Megan Dropbox Community Moderator

Hi @"dimitra vidinioti", thanks for posting here! What is your subscription while we speak? I'm afraid that it's highly impossible to restore content that has been deleted that far back. Unless you have a plan with EVH that would allow that. Let me know!

Hey @"Jay19741", thanks for posting here! I've removed your shared link, to avoid any traffic to your account. Have you by any chance tried the above steps provided in the thread? Also, @"Iniesta", your comments on this have been quite helpful, and I will do everything I can to ensure that your voice is heard. Can you give…

Hi @"mebrooks", do you by any chance have a ticket number reference from your communication with our Support? 

Hey @"dp201021", sorry to jump in here! I've removed the above link, to avoid any excessive traffic to your account. As for the missing files, did you add them to your account using the desktop app, or the website? When was the last time you saw them online? 

Hi @"Quant", in order for you to be able to view the link the way others would, make sure to use an incognito tab on your browser, where you're not logged into your account. If you need anything else, just give me a shout. Enjoy the rest of your day! 😊

Hi @"Iniesta", for .jpeg files to be able to preview without an issue, they should be up to 100 MB or 50 megapixels. That could be the culprit here. Can you try resizing them and sharing them again? As for the sharing, it seems they are able to share, however the problem is when people try to open and view them, right? 

Hi @"Quant", I'd be happy to answer this one for you! When creating and sending a shared link to people, they can only view and download the content. With a link, no one should have the ability to delete any of your files. I hope this clarifies. 

Hi @"Terrace"_87m how are you today? If you choose available offline, that should sync your content locally. Can you give it a go, and let me know if you have any questions? Thanks! 

Hi @"HealthFreak", how are you doing today? Have you taken a look into this Help Center article by any chance? If not, feel free to read it and let me know if you have any questions. Let me know more! 

I see. Can I send you an email, in order for us to have a closer look into this @"Morfatt" ? 

Hi @"Iniesta", glad this was resolved like so! Do you notice the same kind of behavior with more than one link? If yes, what are the file types this is happening to?

Hi @"Morfatt", thanks for the update! Did you or anyone else ever sign into Dropbox on your device using an email address other than your current account?

Hi @"Drpdmc", I'd be happy to help! It seems you might have enabled Computer backup. Can you follow these steps, in order to disable it? Let me know how it goes! 

Awesome, thanks for explaining @"mebrooks"! I also appreciate the screenshot. Now, to get an overview and side-by-side view, can you also send me a screenshot of the newer content you see when accessing your Dropbox folder? 

Hi @"cranerr", are the pictures in a shared folder, by any chance? If you could send us a screen recording of what happens when you follow this process, that'd be amazing. 

Hi @"Goldfich", how are you today? I searched for your ticket number, and your case hasn't been closed. I can see it's open and an agent will reply back to you shortly. Thanks for your patience and understanding! 

Hi @"Iniesta", I'd be delighted to see what we can find together on this one! When you try opening the link on your end using an incognito tab on your browser, do you still see the same error? If I were you, I'd try deleting the link, and then re-creating to see if that changes the narrative there. In any case, keep me…

Hi @"Herbie747", let's jump right into this! Those are reminders when you're reaching your account's full capacity. Have you by any chance tried unsubscribing from these emails if you no longer wish to receive them? Let me know more!

Hi @"Bjorn13"! Just sent you the email, reply back to me and we'll take it from there. Cheers! 

Hi @"LuukS_", let's look into this! Your latest reply wasn't entirely clear, do you mean that the feature isn't disabled on your end? Can you send me a screenshot, so I can have visual on my end? Thanks! 

Hi @"sloohand", you'd ideally need to give it time to sync all the changes. Once it's up to date, your Music shouldn't be backed up to Dropbox anymore, since you've disabled the feature. 

Hi @"PierreDron", happy Monday! We don't at the moment. However we do work with referrals. You refer someone to Dropbox and earn some more space yourself. Not sure if that'd interest you, but letting you know nonetheless. If you have any other questions, don't hesitate. 

Hi @"mebrooks", sorry to jump in here! Can you send me a screenshot of what you see on your end, please? Also, what is the app's syncing status currently? 

I see. Can you try again on a different browser @"cranerr"? Also, I'd love to know more about the size of the folder you're trying to download.

Hey @"mikeproducteng54", sorry to jump in here! Does your app crash immediately when you launch it, or a few hours after using it? Do you have any idea of the approximate number of files that are synced to your device? 

Hey @"zekka82", sorry to jump in here! When you try accessing our website on a different browser, do you notice the same thing? What if you use an incognito tab on Edge? 

Any time, @"CaptainDave"! Keep us updated and give us a shout if you need anything else. 

Hi @"Bjorn13", happy Monday! Would it be okay for me to reach out via email, in order to have a closer look into this? 

When you say that support team is ignoring, do you mean you have a ticket with them by any chance @"Akerke Maulenbay"? If so, feel free to send me your ticket number reference, so I can locate it on our system. 

Hi @"Morfatt", happy Monday! Let me ask: did you buy your device new or pre-owned? Also, did Dropbox come preinstalled on the device or did you download it yourself? Let me know more!