Megan Dropbox Community Moderator

Hey @"UBG", welcome to our Community! Can you let me know the exact path of the .dropbox_bi. folder? Any screenshots are welcome! Also, what do you see in the folder? Let me know more!

Hi @"Mac C.", happy Tuesday! In order to be able to open your content on your iPad when offline, you'd need to make them accessible first, following these steps. As for your computer, is the content you're trying to open available online or offline too? Let me know more, and we'll take it from there. 

Glad to see you worked it out @"sleepymonk"! If you need anything else, you know where to find me! 

Hi @"paolocm24", how are you? I've merged your post under a similar thread, just to keep everything under one place. Could you take a look as to what has been suggested before, and let me know of any updates and further info? Keep me posted! 

Hey @"Jodes", do you use camera uploads to sync your content? Have you tried to clear your app's cache? If not, can you try accessing your Dropbox settings, and giving it a go? 

Hey @"RobPen1", your feedback regarding this has been very valuable and I will endeavor to make sure your voice is heard. I will pass on your comments to the relevant departments so that we can further improve our product. If you need anything else, give me a shout. 

Hey all, I hope you're doing well! Can I ask that you log a ticket with our Support about this? You can do this by visiting this page. Once you do, feel free to reply back to me here with the ticket number, so I can locate it on our system. If, for whatever reason you can't open one let me know, and I'll be happy to do it…

Hey @"BrendaF9", one last question, please. Is there a chance that the comments on the files have been resolved? You can check this by previewing an example file the comments were made on, then you can click on the three dots ... and show resolved comments.

Hey @"klang999", can you let me know the syncing status that your app reports at the moment? Also, what is the version of the app you're using at the moment? 

Hey @"Jodes", what is the OS of your mobile app, and what about the version of the Dropbox app that you have installed there? You mentioned you get an error, can you let me know what the error is, please? 

Hey @"SOpp", welcome to our Community! Have you enabled our Backup feature, by any chance? Also, where is the 'full' message coming from? Where is it showing? Keep me posted! 

Hey @"sleepymonk", I hope you're doing well! Have you tried a different browser when trying to set it up? If not, can you give this a go, and let me know of the results? Also, did you choose to receive the code via message or the mobile app? Keep me posted!

Hey @"zovirax", thanks for that! Do they click Download on the entire folder? Can they try previewing the individual files they want to save, then click on download? 

Hey @"zovirax", how are you today? Can you give me some additional info, please? How did you share the folder with them? Do they get an error when trying to download your content, and if so what type of error? Keep me posted! 

Hi @"Jodes", I'd be happy to help! How exactly do you upload the images? Do you use the camera upload feature, or manually by clicking the + button? Have you tried restarting your phone, by any chance? Let me know more! 

Hey @"LuciaTejada", let's jump right into this! It sounds like you might have two Dropbox accounts, could this be the case? Would it be okay for me to reach out via email, in order for us to have a closer look into this? Let me know! 

Hey @"JosTree", thanks for bringing this to our attention. Have you tried to restore your purchase? You'll find this option if you open the Dropbox app, tap on "account", then on the gear icon and then on "restore purchase". Let me know how it goes.

Hey @"susduck", I'd be happy to help with this! How did they send you the file? It sounds like they're using a shared link, right? Have you tried accessing a different browser, and opening it that way just to check how it behaves? Is the ZIP content saved into your Dropbox account when you try to open it, or to the device?…

Hi @"RobPen1", I hope you're doing well! As the Help Center article mentions, there are specific laws depending on the country and area you reside in, that play a key role to this. Hence the age difference. You can have a look here for more info. I hope this clarifies! 

Hey @"RonaldK", welcome to our Community! Can you send me a few screenshots of what is visible under your plan page? Is it possible that you're using any Backups to your account? Keep me posted! 

Hey @"nashvillenewman", interesting. Can you attach a screenshot of this message to your next reply, so we can have visual too? 

Hey @"saambampton", have you tried following these steps by any chance? 

Amazing news, @"trevor34smith"! If you need anything else, just let me know! 😎

Hey @"trevor34smith", thanks for the screenshot! You mentioned that when you right click, you can't paste the email there. Have you tried using the CTRL+V shortcut to paste the email there?

Hey @"nashvillenewman", thanks for posting here today! Can you let me know the version of the OS that you're using? Also, what is the version of the app installed on your device? Any screenshots of the message you received, are more than welcome. Keep me posted, and we'll take it from there!

Hey @"dsm5", how are you today? Do you maybe have a screenshot of the error you receive when you try to download content to your device? Where do you try to save it? Let me know more!

Hey @"izaguirres", happy Wednesday! Can you try logging a ticket about this? You can do this by visiting this page. Once you have the ticket number, feel free to share it with me, so I can locate it on our system. Thanks! 

Hey @"LiTM", happy Wednesday! Your feedback regarding this has been very valuable and I will endeavor to make sure your voice is heard. I will pass on your comments to the relevant departments so that we can further improve our product. Thanks a bunch! 

Hi @"trevor34smith", do you have any screenshots you can provide? Just make sure none of your personal info is shown there. 

Hey @"AndieGewehre", welcome to our Community! I've gone ahead, and sent you a message in order for us to have a closer look into this. Reply back to me, and we'll take it from there. Thanks a lot!