Megan Dropbox Community Moderator

Hey @"Paul van Kessel", sorry to hear about that! Do you also try to upgrade your Dropbox account, as the OP mentioned? Could you let me know more, in regards to the steps you've followed? Thanks a bunch!

Hey @"thinkfirstheniI", welcome to our Community! Keep in mind that if you want your files to sync with Dropbox, they'd need to be within the Dropbox folder. You can then host the desired paths in the local Dropbox folder and create shortcuts/links in the other locations to point back there. Just know that, shortcuts or…

Hey @"Yannic_Belgium_Europe", welcome to our Community! Currently the ability to store files on our European infrastructure is available only to European Dropbox team, Enterprise, and Education customers with 10+ licences, who purchased a yearly subscription using a manual invoice billing method. In regards to your…

Hey @"radlyeel", I'd be happy to help! It might sound trivial, but have you tried to reboot your device? After that, can you try to run the installer again? Let me know if you get any specific errors too. Keep me posted! 

Hey @"VisDom", since you mentioned that the slow upload speed was apparent on both the devices, is it possible that your Dropbox account has more than 300K files, which would be the soft limit of our app? 

Glad to see everything is back on track, @"TRBPO"! If you need anything else, we'll be one post away. Cheers! 😎

Hey @"Anwick" & @"BlackArtAudio", how are you today? Do you maybe have an existing, open ticket with our Support? If not, shall I reach out to you there? Thanks!

Hi @"jkyr" & @"gussy1", can you still check if you're facing any issues on your end? If so, in which browser? 

Hi @"merlin-eng", amazing job on the screenshots, thanks for that. Since you can see the GPS info when you right click, and then make the files available offline I would suggest that you stick with that course of action for now. This could be closely related to another similar thread, that you can find here. If you need…

Hey @"Martin R.19", I hope you're doing well! You had some very interesting, and on point questions there. As long as your app is up to date, the migration will be as seamless as possible. You don't need to follow any particular process on your end, or move the folder beforehand since our app will take care of everything.…

Hey @"JavierRayon89", it seems the link works for now. Doesn't it work on your end? If it doesn't, have you tried an incognito tab on your browser? Let me know more!

Awesome news @"ebrookenorthrip", if you need anything else, let us know! Cheers!

Hey @"Quangkhai", thank you for the ticket number! I was able to locate it on our system, and I can see that it's being worked on. If you have any additional info, feel free to let the agent working on your case know. I hope this helps! 

Hey @"eastpaw", amazing job on the added info! These screenshots describe the situation on your mobile. You also mentioned you're having a problem with the website too, right? What do you see when you try to open the files there?

Hey @"AnnWood", I'd be happy to help! Do you get a specific error when trying to open your files using the website, or the mobile app? Are you able to locate your files there? Feel free to send me any screenshots you might have, showing the error message. Also, let me know if this happens with all of your file types. Keep…

Hey @"Michael_Steinhofer", sorry to jump in here! If you changed the email after the renewal, that could be the reason why you never received any emails. Can you have a look at the account's transaction history on your Payments page here: https://www.dropbox.com/payments and let me know if you see any helpful info? Does it…

Hey @"jch05", since the thumbnails come back after you disable OneDrive, then that must be the culprit there. I know it might not be ideal, but you can try disabling OneDrive when you need to check for the files' thumbnails, and enable it after you're done. I'll leave this discussion open, so other users can suggest…

Hey @"3zero2" & @"endnoter"! I just sent you an email, in order for us to have a closer look into this. Respond back to me, and we'll take it from there. Thanks!

Hi @"Manu8765", welcome to our Community! Can you clarify if you used the website, or the desktop app previously to upload content? Also, how did you interrupt the process? In regards to your second question, did I understand correctly that you want to move your D:/folder 1/documents/ path inside Dropbox? Or do you wish…

Hey both, could you send me your ticket number references, so I can locate them on my end? 

Hey everyone! If you're still having the same issue, reply back to let me know and I'll open a ticket number on my end for you. Thanks!

Hey @"eastpaw", thanks for posting here! Which Dropbox version do you use on your mobile? Have you taken a look into this Help Center article, that explains how you can set your Office app as the default app for opening files? As for your "open with" request, is it still missing from all of your files? Can you send me some…

Hey @"superfly1", how are you today? Are you uploading files using a File Request? Also, does this happen with all of your files, or just some of them? Any screenshots will be helpful. Keep me posted!

Hey @"LFPuntel", welcome to our Community! You can see your app's syncing status, by following these steps. Also, if you click the Dropbox icon, the pop-up window should let you know more in regards to the files syncing there. I hope this clarifies. 

Hey @"fftempest", it might sound trivial, but have you tried restarting your device recently? 

Hey @"alessiacosio", can you try to follow the folder or files, using these steps? Let's see if that's going to make any difference. What about your app's notifications? Have you made sure they're enabled?

Hey @"TRBPO", sorry to jump in here! You mentioned that you've tried multiple browsers, and the behavior is the same on all of them. Have you tried an incognito mode on any of them? 

Hey @"TomJ2433", you mentioned that some of these files have been shared with you. Is there any chance that someone accidentally renamed the content, and removed the file extensions? Can you send me a screenshot of an example file name, and the error you get on your end? 

Hey @"mk9y", can you let me know your app's syncing status while we speak? When you visit your Events page, do you see any deletions happening there?

Hey @"fftempest", let's jump right into this! Odd behavior indeed. Which version of the Dropbox app do you have installed on the device currently? Keep me posted!