Megan Dropbox Community Moderator

Hi @"jennielynn1984", happy Friday! If you tried on different browsers, and platforms and the same thing happens everywhere, I'd guess it's an issue with the link, on the site's end. Have they disabled the link? Deleted or moved the file, by any chance? Let me know if you have any updates. 

Hi @"amik", thanks for the added info! You mentioned it at the beginning, I just want to clarify: the preview doesn't work when you download the file using the web, desktop and mobile app? You also mentioned you're accessing the file using a shared link, right? If so, can you try adding the content to your Dropbox account,…

Hi @"SkippiJo1", I'd be happy to help! Have you followed these steps, in order to disable Backup? Do you face any errors, or problems when you try to do so? Keep me posted! 

Hey @"Annarita Battista Pleasy" , I am glad I could help! Also, @"GB13" please respond back to Leah, in order for her to look into this and see how she can best assist you. 

Hey all, I hope you're doing well! I really want to thank you for your extensive feedback here. It has been very valuable and I will endeavor to make sure your voice is heard. I see where you're coming from and I understand why this has caused some turbulence on your end. If you wish, @"valtham", I'd be more than happy to…

Hey @"Kav18", I'd be happy to help with this! Can you clarify which platform you're using on your end, when you notice this behavior? Is it the same when you use our mobile app, desktop app or web? Also, feel free to send me your ticket number reference, so I can locate it on our system. Thanks a bunch! 

Hi @"agusvon", thanks for the added info, and sorry to jump in here! Out of curiosity, have you tried looking for some example file names in your Mac's Finder? Can you also search for Files on my computer or Files in Dropbox shortcuts in the location where you'd expect the files to be?

Hi @"mikerain99", welcome to our Community! You mentioned that when you manually forward the emails it works without an issue. Therefore, I believe there is something in the forwarding method you use, which is preventing the service from working as it should. It could be related to the method you're using, or perhaps it…

Hey @"GB13", does it give you the option to respond back to Leah (in order to continue troubleshooting your request), or maybe send a new email? 

Thanks for the added info @"TERRACE_87"! Do you notice this behavior for all of your files/folders, when you right click on them? 

Hey there, @"Nancyp1"! I just sent you an email on your Community linked email address. Can you have a look, and respond to me there? Thanks a bunch!

Hey @"TERRACE_87", it might sound trivial, but have you tried re-booting your device at all? 

Hi @"GB13", I can see that Hannah sent you an email a few days ago, in order to investigate further. Were you able to have a look into this, and respond back?

Hey @"Steve52", even though I'd be more than happy to continue to assist, it's important to note that you can't have your Dropbox folder under your F: drive, and enable the Backup feature. However, the only alternative I could think of and give you, would be to move your Dropbox folder back to your C: drive, and use…

Hey Simon, I just sent you an email in order for us to have a closer look into this. Reply back to me, and I'll see you there. 

Hey guys, I hope you're doing well! Have you tried reaching out to our Support, in regards to that issue? If not, can you give it a go, using this form? Once you do, make sure to give me your ticket number, so I can locate it on our system. On the other hand, if you're facing any issues when trying to create a ticket, just…

Hi @"Jharn", just to clarify, which version do you have installed on the device at the moment? Also, feel free to have a look into this Help Center article, in regards to high CPU usage, and make sure you've excluded all possible factors. 

Hi @"Steve52", when you open your app's preferences, and check under your Sync tab, do you see your folder's location moved to the F: drive? If so, then you're free to rename, or even delete your old Dropbox folder. Also, in regards to your Backup: usually you need to have your Dropbox folder (and the rest of the paths of…

Hi @"Noizy", since you are on Windows, please note that Windows has a limit of 15 overlay icons that Windows Explorer can load, and the operating system reserves 4 for its own use. That could be the culprit there. Can you have a look into this thread, and what my colleague suggested there, and let me know if this resolves…

Hey @"Annarita Battista Pleasy", I have responded back to your email. Thanks! 

Hi @"Jharn", let's jump right into this! Have you checked to make sure you're using the stable version of the Dropbox app? Here is how you can check: Locate your Dropbox icon, next to your WiFi and hover your mouse over there. That should give you a number. Can you share that with me? Also, when did you first notice this…

Hi @"sodaspop", happy Tuesday! Would you be able to send me a few screenshots of these logs, in order for us to have a visual of this too? Keep me posted, and we'll take it from there.

Hi @"Steve52", welcome to our Community! How do you try to enable Backup? Is it through these steps? Can you also let me know more, in regards to the precise error you get on your end? Let me know more, and we'll take it from there! 

Hi @"Simonp0123", take your time! Once you've tried uninstalling the app, let me know of the results and we'll take it from there. Thank you, Simon! 

Hi @"sbirrittier", I'm here to help with this question! However, before I do that, let me ask if you're referring to the Dropbox website, or our app. Which one do you use when this happens? Let me know, and we'll take it from there! 

Hi @"Vinculum2022", sorry to jump in here! I just sent you an email, in order to have a closer look into this. Reply back to me there, and we'll work towards a resolution together. Thanks! 

Wonderful job with the screenshots, @"Noizy", thanks! Let me clarify that the way your Dropbox syncing icons look, isn't related to your Microsoft account, and how it operates. Just putting it out there, in regards to your initial post. Have you made sure your Dropbox app is running as it should? You can always check its…

Hi @"Simonp0123", out of curiosity: have you tried uninstalling the Dropbox app on your mobile, then re-installing it? Also, how are you sorting your folders (name, last modified, size or type)? 

Hey @"samrikken", thanks for returning and giving us some updates on this, I appreciate it! Also, @"lukaszwolenski", since I can't access the shared link (due to security restrictions) I'd be most thankful, if you could attach the screenshots directly to your Community response. When you click to respond back to me, you…

Hi @"Annarita Battista Pleasy", how are you today? I just sent you an email, in order for us to have a closer look into this. Reply back to me, and we'll take it from there. Thanks!