Megan Dropbox Community Moderator

Hi @"Taras_saybestedit", I just sent you an email. I'll see you there, cheers! 

Hey @"mosi3311", thanks for reaching out to us about this, and sorry to hear that you're having trouble. Could you let me know the precise message you get, when you try to log into your account? Feel free to send a few screenshots my way too (just make sure none of your personal info is shown there). Also, if I understand…

Hi @"Oliver F.3", I just sent you the email. I'll see you there, cheers! 

Hej @"Cissi", jag hjälper gärna till! Har du kollat ditt konto online? Kan du av en slump se filerna där? Syftar du också på en specifik delad mapp eller hela filerna på ditt Dropbox-konto? Låt mig veta mer, så tar vi det därifrån! PS: Jag har inkluderat en automatisk översättning av mitt svar ovan. Ber om ursäkt för…

Hi @"russellsignage" & @"Oliver F.3", how are you? Would it be okay for me to reach out via email, in order for us to have a closer look into this? Let me know! 

Hey guys, I hope you're doing well! Can you try logging in a new ticket number, in order for us to have a closer look into this? You can do this by visiting this form. If you're having issues with that, don't worry. Just reply back to me, and I'll do this on my end for you. Once you have your ticket number, don't forget to…

Hey @"x184926", you can always disable the Backup feature, by following these steps. If you do that, your desktop files will stop syncing with Dropbox. Provided you want to sync something to us or share, you can always manually move it inside your Dropbox folder and proceed from there. As for the files and how to stop them…

Hey @"permissions", I'm here to help in any way possible, and I definitely appreciate your patience. However, in order for us to be able to help, we'd need to have a full visual of what is happening on your end too. Would you be able to send me a few screenshots, showing the steps you take on your end, when trying to…

Hi @"Mud Puppy", welcome to our Community! I merged your original post under this thread, in order to keep the same topic at one place. Feel free to have a look at what my colleague, Hannah mentioned right here. If you have any questions, I'll be at your service. 

Hi @"Ken_At_POLIHIRE", let's jump right into this! Have you tried pasting the shared link on an incognito tab on your current browser, (while you're logged out of your Dropbox account) and checking the behavior on your end? Can you then download the content of the link? Keep me posted! 

Hi @"thegarnishment", let's see what we can find together on this! Can you send me a screenshot of what you see when you search for Dropbox through the apps for widgets? As for the shortcuts, have you tried another third-party app, in order to achieve what you mentioned? Let me know more! 

Hi @"Galaxy Liz", apologies for misunderstanding you there, I thought it was all resolved on Safari too. If it's able to work on Chrome, then it seems this is a Safari related problem. You might want to clear the browser's cache, or restore to its default settings and disable any browser plugins. The issue you're…

Hey @"Galaxy Liz", happy to hear (or read in our case 😋) that everything is back on track. If you need me, give me a shout! 

Hey @"Palosanto", happy to hear (or read in our case 😋) that everything is back on track. If you need me, give me a shout! 

Hi @"dcyphers", I'd be happy to answer this one for you! Which platform do you want to use in order to achieve that? Feel free to also have a look into this Help Center article. Let me know more! 

Hi @"dragomirradev", I'd be happy to help! You mentioned that your Dropbox account contains 4 million files. It's important to keep in mind that the app has a soft limit of 300K files. Now, if I were you, I'd use selective sync in order to offload the app, and the device itself. Can you give this one a go, and let me know…

Hey @"pallyndr", how are you today? I just sent you an email, in order for us to look into this closely. I'll see you there. Cheers! 

Hi @"Hyoga79", I hope you're doing well! When you say you upload content using your photo library, do you mean that you access your camera roll, select the content you want to upload, and then share with Dropbox? Have you been using camera uploads, or manual uploads, by any chance? Feel free to clarify, so I can have the…

Hey @"MFNL", happy Friday! When did you receive the second email? I'm asking, because if you received it shortly after updating your billing info, then it might have been an automated email, that slipped through the system before registering that you've made all the necessary changes. Have you recently gotten any new…

Hi @"kingfisher41", welcome to our Community! What is the OS on the device the app is installed to? Do you have any idea as to how many files you're syncing locally to the device? Could they be more than the 300K soft limit of the app? Also, let me know if you notice this type of behavior when you try to open any other…

Hi @"Galaxy Liz", happy Friday, let's jump into this! Have you tried another browser other than Safari, in order to see if you get the same behavior when creating a File request there? When someone adds content in their assigned folder, are you able to see the content online or even get notified about this? Also, just to…

Hi @"RJ12", I'd be happy to answer this one for you! You can sign out of the app using the steps mentioned here. Once you do that, you should be set to delete your Dropbox folder (just make sure all of your content has been synced and updated on the web). Now, upon signing in to the device anew, you can avoid syncing all…

Hi @"Eckerr", I just sent you an email, in order for us to have a closer look into this. Reply back to me, and we'll take it from there. Cheers! 

Hi @"Palosanto", one more thing I'd like to ask. When you download the app through our website, are you signed into your Dropbox account online? In case you're not, can you try to sign in on the web, and then go through the same installation process to see if that does the trick for you?

Hi @"x184926", thanks for the screenshot! Have you tried sharing any other file/folder other than the Dropbox cache folder? In your screenshot, I noticed that you're trying to share content from the Desktop backup folder, right? If that's the case, then this isn't something you can do at the moment due to security reasons.…

Hi @"xyber32", I just sent you an email, in order for us to have a closer look into this. Reply back to me, and I'll see you there. Thanks!

Hi @"Riley M.2", happy Friday! Thanks for posting here. Have you tried the troubleshooting steps mentioned in this thread, such as clearing the app's cache, uninstalling etc.? If so, did you notice the same behavior? Let me know more! 

Hi @"MFNL", thanks for getting back to me! It might sound trivial, however have you made sure that the email address that your Dropbox account is subscribed to, is the same as the one you received the message to? 

Hi @"MFNL", I'd be happy to help! Was that an email reminder, or a notification in your account? Provided it's an email, would it be possible for you to check the inbox you received, and then let me know the email address it came from? We need to check it was an official Dropbox domain. Let me know of any updates! 

Hi there, @"MattS91", sorry to hear about that! I just checked the ticket number reference that you've provided, and it seems an agent has been in contact with you recently. Your patience on this is much appreciated, and I see where you're coming from. Keep in mind that I'll forward your feedback to the appropriate areas…