Megan Dropbox Community Moderator

Hi @"DK57", welcome to our Community! I understand your concern over your files on your account. In general, if you don't have access to the email address associated with the Dropbox account, then it won't be possible to reset the password for the account. Do you have the desktop app installed on your machine by any…

Hi @"Charles Dickens", let's have a look! Are you also on a Linux device? You mentioned that when you follow the instructions to disable the app from auto-starting, the app can't be started at all. Just to clarify, do you mean that when you click on the Dropbox icon, it remains unresponsive? Let me know more!

Hi @"Anna Doucette", how are you today? I just sent you an email, in order for us to have a closer look into this. Reply back to me, and we'll take it from there. Thanks!

Hi @"Emanuel O.", let's jump right into this! This doesn't seem like a Dropbox related error, I have to admit. I did some re-search on my end on Google, and it seems this usually happens when you're trying to copy content from one drive, to another one with a different format. Or when the file is corrupted. If you try to…

Hi @"daniellat", how are you today? You mentioned that you've already contacted our Support. Would you be able to send me your ticket number reference, so I can locate it on our system? Keep me posted!

Hi @"Henry2016", sorry to hear about that! Could you let me know the app's current syncing status, along with the version that you have installed on the device? Keep me posted, and we'll take it from there. 

Hi @"schroederphoto", I'd be more than happy to help! Could you let me know the app's current syncing status, along with the version that you have installed on the device? Keep me posted, and we'll take it from there. 

Hey @"user1900", I am glad to see that everything is back on track for now! Your feedback regarding our Dropbox desktop application has been very valuable and I will endeavor to make sure your voice is heard. Have a lovely weekend ahead,enjoy!

Hi @"user1900", I'd be happy to help! Can you let me know the app's version, and syncing status at the moment? Do you see any errors when trying to download your content? Let me know, and we'll take it from there!

Hi @"mrc247", thank you for reaching out. Full support for macOS 12.5 and higher has started rolling out. Broader availability has begun this month as we work to preserve the reliability and quality of our sync experience. You will be notified when you’re eligible. If you’re interested in joining our private beta, you can…

Hi @"threedots", thanks for all the details! If it's not too much to ask, can you send me some screenshots of the page that you see when the issue occurs? 

Hi @"naima", are you the person that create/host the meeting in Zoom? Do you have any screenshots of the message that you see when this happens? 

Hey @"stephen" Konrad, how are you today? I just sent you an email, in order for us to have a closer look into this. Reply back as soon as possible, and we'll take it from there. Thanks a bunch!

Hi @"carlodr", I just reached out to you via email, I'll be happy to see you there. Cheers!

Hi @"Здравко"! I can definitely see where you're coming from. Keep in mind, that I suggested the ticket route because we need the device specific info to investigate fully and troubleshoot directly with the advanced team on the ticket. If you change your mind, I am always here. 

Hey @"debmahtab", I hope you're doing well! I just reached out to you via email, I'll be happy to see you there. Cheers!

Hey @"johnyjohnson", glad to see everything is back on track, and well done on your troubleshooting skills! If you need anything else, just give me a shout.

Hey there, @"carlodr", how are you today? Was the app preinstalled on your device? Can you let me know where you received the notification that your device was eligible for this promotion? If you haven't already, please check out this article to see if any of the info there helps. Let me know what you find!

Hi @"naima", I'd be more than happy to help! Can you try disconnecting Zoom from your Dropbox account, and then connecting it again? Here are the steps. Let me know of the results!

Hey @"BrateVeliki", I hope you're doing well! No worries, I am here to help! I just sent you an email, in order for us to have a closer look into this. Thanks!

Hey @"Peter1944", sorry to jump in here! You mentioned that your existing upgrade will end on 22/11/2022. Are you certain your account was upgraded? Can you try using our self-serve look-up tool, to see where the charge is coming from? That'll help us rule out any other Dropbox accounts, before you upgrade your current…

Hi @"Manu8765", there's no way to resume the upload, using the website unless you start it anew. Of course, you can always use the app to sync content to the web, which will let you know if any files have the same name, and allow you to skip these. As for your structure inside your Dropbox folder on your device, you can…

Hi @"Szajba", welcome to our Community! Unfortunately, even if you upgrade, you still wouldn't be able to restore content that was deleted more than 30 days ago, since the recovery of deleted files isn't retroactive. I hope this clarifies. 

Hey @"Здравко", I hope you're doing well! I'd be more than happy to send you an email, in order for us to have a closer look into this, and provide any further info or help that you may need. Would that be okay? Keep me posted!

Hey @"yegnal", I hope you're doing well! Your feedback regarding this has been very valuable and I will endeavor to make sure your voice is heard. I will pass on your comments to the relevant departments since your comments on the matter have been quite helpful. Thanks a lot!

I'd be happy to send you an email, in order for us to look into this @"Michael_Steinhofer". Should I go ahead? 

Awesome news, Paul! If you need anything else, you know where to find me! 😊

Hey @"radlyeel", have you checked to see if you have any anti-virus or other security applications running, that could be preventing the installation? Try disabling them temporarily while you install our app, and be sure to check your router for anything that could be blocking it as well. Also, if you check your…

Hey everyone! You should all check your inbox, I've reached out internally about this, and I'd be happy to continue troubleshooting there. Thanks!

Hey @"natachajay", I hope you're doing well! Do you have an open ticket with our Support team, by any chance? Are you still experiencing the same issue? Keep me posted!