Megan Dropbox Community Moderator

Hi guys, I hope you're doing well! I'm glad to see that this is no longer a problem for you @"oneweb2022". Now, @"organizedimages", it's odd that it's failing on both the desktop app, and website. Can I suggest one more thing? Can you try using a different browser on your end? 

Hey @"Mirthy", thanks for the added info! If you try quitting the app, then checking the files? Do they have the data shown then? 

Hi @"organizedimages", let's have a look into this! If you try sending the Transfer using our website, do you notice the same behavior? Also, feel free to send some screenshots my way, in order to have a clear visual on this. Thanks a bunch! 

Hi @"danbett", let's jump right into this! Have you tried uninstalling, and re-installing the app by any chance? Is it up to date while we speak? 

Hi @"Beckydundee", I hope you're doing well. Just to make sure we're on the same page here: do you wish to know how to download the app to your device? If so, then you can achieve that by following this link. I hope this helps! 

Hi @"onward", let me jump in here real quick! When you click on the Help Center article provided there, does it shine any light on this specific error? 

Hey @"Mirthy", thanks for posting today! Does this behavior happen with your online-only files, or with files downloaded locally too? If you have some screenshots, in order for me to have visual, that'd be amazing. Keep me posted, and we'll take it from there! 

Hi @"Chuckles333", can you let me know our app's syncing status while we speak? 

Hi @"Akerke Maulenbay"! If you click on the blue hyperlink, do you see the option to restore the content? How many days ago did the deletion take place? 

Hi @"ckefalas3", welcome to our Community! I'd be happy to send you an email, if you wish, in order for us to have a closer look into this. Let me know if that'd be okay, and we'll take it from there. Thanks a bunch! 

Hi @"Don Jensen", sorry to jump in here. I would like for you to locate your Dropbox icon next to your WiFi, and hover your mouse there. That should give you the app's version. Also, can you let me know how long this has been happening for? 

Hey @"Homegrown Phenom", thanks for the ticket number! I was able to locate it on our end, and it seems you never got the chance to try out the latest steps the agent had provided you with, in order for you to get back to him. Did you have a chance to try out the advice they had provided, in order to resolve the issue at…

Hi @"johnblakemore"! I just sent you an email. I'd be happy to see you there. Cheers! 

Hi @"HazelRevilla", I'd be happy to answer this one for you! Essentially when you joined the Business team, you must have received a refund for the remaining period of the Plus plan you'd paid. Therefore now, you'd need to re-upgrade from scratch. I hope that clarifies. 

Hi @"M1Victim"! In order for us to further investigate, we'll need to get and analyze the full error log that corresponds to the error message pop-up you're getting. You can obtain the full text of the error by clicking on the blue link within the error message pop-up. This will open a file with the full text of the error.…

Hi @"shady mohamed", sorry to jump in here! What are the options you see when accessing your billing tab? Also, did you upgrade directly from our end, or did you use Apple/Google? 

Hey guys, happy Monday! Just jumping in here to ask if this is still happening on your end. If it is, would it be okay for me to reach out via email, so we can have a closer look at this? Keep me posted.

Hi @"sapelzin", how are you today? When you access your plan page, you can find a breakdown of all your content. Do you have any shared content that's taking up space to the account? What do you see on your home page? 

Hi @"katief", very interesting. Can you take a screenshot of the folders by any chance and attach it here? 

Hi @"Emi P.", how are you today? I've merged your question under this thread, since the OP mentioned a similar problem. Can you take a look at the steps mentioned above, and let me know if they worked for you? Also, feel free to share your ticket number with me, so I can locate it on our system. Thanks a bunch! 

Hey there, @"JodiB", how are you today? You can always find out more, and disable your Backup in order for you to move the files back to where they were, in this Help Center article. Give it a look, and if you have any questions, let me know. 

Hey @"Newnesi", how are you today? Do you notice a specific error, or pattern? Is the app stuck when you try to sign in, or does it remain unresponsive? Let me know more. 

Hi @"WTH01", I'd be happy to answer that for you! The way for you to be able to use two emails under one account, is if one of the emails is a secondary one. You can see more about that here. In regards to moving content, you can merge files and folders between accounts like so. Are you able to access both Dropbox…

Hi @"Ben Wilson", I'd be happy to help with that one! Can you start by comparing each device to the info you see on the web for the account? Each computer should sync the info to the web, and vice versa. Feel free to also have a look into this Help Center article. Also, how is the content shared between each account? Do…

Hi @"DVMSx", let's see what we can find on this! You can see your account transaction history on your Payments page here: https://www.dropbox.com/payments . Can you have a look in there, and see what you can find? Your plan page would also be of great help. Now, as to why the payments ceased, you would need to contact your…

Hey @"Kumar99"! I sent you a new email, in order for us to have a closer look into this. Can you reply back to me, please? Thanks!

Hi @"pinionking", let's look into this! As a first thing, what is your Dropbox plan? Are you part of a Business team? If so, have you checked with your Team admin about this? Let me know. 

Hi @"Trish4", how are you today? Out of curiosity, does this happen with WiFi only? If you use your cellular data, do you notice the same behavior? 

Hey @"Laus"! Let's check one more thing please. When you visit your backup page, do you see anything there?

Hey there, @"Veritaszzzz", I hope you're doing well! It seems you're referring to our Computer Backup. Have you followed these steps when trying to disable it? Let me know more!