Megan Dropbox Community Moderator

Hey @"dsnidey", thanks for posting here! Could you confirm the version of the Dropbox desktop application you're running? You can do this by hovering your mouse over the Dropbox icon in the system tray or menu bar. Is the app showing 'up to date' or is it still syncing in you menu bar? Also, feel free to try and quit the…

Hey @"Steven-in-OC", thanks for posting here today! It might sound trivial, but have you rebooted your device after the update? Also, do you happen to have any screenshots of the folder disappearing, or not showing up? Thanks a bunch!

Hey there, @"chi-town198", how are you today? Just to clarify: does the app just crush when you try to upload content, or does it also sign you out of the account? Have you tried uninstalling, then re-installing the app? Feel free to let me know if you're using camera uploads to upload your content, or if you do it…

Hey @"Todd", thanks for posting here today! Have you followed the previous troubleshooting steps mentioned in the thread? Feel free to also have a look into this Help Center article. Also, my colleague's suggestion here, might do the trick for you. Keep me posted, and we'll take it from there!

Hey @"brownashley100", sorry to hear about that! Does this happen with all of your Team members? I'd suggest allowing some time for the app to adjust to the changes, and to become up to date. To begin with, you can have a look at this Help Center article. It'll give you an overall idea on the basic troubleshooting when it…

Hi @"HVS", I see your point and where you're coming from. Your feedback regarding Dropbox Capture has been very valuable and I will endeavor to make sure your voice is heard. I will pass on your comments to the relevant departments, in the meantime if you need anything else, let me know. 

Great job with the details, and screenshots @"JTizzle"! Is it possible that you're syncing locally more than 300K files, which is the soft limit of the desktop app? Do you use selective sync for any of your folders? Also, have you excluded the possibility of your ISP, antivirus or firewall being the culprit of this?

Hey @"GMart1120", thanks for the screenshot, very helpful! Does this happen with all of your .html files, or only some of them? Also, could you clarify the state of the files too (online-only, available offline)? 

Hi @"swbr", thanks for posting here today! Could you walk me through the precise steps you follow, when trying to upgrade? Are you using our website, when trying to do so? Let me know more! 

Hey @"JTizzle", let's jump right into this! When you upgraded your boot drive, and used a clone software, did you face the same exact issues as before? How long has this behavior been going on? Can you let me know the app's syncing status at the moment? Feel free to send me a screenshot of it too, if you wish. Also, how…

Hi @"NDawson", how are you today? Can you send me a screenshot of the white pop-up screen that you see, when having to log-in? Keep me posted!

Hey all, and thanks for writing back. As with any operating system, macOS is updated regularly and with that we must keep the Dropbox desktop app aligned with any requirements set out by an OS. Keeping aligned to those requirements ensures that the Dropbox desktop app will provide the best possible experience for all our…

Hey @"paolorob", I hope you're doing well! Happy to see that you found this thread helpful. Don't hesitate to give us a shout, if you need anything else. 

Hey @"rmundell" & @"vegasesq", I hope you're both doing well! You got the version right, @"vegasesq". No worries, that number shows you're using the stable version of the app. It might sound trivial, but have you tried re-booting your device, by any chance? Also, @"rmundell", can you send me a screenshot of what you see…

Awesome news @"CR4FTY"! If you need anything else, let us know. We're one post away. 

Hi all, thanks for reaching out about this. As part of the Dropbox for macOS update, the Dropbox folder must be located in ~/Library/CloudStorage. Some other things to note about the Dropbox folder location: - Changing the location of your Dropbox folder is no longer supported by macOS. - Due to the change of the Dropbox…

Sweet! 😊 I got your message @"Osbourne". 

Hey @"Valeri1111", did you change the permissions in the top, team folder? Can you send me a couple of screenshots, recreating the steps you followed and what happens then? 

Hi @"tym07", thanks for reaching out about this. As part of the Dropbox for macOS update, the Dropbox folder must be located in ~/Library/CloudStorage, as you correctly pointed out. Some other things to note about the Dropbox folder location: - Changing the location of your Dropbox folder is no longer supported by macOS. -…

Hey there, @"bradlymathews", how are you today? Does this happen to all of your Capture content? If you could send some screenshots my way, I'd appreciate it. It'd help me have a visual of this too. Keep me posted, and we'll take it from there!

Hi @"MHJC", thanks for posting here! Would it be okay for me to reach out via email, in order to have a closer look into this? Thanks a bunch!

If you need anything else, don't hesitate to give us a shout @"pafreeman"! Enjoy the rest of your week ahead! 😎

Hey both! I just sent you an email, and I'll be happy to see you there. Thanks a bunch! 

Hey @"Osbourne", I just sent you an email, to your Community linked address. Feel free to respond back to me, and we'll take it from there!

Sure thing, @"langshipley"! Don't worry about it, take as much time as you need. 

Hi @"CR4FTY", would it be okay for me to reach out via email, in order for us to have a closer look into this? 

Hi @"messiaen", have you tried out these steps?

Hey @"Paul" Slaat Alles, does this happen with every single keyword you use on your end, or all of them? Feel free to also let me know the Dropbox version that you have installed on both your phone, and tablet. Could you send me some screenshots, in order for me to have a visual of this? 

Hi @"mdzorn", happy Tuesday! Do you still face the same issue, even after upgrading to Ventura? Keep me posted, and we'll take it from there!

Hey @"LUNARWAVE" & @"langshipley", thanks for updating this thread! I can see that Nancy sent an email to both of you individually. Were you able to respond back to her?