Megan Dropbox Community Moderator

Hi @"Varshar", how are you today? Just to make sure we're on the same page, can you confirm that these are the steps you're following on your end? Have you possibly tried removing the link, and creating it from scratch? Keep me posted on the results.

Hi @"alanpmuscat", happy Friday! Do you have any antivirus, firewall, security program, proxy or VPN blocking the Dropbox desktop client by any chance? Can you try whitelisting Dropbox as shown here? Also, please temporarily disable any antiviruses to continue troubleshooting. You can also have a look to our Help Center…

Hi @"Diego Baragiola", how are you today? Can you let me know the exact steps you follow when this happens? Does that happen automatically, or do you see an option to change the file type? 

Hi @"Marcellon", welcome to our Community! Can you clarify a bit more as to the settings and items you unchecked during this process? Which feature are you referring to? Provided you're talking about Smart sync, you would need to follow these steps in order for your content to be online only. Let me know more. 

Hi @"smoore90", how are you today? Have you by any chance tried fixing the permissions of the files on your devices, following these steps? Also, @"lennartl" can you let me know if the files you're working with are available locally on the computer when this happens? If they are, do you notice this behavior. Keep me…

Hi @"koolson"! Exactly what @"Mark" mentioned. If you choose not to sign into your account for a year or so, it will then be deactivated. If you have any questions, let me know!

Hi @"le_avion" & @"alanpmuscat", thanks for posting here! Could you confirm with me the version of the app you're using on your end? Also, how long has it been in a "connecting" state? Keep me posted, and we'll take it from there. 

Hi @"Sockboy50 ", let's jump straight into this! How exactly do you upload files to Dropbox using this app? Can you walk me through this process? Any screenshots of the error message you get is welcome. Keep me posted! 

Hi @"Kumar99", let's look into this! I just sent you an email, in order for us to have a closer look into this. I'll see you there. Thanks a bunch!

Hi @"owc admin", how are you today? I'd be more than happy to reach out via email, in order for us to look into this closer. Would that be okay? Let me know. 

Hi @"oliver31", welcome to our Community! I'd be happy to explain. Essentially when someone shares the folder with you, they allow you to add it to your account so you can work together. The folder takes up space on the sender's, and the recipient's end. You would therefore need enough space for the folder to be added to…

Hi @"skifanatech", thanks for posting here today! Have you tried contacting our Support about this? If so, what is the ticket number reference that you have? Keep me posted! 

Hi @"amyonline15", thank you for your ticket number! I managed to locate it on our system, and it seems that Anton has taken over. Were you able to see the agent's reply on your end, and follow the steps? 

Thanks for the speedy reply, @"jmerk1"! You can't share content, because the backup feature is enabled. Due to security reasons, that isn't currently possible. Have you followed the Help Center steps I provided above as to how you can disable it? 

Hi @"Daryl1", how are you today? Can you also try requesting a new password reset email, using a different browser than the one you're currently using? Thanks a bunch! 

Hi @"jmerk1", welcome to our Community! In regards to the context menu, have you tried rebooting your device at all? Also what do you see when you right click on a file, or folder in Dropbox? Feel free to send me screenshots, so I can have visual on this. As for the Backup, you can see how to disable it, following these…

Hi @"Brandon Squire", happy Friday! Would it be okay for me to reach out via email, in order for us to have a closer look into this? Thanks!

Hello all, happy Friday! I just reached out to you via email, and I'll be happy to see you there. Cheers! 

Hi @"Andrew_Forge", happy Friday! Feel free to send me your ticket number reference, so I can locate it on our system. Thanks!

Hi @"Larry Placido"! Your desktop might be having enough space, it's your Dropbox account that doesn't have the space to sync the changes. 

Hi @"koolson", sorry to jump in here! You can access the account you're not using, and delete it. That would essentially free up the email and you should be able to add it to your main Dropbox account. If you have any questions, let me know.

Hi @"Larry Placido", let's look right into this! Did you try to access the content using the website, or the app on your laptop? It sounds like the content you added, while using your desktop device didn't sync. There are a few reasons this might have happened: you didn't have enough space to the account, you closed the…

Hi @"brownebox", let's get right into this! The first thing we need to identify is that there's a web version of Dropbox and of course, there's also the app. It sounds like you're using both of them. Now, you mentioned you upload files from your Desktop to Dropbox. Do you do that using the web? The icon you see on your…

Hi @"jkarp1010", how are you today? It depends how you're choosing to share them. Do you use shared links, or shared folders? In any case, the pictures should first be uploaded to your Dropbox account, therefore count against your Dropbox storage, not your email storage. If you have any questions, let me know.

Hi @"kida", let's look right into this! Have you tried rebooting the device at all? Also, what is the version of the Dropbox app you're using on your end? Let me know!

Hey everyone, I hope you're doing well! First of all, let me apologize for any inconvenience this might have caused. We definitely appreciate your patience. It's important to also note, that we're still working actively for Monterey full support on our end. You can see more about this here. Therefore, nothing is set yet…

Hi @"Bluebicycle", how are you today? Can you share a bit more as to what you'd like to achieve here, so I can help as much as possible? It's important to note, that if you're on a Business team, all the members have their own content too. Which means that they would need access to those on the desktop app as well. Are you…

Hi @"besser26", sorry to jump in here! It seems there might have been a momentary hiccup or slow update to what the syncing status is, and what the app shows. A restart should do the trick, but if you notice the same behavior in the future, let me know. 

Hi @"Farion", sorry to hear about that! You mentioned you contacted our Support team, right? Do you have a ticket number that I can check on my end? Let me know!

Hi @"rishab27", did you buy your device new or pre-owned?