Megan Dropbox Community Moderator

Hi @"jmoney3", I hope you're doing well! Can you follow Jay's steps, as mentioned above in order for you to contact our Support team about this? Keep me posted with the ticket number once you do. Thanks!

Hi @"tanosaur", how are you today? Are you referring to public folders by any chance? How precisely does your client use the dl.dropboxusercontent direct download for their links? Let me know more. 

Hi @"debattwg", how are you today? When you click on Hannah's article, do you have the option to try out the new experience? 

Hi @"sharmila pun", thanks for clarifying. It seems they might have moved, or even deleted the content in their Dropbox account. Can you double check with the end user, and let me know? 

Hi @"Kumar99", great job! Feel free to send me your ticket number reference, so I can locate it on our system. Thanks!

Hi @"thuth"! I just sent you an email, and I'll be happy to see you there. Cheers!

Hi @"NawafQ8", let's look into this. Did you try opening a support ticket you mean? If so, can you reply back and let me know your ticket number reference, so I can locate it on our system? Thanks!

Thanks for the speedy reply, @"lindamarea"! Keep in mind that each account's support depends on the plan you have. As for the previewing issue, does this affect all of your files, or some of them? 

Hi @"Dannemannet", happy Friday! Thank you for the ticket number reference. It seems your case has been escalated and is now in the hands of one of our Specialists. The best thing you can do at the moment, is reply back with any info you might need to add so they can have the full idea, and continue troubleshooting with…

Hey @"HealingRayne", happy Friday! Would it be okay for me to reach out via email, in order for us to have a closer look into this? Let me know!

Thanks for the screenshot, @"lindamarea"! Have you by any chance tried a different WiFi network, just to notice if the behavior will remain the same? 

Hi @"kalbrandon", happy Friday! Would it be okay for me to reach out via email, in order for us to have a closer look into this? Thanks! 

Hi @"Scott Graham" & @"rjmassey", happy Thursday! You mentioned you've contacted our Support in regards to this. Would you be able to send me the ticket number in question, in order for me to locate it on our system? Thank you so much! Keep me posted. 

Hi @"NawafQ8", let's look into this! Do you have a transaction ID on your end? If so, can you use it in order to locate the account the charge is coming from? Just to make sure you didn't upgrade the wrong account. Thanks a bunch! 

Hi @"HealingRayne", how are you today? Didn't the app come pre-installed to your device? Have you tried re-booting the device? Let me know!

Hi @"lindamarea", how are you today? How are you trying to preview content? Do you access using the website, or the app? Feel free to also send me a screenshot, so I can have visual. Thanks!

Hi @"thuth", thanks for posting here! I've merged you into this thread, because it echoes what others have also expressed. Can you follow Jay's instructions on how to contact our Support team about this? Once you do, let me know the ticket number, so I can locate it on our system. Thanks a bunch!

Hi @"ALWF", let's jump straight into this! The best thing you can do is sign out of the app, then uninstall and proceed with any other changes you want to make. If you have enabled our Computer backup feature, you might want to disable it too. Let me know if you have any questions. 

Hi @"Xeri", how are you today? Would it be okay for me to send you an email, in order for us to have a closer look into this? Let me know!

Hi @"Da17", welcome to our Community! Would it be okay for me to reach out via email, in order for us to have a closer look into this? Let me know!

Hi @"PhilTerz", how are you today? Which platform do you use when trying to preview the TIFFs? Are you on the website? If yes, can you try a totally different browser on your end, and let me know of the results? Thanks a bunch!

Hi @"jirwandi", I hope you're doing well! Do you still face this issue on your end? Do you notice that with all of your files and folders? Let me know! 

Hey @"asakul"! Have you tried contacting our Support team about this? If you could, that'd be amazing. Feel free to reply back to me here, with the ticket number so I can then locate it on our system. Thanks! 

Hi @"xrous1", happy Tuesday! You mentioned, you've contacted our support team about this, right? Would you be able to send me the ticket number reference, so I can locate it on our system? Thanks a bunch! 

Hi @"sparkster", happy Tuesday! You mentioned, you've contacted our support team about this, right? Would you be able to send me the ticket number reference, so I can locate it on our system? Thanks a bunch! 

Hi @"AyanScrat", welcome to our Community! I just sent you an email, and I'd be happy to see you there, in order for us to have a closer look. Cheers! 

Hi @"rocketmanblamb", how is your Monday so far? Can you open your Dropbox app instead, and search for the Paper document you want to export there? You should be able to then click the three dots, then share and then export. Give it a go, and let me know how it goes. 

Hi @"hungnv", welcome to our Community! I just sent you an email, in order for us to have a closer look into this. See you there!

Hi @"Kumar99", I'd be happy to help! Can you try contacting our Support team directly? They'd be able to have a look into account-specific info and let you know how to proceed next. Once you do, feel free to reply back here, and let me know your ticket number so I can locate it on our system. Thanks! 

Hi @"Helen90", happy Monday! Can you send me a screenshot of what you see on your end, please? Thanks a bunch!