Megan Dropbox Community Moderator

Hi @"trebbi", do you use naming conventions on the File Request folder, by any chance? Can you also use an incognito tab on your end, where you're not logged into your Dropbox account, and then try to upload content to the File Request? If you leave the name part blank, what do you see as the name of the file? 

Hi @"cwo23", you can check both the Selective Sync folder, and your normal folder, compare the two and if they have the same info, you can either delete those, or consolidate the files you need from both folders into one of the folders. I hope this helps. 

Hi @"trebbi", how are you? Let me ask: does your friend have a Dropbox account? If so, are they signed into the account when sending files to you? Let me know, and we'll take it from there! 

Hi @"GHiggins", let's jump straight into this! From your screenshots, and the cloud-like icons on the files, it seems these are set to be available online-only. Can you access your Dropbox folder, right click on them and select Make available offline? What happens when you try to preview them after changing that setting?…

Hi @"databuzz", happy Tuesday! That sounds like a cool feature request. When you have some free time, feel free to share a bit more info, or how you'd like to see it come to life on our "Share an idea" board. That'll help others to upvote it, and for our Team to also see what our users have to suggest. Thanks a bunch! 

Hi @"MargoK", you can always try sharing the folder directly with people outside of your Team, or even team members too. I am glad everything has been resolved, and I'm always at your service to provide any help or answers! Enjoy your day!

Hey @"coolarj10", thanks for posting here! Your comments on our this have been quite helpful, and I will do everything I can to ensure that your voice is heard. I'll forward your feedback to the appropriate areas so we can continue to improve. In the meantime, you might want to use a third-party app that'll be able to…

Hi @"lc54", I'd be happy to help! Can you clarify if the app launches at all? Does it crash immediately when you try to open it, and if so, do you see any error messages? Let me know more! 

Hey @"kaFxo3-zigkad-nerxyb", you mentioned you have been receiving emails about upcoming charges. Could you let me know more about these emails, or send me a screenshot (without any personal info shown there)? Are they related to your Dropbox account? 

Hi @"MargoK", happy Monday! How are you today? When you say that this caused problems to the member's access, can you share some additional info on this? Can they see the folder, when visiting their sharing tab? The first thing that also came to mind was indeed using Groups. However there are two limitations you might want…

I am happy to hear (or read in our case) about that, Roger. If you need anything else, I'll be one post away! 😎

Hi @"Roger B.30", I hope you're doing well! Apologies for the length of my message, but I want to make sure I've covered everything. Can you try the following steps, in order to revert your folders to their default paths? Open Windows Explorer, right-click the folder that you wish to check—for example, Documents (from…

Hi @"swimlaps", how are you today? When you check near your WiFi and date and time icon, are you able to see this icon next to them? Is it possible that it's hidden or collapsed on your task bar? Let me know more! 

Hey there, @"Donna D", let's see what we can find together on this! Can you clarify for me if you deleted your entire Dropbox account, or just uninstalled the app from your device? Let me know more! 

Hi @"joja", happy Monday! Have you tried to clear your browser's cache? Also, do you maybe have any browser plugins, or security settings installed, that could be preventing the notification? Keep me posted! 

Hi @"kaFxo3-zigkad-nerxyb", welcome to our Community! You surely can! Do you have access to the Dropbox accounts related to these charges? If so, have you cancelled their renewal? Let me know! 

Hi @"cbbb", have you noticed this behavior with a particular file, or all of your PDFs? Let me know which OS you're using, and the version of your browser, please. I'd more than appreciate some screenshots of how the text looks when you highlight it, before and after clicking the comment option. 

Hey @"merminy", I'd be happy to help! Just to check if the app is running, could you check its syncing status? Also, when you open your Finder/Filer Explorer, can you see your Dropbox folder under your Favorites, or it's not visible there either? Keep me posted, and we'll take it from there! 

Hey @"Toortsbovenbeen", deze beantwoord ik graag voor je! Voordat u uw laptop reset en opruimt, is het een goed idee om de app ook te verwijderen, gewoon om daar veilig te zijn. Vergeet niet je Dropbox-map en inhoud te verwijderen nadat je de installatie ongedaan hebt gemaakt. Zodra je dit doet, synchroniseert de app niet…

Hi @"tazz123", would it be okay for me to reach out via email, in order to have a closer look into this? 

Hi @"tazz123" & @"Jazz1f", happy Friday! Can you please try a private browsing window without any extensions or plugins running and let us know if you notice any difference? If I were you, I'd also try clearing my browser's cache, then try again. Let me know of any updates!

Hi @"sewlady", how are you today? Can you please try a private browsing window without any extensions or plugins running and let us know if you notice any difference? If I were you, I'd also try clearing my browser's cache, then try again. Let me know of any updates!

Hi @"JoKalliauer", I hope you're doing well! Your feedback regarding our Dropbox desktop application has been very valuable and I will endeavor to make sure your voice is heard. I will pass on your comments to the relevant departments so that we can further improve our product. If you need anything else, or if you have any…

Hi @"vaskart", how are you today? Would you be able to let me know what your syncing status reports? Also, feel free to send me a few screenshots of what you see on the web, vs what you see when trying to access your content using Finder. Thanks a bunch!

Hi @"Leatherfoot", happy Thursday! At the moment, it's not possible to change the structure of how your Dropbox account looks in your File Explorer, since it mimics and syncs the account the same way you see it on the web. What you describe is indeed related to how a Business team behaves. Your comments on this have been…

Hey @"Tecumseh", welcome to our Community! Does this happen to a specific browser? Can you also try an incognito mode on your current browser, or a totally different one just to see how it behaves? If you notice the same message, feel free to send me a screenshot, so I can have visual too. Thanks a lot! 

Hi @"dave99", is it possible that the changes you made, have yet to sync to your account online? What does your syncing status report? 

Hi @"Kim chao", when you say you have a hard time syncing your content to Dropbox, could you let me know more of this? What is the problem you're facing? Also, is OneDrive installed to your device at the moment? 

Hi @"Almarine EC", let's jump into this real quick! Have you tried re-booting your machine, by any chance? Do you get any specific errors? What about the offline installer mentioned in my latest reply, have you tried that? Keep me posted!

Hi @"Gamby", welcome to our Community! Could you send me a screenshot (without showing any of your personal info, such as email) of the error message you receive when trying to access your Dropbox account? Let me know more, and we'll take it from there!