Let me know more!

Hi @"rhinotpm", thanks for the info! Your feedback regarding this since has been very valuable and I will endeavor to make sure your voice is heard. It seems this is happening, when your account's quota increases dramatically. I will pass on your comments to the relevant departments so that we can further improve. If you…

Hey @"AdminDirectitude", thank you for reaching back to me, I hope you enjoyed your weekend! Can you right click on an example file, and choose for it to be available offline? Once you do, try to insert it on a Microsoft file, and let me know if that's possible. 

Hi @"Diederick1", let's see what we can find on this! Can you send me a screenshot of the message you see on your end, please? Have you removed the S-mode following Microsoft's info found online? Let me know more! 

Hey @"tess e", I'd be happy to help! Can you let me know if you have a problem locating some of your files, or if you are having an issue when trying to disable the Computer backup feature? It'll help me assist you with the appropriate next steps. Thank you!

Hello guys, happy Monday! I'd like to know a bit more about your workflow here, please. How do you open your files? Do you use the Dropbox app, the Files app or maybe opening them directly in Illustrator? Let me know the steps that you take when you save content too. That can be really helpful, and it'll shine some light…

Hi there, @"dukeeastwood", how are you today? Is it possible that you've accidentally enabled our Computer backup feature? Can you also send me a screenshot of the icon you see next to your files when you copy them on your desktop? Looking forward to your reply!

Hey everyone, happy Monday! First of all, @"cfrivera1", it looks like you're using the beta version of the app on your end, which could be causing this. Can you access your account settings on the Dropbox website and turn Early releases off? Then all you have to do is to reinstall the app anew. Rich it should indeed be…

Hey there, @"MYDA", I'd be happy to help with that! Have you tried restoring the content from a totally different browser? If I were you, I'd also try an incognito tab on your current browser too. Can you give this one a go, and update me on the results? Thanks! 

Hi @"AmyKC", how are you this Monday? Have you tried sharing the folder using a different browser? If I were you, I'd also try an incognito mode on my current browser. Can you give this a go, and let me know of the results? Thanks!

Hey @"rhinotpm", happy Friday! Is the email you received this message, the same one you use for your Plus plan? Let me know! 

Hey everyone, Happy Friday! In order for the team to be able to look into this and investigate, I'm going to need from you to contact them directly. You should be able to do so by visiting this page here. If any of you face any issues, let me know so I can chime in and help. Once you have your ticket numbers, reply back to…

Hey @"AdminDirectitude", happy Friday! Can you let me know the state of the files you're inserting to your Office documents? Are they synced locally, or online-only? Let me know the icons you see next to these files, in your Dropbox folder. Keep me posted. 

Great job on the update and tips you're sharing @"hemzet"! Thank you so much! 😊

Hey @"will-1000", sorry to jump in here and thanks for the ticket number! I passed your comments to our Support agent assisting you with this. It'd be the best case scenario to reply back there, with any additional info you'll notice. That way they can troubleshoot immediately if there's a need. Of course, you can also…

Hey @"BA1977"! One more thing, please. I'd love for you to send us 2 more screenshots, please. They'll be a tremendous help so we can proceed further. One would be of what they see when they hover their mouse over the little Dropbox icon, next to their WiFi. And one more, of what they see when they right click on a synced…

Hi @"aisb", welcome to our Community! Can you let me know when this behavior started happening? Also, what's the version of the app that you have installed on your iPad? Keep me posted, and we'll take it from there. 

Hi @"EC1985", welcome to our Community! I've merged you under this thread, where the OP posted a similar question to yours. Want to have a look as to what has already been suggested before, and let me know if you have any questions? If I were you, I'd also take a look into this Help Center article. I'll be waiting for your…