Megan Dropbox Community Moderator

Hey there, @"GB13", I'd be more than happy to help! Have you tried requesting for a verification email, using a different browser other than the one you currently use? Have you also tried to add the email address no-reply@dropbox.com to your address book and then send the email again? Let me know more! 

Hi anonymous, sorry to hear about that, let me help! Are you trying to download the content from our website when you see this error? Are the files you're trying to copy over to your USB inside the Dropbox folder; or just on your hard drive? Keep in mind that, when you enable Backup, you allow Dropbox to move the content…

Amazing news @"VJG21"! Keep an eye out, and if you need anything else, let us know. Enjoy the rest of your week! 

Hey @"Chantal C.4", I just sent you an email. Feel free to reply back to me, and we'll take it from there! 

Hey @"klegreid1", let's jump right into this! First of all, let me say that since you're using a paid plan, you should have access to our live support. You can find more about it right here. Now, as for your Dropbox files taking up hard drive space, could you clarify if you've enabled Computer backup, by any chance? Also,…

Fantastic news, @"TERRACE_87"! If you need anything else, you know where to find us. Enjoy the rest of your week ahead! 

Hey @"Kephasbass", welcome to our Community! Have you also checked your Backups page? What do you see there? Let me know more, and we'll go from there. 

Hey @"TERRACE_87", thanks for the speedy response! It seems you're using our beta version of the app, which could be causing this. Can you try to opt-out of it, and then install our stable version? Once you do that, let me know if the behavior of the app is the same. Thanks! 

Amazing news @"Corentin C."! If you need anything else, just give us a shout. Cheers!

Hi @"gibbonsl", sorry to jump in here! What is the Windows OS that you have currently installed on your device? Feel free to also let me know the version of the Dropbox app that you're using, along with its syncing status. 

Hi @"lx002", sorry to hear about that, let's jump right into this! Is it possible that you opened a brand new Dropbox account, and that's why it's empty? Have you taken a look into your Events page, by any chance? The Events page at www.dropbox.com/events gives you an overview of all activity in your account including…

Hey @"kace", let's jump right into this! Is it possible that you're using two Dropbox accounts by any chance? If you use our self-serve look-up tool, can you locate the charge? Keep me posted, and we'll take it from there! 

Hi @"kanooc", how are you today? Would you mind sending a few screenshots my way, of the folder you're having trouble locating? I'd appreciate the visual. Thanks so much! 

Hi @"VJG21", how are you today? Just to make sure we're on the same page here, are these the steps you follow when creating your File Request? Also, have you tried accessing your link through an incognito tab on your browser, where you're not signed into your Dropbox account? If so, can you send me a screenshot of what you…

Hey @"TERRACE_87", I'd be happy to help! I would like for you to locate your Dropbox icon next to your WiFi, and hover your mouse there. Once you do, can you let me know the version, and syncing status of the desktop application that you're using? Keep me posted! 

Hey @"x184926", thank you for reaching back to us. If you access the app's preferences, under the General tab, are you able to find the option there to opt-in or enable the functionality to make files online-only? Keep in mind, that even if you enable the feature, you'd still need to wait for the files to be fully synced…

Hey @"Chantal C.4", thanks for the screenshot! Would it be okay for me to reach out via email, in order for us to have a closer look into this? 

Hi @"mosi3311", thanks for clarifying! You mentioned a 6 digit code, therefore I believe you're referring to our 2FA feature, right? Have you taken a look into this Help Center article, by any chance? In case this doesn't resolve your issue, let me know if it'd be okay for me to reach out via email, in order for us to have…

Hey there, @"Ronni", welcome to our Community! I think the best way to go on about it, would be for you to use a third-party app in order to convert the files. That way, you'd have the content exported or synced to iCloud photos with the file type of your choice. Also, out of curiosity, do you happen to have your old phone…

Hey @"mosi3311", my apologies but it's not entirely clear to me if you contacted our Support about this or not. Could you clarify? If you haven't would it be okay for me to reach out via email, in order for us to have a closer look? 

Hi @"Learningtech", how are you today? Would you be able to send us a few screenshots of how you choose to upload the content, and how it got named after? Thanks!

Hey @"martychaos", happy Thursday! I'm afraid that if they have an active ban on their account, only our Support can help them. If they could open a ticket directly with our Support, that'd be ideal. If not, we're here to help. 

Hi @"russellsignage", happy Thursday! I just sent you the email. Feel free to have a look and respond back to me there. Thanks! 

Hi Daniel, happy Thursday! I just sent you the email. Feel free to have a look and respond back to me there. Thanks! 

Hi @"permissions", keep in mind that I am here to help as much as I possibly can, and I will continue to do so. However, you keep mentioning that you came across a permission error, but I haven't been able to see it on any of the screenshots. It'd be important for me to have visual of this. Have you tried using another…

Hi @"CB40", how are you today? The easiest way to go on about it, would be for you to locate your ex- team member's folder, and then share the content back to the user. Then, the member can try these steps, and when she receives the shared folder from you, she should be able to move the contents back into the correct…

Hey @"dragomirradev", can you send me a screenshot of the app's current syncing status? I'd also appreciate a screenshot of what you see when you hover your mouse over your little Dropbox icon. If I were you, I'd adjust the app's bandwidth settings, in order to make the app go a bit faster, if you will. 

Hi @"x184926", thanks for writing back. The info I've provided is based on the details you have given us here on the Community. I'd be more than happy to help you understand your options, or even troubleshoot further, in order to get to the bottom of this. However I do need some additional help from your end. Could you…

Hey @"Prem Rana ", you don't need a Business account, in order to achieve what my colleague mentioned. You can do this with any type of account. On the left hand-side of the folder, there's a Share option next to the Copy link option. If you click there you should be able to follow Hannah's steps. Keep in mind that you can…

Hi @"DH090622", I hope you're doing well! Do you still face this issue? Have you tried requesting a verification email using a different browser, by any chance? Let me know more!