Megan Dropbox Community Moderator

Hey @"devsam", I hope you're doing well! Have you chosen the app to "Allow While Using App" in the location access? This setting can be changed to Always manually by going to the Settings app, and looking under "Privacy" > "Location". Could you check? Thanks a bunch!

Hi @"KA2022", thanks for the screenshot! Do you see the option to # Add a tag in the right-side panel? 

Hey @"KA2022", how are you today? Are you using a specific browser to do that? If so, could you try a totally different browser, or an incognito tab on your current one? Keep me updated on the results! 

Hey @"Mac C.", I just tested it, and it seems you're correct, it doesn't work when offline. My apologies on this. What happens when you try exporting the content? 

Hey guys, I hope you're doing well! If you're on iOS, please let me know if "Auto Capture" is set to on or off. You can check the status of Auto Capture by looking at the "Auto" icon at the top when capturing a scan. Can you also try toggling it on/off and see if there's any difference? 

Hey @"apollos", I'd be happy to help with this! Do you have the desktop app installed on your new device? Could you elaborate a bit more as to what you mean when you say that you try to bring back the website, from Dropbox Backups? Lastly, can you see the content when you visit your account online? Let me know more!

Hi @"Ratme", I'm here to help! Can you share some additional info about this? Are you not able to see your upgrade? Have you cancelled the plan on your end? Keep me posted, and we'll take it from there!

Hey @"dropsyfied", thanks for the screenshots, I appreciate them! What is the version that you have installed, and syncing status on your device, while we speak? 

Hi @"giulia111", I'd be happy to help! If you paste the link on an incognito tab on your browser when you're not signed into your account, are you able to see the content? Have you tried deleting the link, then re-creating it? Let me know more, and we'll take it from there! 

Hi @"Mac C.", happy Monday! You'd have to export the file to the Pages app in order to achieve what you mentioned. You can always use the Files app. There, you can make sure the file is available 'offline' by tap-holding the file and choosing "Download" or just opening the file once. That way, you can simply tap the file…

Hi Roger, first of all I want to thank you for your patience with this! It's much appreciated! There's one more thing I want to ask. Is there a chance that you're having more than 300K files syncing locally to the device? I'm asking since that would be a soft limit to the desktop app, and it might be better to use…

Hi @"EmilyCityCast", I hope you're doing well! I just reached out to your Community linked email address, and I'll be happy to work with you there. Reply back to me as soon as you possibly can. Thanks!

Awesome news, @"Jodes"! Happy to know everything is back on track. If you need anything, you know where to find me. 

Hey @"theinstaapk", welcome to our Community! Feel free to take a look into this page right here. It'll provide you with all the necessary info you need as a beginner. If you have any other questions, we're always here for you! 

Hey @"UBG", would it be okay for me to reach out via email, in order for us to have a closer look into this? Let me know! 

Hey @"jovk", have you taken a look into your account's security page, just to confirm this is the case? 

Hi @"Souza", I'd be happy to help! Would you mind clarifying for me if you're referring to your Google Authentication, or 2FA? Do you also have access to the email address linked to your Dropbox account? Let me know more, and we'll take it from there! 

Hey @"shong7", you mentioned Box, and it's important to note that Box and Dropbox are two different companies. Is your university sharing content with you on Dropbox or Box? 

Hi @"jen1147", can you take a look into this Help Center article on how you can whitelist Dropbox, and let me know if this does the trick for you? 

Hey @"Jodes", let's try one more step, please. Feel free to uninstall the app, reboot your phone, then re-install. If this doesn't work, take a screenshot of the error message you get, and send it back to me here, so I can have visual too. 

Hi Brenda, I just sent you an email. Reply back to me, and I'll see you there. Cheers! 

Hi @"PC_Indiana", I just sent you an email in order for us to have a closer look! Reply back to me, and we'll take it from there!

Hey @"SJKWAK", let's get into this! Do you get the error, or is it your member that gets one? Do you share a folder with her? Keep in mind, that even though your Dropbox account might be having enough space, when you share a folder with someone they would also need to have adequate space on their account. A Shared folder…

Hi @"Jodes", you've never clarified if you click on the + icon to upload content, or if you use camera uploads. Can you let me know more? If you're using the latter, can you try switching camera uploads off, then on again? 

Hey @"paolocm24", if you open your post, you should see the entire thread, and previous steps. If you try an incognito tab on your browser, and paste the link there do you have the option to download the content? 

Hi Simon, thanks for sharing more info about this! Essentially, what happened here was that your account changed from the old Team structure to the new one. At the moment, there's no way to revert back to the structure you had. However, if you're facing any difficulties locating content, or finding out more about this…

Hi @"Jodes", if you access the app, under Account, then click on the gear icon, and then clear cache. 

Hey @"wn_024", sorry to jump in here! Would you be able to follow the aforementioned steps, and send me a screenshot of what you see on your end? 

Hey @"sd2323", I'd be happy to help! Have you checked your account's settings, by any chance to see if the name of the account is "daskip"? Did you see any odd activity to your account, such as file activity, change of password etc? Let me know more!

Hi @"SOpp", could you send me a screenshot of what your plan page reports? Also, what do you see when visiting your account's home page?