Megan Dropbox Community Moderator

Hey @"IanLovesCake", I hope you're doing well! Does that happen when you try to preview your files on the web? If so, are we talking about all of the file types too? If I were you, I'd try switching onto a different browser, and also try an incognito tab on your current browser. Keep me posted!

Hi everyone! Thanks for bringing this to our attention. There are a few reasons you might be experiencing issues with searching for files within Dropbox using Spotlight. Following the update where the Dropbox folder was moved to `~/Library/CloudStorage`, Spotlight sometimes does not re-index the folder until after it is…

Hey @"willit63", welcome to our Community! Feel free to have a look into this thread, which can answer why this change took place. If you have any questions, let me know. 

Hi @"Natmonster", happy Monday! Your feedback regarding this has been very valuable and I will endeavor to make sure your voice is heard. Also, feel free to reply back to your ticket number if you have added questions. Thanks!

Hi @"BCZE", I hope you're doing well! Have you checked your antivirus (on any other third-party app) to make sure it doesn't interfere with your Dropbox files? Because a third-party app scanning or indexing these files, could cause what you described. Keep me posted!

Hey @"lesleydd", just wanted to check in with you, and ask if the app is still uploading these files, or if it's now showing as 'up to date'?

Hey @"MPT", how are you today? Would it be okay for me to reach out via email, in order for us to have a closer look into this? Thanks a bunch!

Hi @"merlin-eng", happy Monday! How did you upload the files initially? Did you also use the camera uploads feature, as the OP mentioned above? If so, when you open your Dropbox app on your phone, and check for info there, are you able to see the correct location? Let me know more!

Hey there, @"Valley Jesse", thanks for posting here today! Can you try what Jay suggested here? If you contact our Support team, reply back to me here and let me know the ticket number, so I can locate it on my end too. Thanks a bunch!

Hey @"InfoTOM", let's jump right into this! Are you able to see the files, when searching for the on the website, instead of the app? Also, I would like for you to locate your Dropbox icon, next to your WiFi icon and hover your mouse there. That should give you the version of the app, so we can check if you're using the…

Hi @"crystal772m", thanks for posting here today! Have you tried to restart the app? If so, does it quit automatically again? Can you try the steps @"maynaus" mentioned in this thread, and let me know if that gets things back on track for you? Thanks a bunch!

Hey all, thanks for notifying us about this! We are aware of an issue affecting Checkout on Dropbox.com and our Engineers are working to fix this. Thank you for your patience!

Hi @"Dropxanon123", welcome to our Community! All you'd have to do, is sign out of the account on the app, and/or uninstall it. You'd then be safe to delete the Dropbox folder, and its content without affecting anyone else's files. I hope this clarifies. 

Hi @"JesseX", I'd be happy to answer this one for you! Do you currently use our desktop app, or the website? Let me know, and we'll take it from there!

Hello there, @"fstoolcorp" & @"RitaNascimento", how are you today? Are you both using the Basic plan at the moment? Is it possible that you're already subscribed to a plan, that's managed by Apple or Google? Let me know more! 

Hey @"kWestion", thanks for posting here today! It might sound trivial, but are you sure you're imputing the correct information when trying to upgrade? Have you also tried an incognito tab on one of your browsers? Let me know more, and we'll take it from there. 

Keep an eye out, and if you have any hiccups again, or strange behavior be sure to let me know so we can look into this thoroughly. Thanks a bunch, Arthur. 

Hey guys, I hope you're doing well! Keep in mind that due to performance reasons, we have a limit in place on mobile to only load 100,000 photos and then any new photos after that. For the web this shouldn't be the case and you should be able to see all your photos. Your photos are definitely still there, we just might not…

Hey @"hershelsafer", thanks for posting here today! Can you try to sign out of your desktop app, and then back in? Does that solve the issue for you? Let me know, and we'll take it from there!

Hi @"debmahtab", let's look right into this! What does your plan page report? Do you have any shared content, that could be counting against your own, personal storage? Keep me posted!

Hi @"Arthur Zey", thanks for posting here today! I'm glad this was a fleeting issue, that resolved itself. Keep in mind that it could be related to your browser, hence the lack of reports on the status page. I hope this clarifies.

Hi @"Movin", Microsoft has access to the files a user chooses. And even if a file is personal, and user chooses to edit it with Microsoft, that won't allow you or any other Dropbox user to access it. It doesn't share the file with anyone else. 

Hey @"JTizzle", have you tried locating these specific files on the web, and then rename them? If so, does that remove them from the list? In general, the Dropbox desktop application does require admin privileges to be installed on a machine, in order for the app to function properly. Is that how you're using it? On…

Hi @"Todd", I hope you're doing well today! Would it be okay for me to reach out via email, in order to have a closer look into this?

Hey @"Bye Bike T.", let's have a look into this together! Can you let me know what you mean when you say you didn't link your new computer to your Dropbox account on the server? Do you use the desktop app on the new device or not? When you visit your Dropbox account online, do you see the content you had on your old…

Hey @"frdls", I hope you're doing well! Can you send me a screenshot of your plan page, and what you see there? Do you happen to be a member on any shared folders, by any chance? Keep me posted, and we'll take it from there!

Hey everyone, thanks for posting here! Keep in mind that we checked with our Engineering team and some Windows 11 users are not able to see Dropbox context menu items after right-clicking an object within File Explorer. We are currently looking into this, and we'll post an update as soon as it's made available. Thanks!

Hey @"dsnidey", could you send me some screenshots, in order to have visual of what you just described? Also, @"dquaglione", does this happen with all of your Dropbox files, or files that are available online-only? If you could also send me a couple of screenshots, that'd be amazing. 

Hi @"g v.", how are you today? Your feedback regarding our mobile app and its features has been very valuable, and I will endeavor to make sure your voice is heard. I will pass on your comments to the relevant departments too. Now, as for the behavior of the app, could you send me a screenshot of the message you get when…

Hey @"JTizzle"! I am glad that your workaround did the trick, and your app is now up to date, and working as it should. Now, as to why this behavior happened, a lot of different reasons could be the culprit, and it'd definitely be easier to tackle it down as it happens. I am always here in case this happens again, in order…