Megan Dropbox Community Moderator

Hey @"heronviewer", let's see what we can find on this! Can you try using the offline installer? It can be found here. Also, is there any antivirus, or firewall that could be preventing Dropbox from installing to your device? Keep me posted!

Hey @"cranerr", can you clarify if you're using the web to download content locally? Do you perhaps use the desktop app, when trying to change the state of your files? You mentioned there's no error, can you let me know what happens then?

Hey @"MarcinM", thanks for the screenshot! Since the message isn't in English, would you care to give me a translation of what it says there? 

Hey @"frosoc", happy Monday! I just sent you an email, in order for us to have a closer look into this. I'll see you there. Enjoy!

Hi @"amberprawn", let's jump right into this! Can you have a look at these steps, and check if the feature is enabled on your device? If it is, can you disable it? Also, feel free to send me some screenshots of the error you receive on your end, since that'd be interesting to see. Looking forward to hearing back from you!

Hey all, I hope you're doing well! Your feedback regarding this has been very valuable and I will endeavor to make sure your voice is heard. I will pass on your comments to the relevant departments so that we can further improve our product. If you need anything else, let me know. 

Hi @"michealatfigma", happy Friday! What is the process you follow when transferring the Paper files? Keep me posted, and we'll take it from there. 

Hi @"CaptainDave", let's jump right into this! Can you explain and provide me with some more info in regards to this? What are the steps you follow on your end to get to that point? Let me know more, and we'll take it from there. 

Hey there, @"DCdocs", how are you today? I've merged your post in a similar thread, to keep everything in one place. Can you check what has already been suggested, and let me know if anything changed? Thanks a bunch!

Amazing news there, @"DHM42"! If you need us, you know where to find us. Have a lovely weekend ahead,enjoy! 💜

Hi @"Bjorn13", how are you today? Just out of curiosity, have you tried out all the troubleshooting steps provided on this thread? Let me know more, and we'll take it from there. 

Hi @"boonwd", one more thing, please. Can you send me a full screenshot of what you see when you right click on a file or folder, inside Dropbox? 

Hi @"Mirthy", happy Friday! Can you try the steps shown here, to fix the permissions of the files? Do you notice a different behavior then?

Thanks for the update, @"Akerke Maulenbay"! Was any of this content shared? Have you taken a look into your sharing tab too? I can also see that you're using a Professional trial, so you could always contact our Support team about this. 

Awesome news, @"stevestevesteve"! Glad to see everything is resolved. If you need anything else, you know where to find us. 

Hi guys, happy Friday! If you're still facing this, would it be okay for me to send out a message to you, in order for us to have a closer look into it? Keep me posted! 

Hey @"omalleypat", let's jump right into this! Do you get any errors on your end when this happens? If I were you, I'd also try a different browser, just to see the results you get there. Keep me posted! 

Hi @"dtdoupe", I'd be happy to help you! Can you send me a screenshot of the message you got? Also, what does your plan page right here, show? Let me know more, and we'll take it from there. 

Hey @"eruu", that makes sense as to why the content wasn't syncing. You can only use up to two Dropbox accounts on the app, if you pair them first. In order for that to happen, one account should be an individual one (Basic, Plus, Professional) and the other one would need to have a Business subscription. If you have any…

Hey @"boonwd", sorry to jump in here. Interestingly enough, this doesn't seem to be a Dropbox related icon. Do you use any other, third-party apps such as OneDrive? Also, what is Dropbox's syncing status while we speak? 

Hey @"Aviator12", sorry to jump in here! Can you walk me through the exact steps you follow on your end, in order to save the files to Dropbox and connect the apps together? 

Hey @"AlexFred10021", let's jump right into this! Can you give me some additional info on this? Which platform do you use on your end? Do you get any specific errors? Let me know more, and we'll take it from there. 

Hi @"Paulcarrie12", I hope you're doing well! I just sent you an email, in order for us to have a closer look into this. Feel free to respond as soon as possible, and we'll take it from there. Cheers! 

Hi @"hitammysue", thanks for posting here! Have you contacted our Support team about this by any chance? If so, can you send me the ticket number in question? Thanks a bunch!

Hi @"eruu", thanks for the speedy response and the added info! Can you check if the file name has a space at the end of the name? If I were you, I'd try to rename it using the website, and check if that'll help it sync. 

Hi @"onward", when you click on the Help Center link, where does it redirect you? Is it this Help Center article? If so, have you tried deleting the library from your device as shown here?

If you're using a plan that allows you to use Rewind, then feel free to @"Akerke Maulenbay". In the meantime, can you let me know if you get any errors when trying to recover content from the events page? You can click on the blue link to open the event details page. For larger events this page will list all files included…

Hi @"eruu", I hope you're doing well. Let's start with what Rich suggested. Do you have the app installed to the device as we speak? If so, what is its syncing status? Let me know more. 

Glad to hear (or read in our case) that your troubleshooting worked @"bmayfield"! If you need us in the future, give us a shout. 

Happy to see that everything is back on track for you @"M1Victim"! If you need anything else, give me a shout.