Megan Dropbox Community Moderator

Hi @"dw23", does that behavior happen to only one of your Google documents or multiple? Can you try copying the file and then try to preview the copy?

Hey @"idontgetoutmuch", thanks for the info! If you right click on said file, do you see the option to make available offline by any chance? 

Hey @"darklyndsea", glad to hear (or read in this case 😋) that this has been resolved! However, if this happens again you know where to find me. Give me a shout if you need anything else. 

Hi @"zolabola"! This has been the usability of this specific feature, for the content to take up zero hard drive space, therefore 0 bytes. Is there maybe a chance that you were viewing a different path, or maybe the placeholder each file or folder holds? In any case, I'll forward your feedback to the appropriate areas so…

Hi @"Chad B.2"! Thanks for the update. As you mentioned above, the feature you want to use is available on Dropbox Basic, Professional, or Plus accounts, while you're using a Family plan. That could be the reason you're having trouble sharing a link with editing rights. 

Hi @"EYOSSarah", let's see what we can find on this together! Can you let me know if the folder you're trying to share is a personal one, or a Team folder? Also, are these the steps that you follow on your end? If I were you, I'd check the Team's settings to make sure external sharing is enabled for the team. Can you give…

Hi @"Leonidas1994", happy Monday! What permissions do you have in the folder? Can you check? I'd also suggest using selective sync to remove the folder off of the hard drive, if that's what you wish to achieve. Keep me posted. 

Hi @"Chad B.2", happy Monday! Can you check your plan page right here, and let me know the type of plan you're currently using? 

Hi @"Janinec", thanks for posting here! Do you have an open ticket with our Support team about this? If so, can you send it to me here so I can locate it on our system? Let me know more!

Hi @"zolabola", how are you today? If the file or folder isn't synced locally to the device, it'd make sense that you'd only see zero bytes and not the full size of them. That is expected behavior. You can check online to see the size of the file or folder, or download it locally. I hope this clarifies. 

Hi @"stevestevesteve", I'm glad you posted to our Community! Can you send me a screenshot of what you see on your end, please? Also, if you access your device's programs is Dropbox shown there? Let me know what you find. 

Hey there, @"darklyndsea", let's see what we can find together on this one! Have you by any chance rebooted your device? If I were you, I'd also try an advanced re-install and we can then take it from there. Keep me posted on the results. 

Hi @"Tobyh", how are you today? So, it sounds like everything is back on track for you at the moment, right? If so, that's great! You can give us a shout if you need anything else. 

Hi @"dpx", happy Friday! That sounds like a great feature request. If you have a moment, feel free to share your thoughts on our 'Share an idea' section of the community. Just keep in mind of these 10 tips for posting before you do. That way other users have an idea of what you're suggesting, so they can also back you up.…

Hi @"ayimazahra", welcome to our Community! I'm going to need a bit more detail in regards to the questions that you asked, please. When you're talking about QMS, can you let me know more in regards to the content it's used on your end, and what you'd like to know? You also mentioned multiple copies of files. How are these…

Hey @"Locura53"! Just sent you an email. I'll be happy to see you there. Cheers!

Hi @"lab1"! What is the type of account you have on your end? For Basic, and Plus accounts it's usually 30 days. As for the missing files, if they were within your available restoration time, you should be able to retrieve them on your end too. 

Hi @"protrading104"! I just sent you an email. Reply back and we'll take it from there. Thanks a bunch!

Hi @"Anastasia7777777", how are you today? According to your bank statement, was the charge made to Dropbox, iTunes, or Google Play? Can you open your Dropbox app, tap on 'Account' then on the gear icon and then on 'restore purchases' to see if that helps? Keep me posted! 

Hi @"le_avion", thank you for this! I can see that the agent you're working with, got back to you in order to continue troubleshooting. If you have any questions, or additional info, feel free to reply back to them there. If you need anything else, give me a shout. 

Hi @"protrading104", happy Monday! Would it be okay for me to reach out via email, in order for us to have a closer look into this? Let me know!

Hi @"dwhitelaw", happy Monday! When we're talking about files of that size, it's always best to use the desktop app and not the website. The app can handle content of all sizes. However, when uploading through the website, there's a rough estimate of 50GB file size limit, though the larger the file the more problematic it…

Hi @"dlinsalata", happy Monday! Is the space you're talking about earned through referrals? If so, then the space remains, however the value changes. It's 500 MB per referral to a Basic account, and 1 GB per referral for Paid Dropbox Accounts. Can you check your account's page here, and let me know? Thanks!

Hi @"le_avion", happy Monday! Can you send me the ticket number reference, so I can locate it on our system? Thanks! 

Hi @"Frank P E.", let's look right into this! Feel free to have a look into an older thread right here. Also, do you connect your mobile to your device using a cable, in order to upload the content? Let me know! 

Hi @"wilfred01", let's see what we can find on this! Have you tried restarting your device by any chance? If I were you, I'd temporarily disable any antivirus or security programs on my computer too. And then reinstall the Dropbox application, just to see if that test will work. You can find specific instructions for…

Hi @"apprehendSeaside", happy Monday! If you get a message stating that there's already a Dropbox account under that email address, then that's most likely the case. Can you try accessing the Dropbox account of said email address, and see what you'll find there? Keep me posted of the results.

Hi @"amyonline15", happy Friday! I checked, and it seems you just got a reply back. Did you have a moment to check this? 

Hey @"lennartl", happy Friday! Can you change them to local manually, and let me know the results? 

Hi @"usrx", let's get right into this! Can you give me a tad more info? Do you upload content manually or via camera uploads? How is the name before, and how is it after the upload? Keep me posted.