Megan Dropbox Community Moderator

Hi @"Jason S.10", sorry to hear about that! Your feedback regarding this has been very valuable and I will endeavor to make sure your voice is heard. I understand this is not ideal, however the culprit must be that the automation potentially takes some time to "recognize" the fact that you've updated your billing info.…

Hey there @"EventHorizon", how are you today? Are you talking about shared content? Have you followed these steps, by any chance? Let me know more! 

Hi @"vinceortega", could you send me a screenshot, please? It'd help me to have a visual of this too. Thanks! 

Hi @"mroman", how are you today? I was able to locate your ticket number, and I saw that you responded there last night. I am assuming you were able to locate it then, right? Also, @"onodanaoto", I just sent you an email too, so we can investigate on this. Thanks! 

Hi @"Osbourne", I definitely see where you're coming from, and I want to help as much as possible. Is there any chance that you have two Dropbox accounts? And that you're trying to access the wrong one? Also, when was the last time you entered your Dropbox account, before it logged you out? 

Hi @"paulsimongb", let's jump right into this! Let me start by saying that what you mentioned above sounds more like a Microsoft error, than a Dropbox related error. Also, the fact that the app is uninstalled when this happens, shows that it might not be directly related to Dropbox, but let's have a look into this. You…

Hi @"Emanuele B.", thanks for reaching out about this. Thank you for your feedback. As with any operating system, macOS is updated regularly and with that we must keep the Dropbox desktop app aligned with any requirements set out by an OS. Keeping aligned to those requirements ensures that the Dropbox desktop app will…

Hi @"vinceortega", happy Monday! Do you get any specific errors when you try to preview that file? Are you using the mobile app, or accessing Dropbox directly using the browser on your phone? Let me know more! 

Hey @"lukevan", happy Monday! What is the current OS version you're using, and how long has this behavior been going on? Feel free to also let me know the version of the Dropbox app that you have installed on your device. Thanks!

Hi @"drosenblum", how are you today? I'd appreciate some additional info in regards to the issue you're experiencing. Do you get any error messages? Does that shared link belong to you, or did someone else send it to you? Keep me posted!

Hi @"dpsummers", I'm happy to help! When you say Dropbox messaging, could you let me know more? Do you need to receive a document from someone or share it with them? I'd also appreciate some additional info in regards to the internet issue you're experiencing. Do you get any error messages? Let me know more!

Hi @"hlussiatti", welcome to our Community! Have you tried all the troubleshooting steps mentioned throughout this thread, including the offline installer? If so, do you still get the same message? Let me know more, and we'll take it from there!

Hey @"vegasesq", could you confirm your device's exact OS and the version and status of the Dropbox desktop app as shown in your taskbar? If you could also send us a screenshot of the options you get when you right click on files in your Dropbox folder, we'd appreciate it. 

Hey @"dupecoop", happy Monday! You should be able to chat, or email our Support team, using the link Nancy provided in her reply. Have you also tried an advanced re-install by any chance? 

Hi @"Osbourne", sorry to hear about that! Do you happen to have any old devices, that might be linked to your Dropbox account? That way you can access them, and download your content. Let me know more!

Hi @"Sosaconsal", I'd be happy to help! First of all, I managed to locate your ticket number and passed your relevant comments there. An agent will be with you shortly, in order to look into this with you. As for your Backup, are you able to locate your folders online, or are they missing there too? Let me know more!

Hi @"BJN", how are you today? Does this happen with all of your PDF files, or some of them? Also, which version of the app are you currently on? Let me know more, and we'll take it from there!

Hey @"BrunoJ", happy Friday, I hope you're doing well! Interesting behavior you got going on there. Can I ask the version of the Dropbox app that's installed on both devices? All you have to do in order to find that, is to locate your Dropbox icon, next to your WiFi and hover your mouse there. We want to make sure that…

Hi @"Kjellby", happy Thursday! Have you tried any of the troubleshooting mentioned in this thread? In case you have, and you still experience the same behavior, I'd suggest contacting our Support directly, in order for them to have a closer look into this. If you do, feel free to send me the ticket number reference. Thanks…

Hey @"Selkie1", you mentioned you used the browser to upload content. If you managed to close your browser, or just the Dropbox related tab there; that means the uploading process should be cancelled. You're good to delete the content that was added by mistake in the shared folder, and no new content should be uploaded…

Amazing news you got going on there @"jhedleyj"! If you need anything else, we'll be one post away. Cheers! 😎

Hey @"tjacka", sorry to jump in here! Feel free to send me a couple of screenshots of the three people icon you see next to your folders, in order for me to have visual. Overall, if you don't see any Dropbox syncing icons on the old Dropbox folder, you should be okay to either rename it or even remove it, as long as…

Hi @"ray2x1k990", how are you today? Would it be okay if I reach out via email to you? Is it possible that you already have an open ticket communication? Let me know more! 

Hi @"Subha", how are you today? I've merged your post under this thread, just to keep all the similar questions here. Feel free to have a look at what my colleague mentioned here. Is it possible that you were using a promo code that ended? Keep me posted, I'd love to know what your plan page reports. Thanks! 

Hi @"ComputerGoesBeeeeeep", sorry to hear about this, let me help! Can you send me a screenshot of the app's syncing status, along with its version? Also, how long has it been like that, and what is the size of the project? Let me know more! 

Just sent you an email @"dduraznito"! I'll see you there. Cheers!

Hi @"Bobsid98k", welcome to our Community! Please be aware that if your account is ever downgraded, Dropbox will not delete any of your files. As long as the account remains active (you frequently log into the account), you can keep it over quota for as long as you want. I hope this clarifies!

Hi @"amcoffice", thanks for posting here! Interesting finds, and behavior! Which version of the Dropbox app do you use on your desktop? Also, if you have any screenshots, feel free to send them over so I can also have visual too! Have you contacted our Support about this, by any chance? If so, do you happen to have a…

Hi @"dduraznito", how are you today? I can help you reset your camera uploads, if you wish. Would it be okay for me to reach out via email, in order for us to have a look into this privately? Let me know, and we'll take it from there! 

Hi @"Lola136", happy Monday! Did you upgrade directly through Dropbox, or did you use your mobile app to upgrade using the App Store? Is it possible that you have two Dropbox accounts, and that you upgraded the wrong one? Let me know more!