Megan Dropbox Community Moderator

Hi @"JohnWenderlich", welcome to our Community! Just to make sure I understand exactly what you're seeing, can you send me a screenshot of how it looks on your end? Also, is it possible that you changed your zoom levels on your browser? Let me know, and we'll take it from there. 

Hi @"rob_moore monthly", sorry to hear about that! Can you please send me a screenshot of the error message that you see, when you try to sign into your Dropbox account, in order for me to have visual too? Keep me posted!

Hi @"josesoaresferreira", sorry to hear about that! When you say you disconnected Dropbox, do you mean that you uninstalled the app? Did you use our Computer backup feature, by any chance? Also, if I were you, I'd check both deleted files page, and events page for any missing content. Let me know what you find there.

Hi @"Bdenio", I hope you're doing well! Could you send me a couple of screenshots, showing how some example files are previewed for you? It'll help me with the visual too. Let me know!

Hi @"PTB_9", welcome to our Community! Have you enabled your screenshots to be saved to Dropbox automatically, as mentioned here? What is the version of the app that you have installed on your device? Let me know more, and we'll take it from there. 

Hi @"spacefield", do you see any error messages when you try to sign into your Dropbox account? I am asking, because usually Dropbox deletes inactive accounts, and you mentioned that the last time you accessed the account was back in 2017. If there's no activity on your Dropbox account for an extended period of time, we…

Hi @"Mace68", out of curiosity, have you tried a different browser to calculate the size of the folder within your Vault? If so, does it display the same message? 

Hi @"Alsaboori", can you send me a screenshot, please? Also, have you gotten any emails confirming the upgrade? 

Hi @"JohnGoodwillie", welcome to our Community! Is it possible that your app is linked on a different Dropbox account, using a different email address, than the one you received the email to? Keep me posted, and we'll take it from there. 

Hey @"weesie46", no problem! If you need anything else, I'll be one post away!

Hi @"danielstarrason", it depends on the format they use. Usually, Mac OS extended drives use the Mac format HFS+, isn't that the case for your drives? 

Hi @"Hueme", let's jump right into this! In regards to your trash, can you let me know if you get any errors? Also, are you trying to empty your trash from Dropbox related files? As for your app, can you let me know more, since I am not sure I understood the precise issue? Is the app stuck syncing content? If so, what is…

Hi @"TS83", I'd be happy to answer this one for you! In regards to your first answer, the short answer is yes, your files will be safe. Here is a relevant Help Center article, that might help you. Now in regards to your second question: if you're using our desktop app, you'd need enough hard drive space, in order to move…

Hey @"weesie46", if the account was downgraded, upgrading it through our plans page was the best way to go about it. It sounds like everything is back on track now, right? 

Hi @"blotti", I just sent you an email. I'll see you there. Cheers!

Hi @"Alsaboori", welcome to our Community! Do you also get an error, when you try to restore your purchase, as the OP of the thread mentioned? Can you send me a screenshot? Keep me posted, and we'll take it from there!

Hi @"natangberuq", if you don’t mind, I’d like to open a ticket and see what’s happening. Let me know if that’s OK, and I’ll get things started for you!

Hi @"BB27", as you understand, and for security reasons we can't publicly share your email here. Also, you should be able to submit a request, using this page: https://www.dropbox.com/support/billing-issues from an incognito tab on your browser, without signing into your account, just by providing the necessary billing…

Hi @"danielstarrason", sorry to jump in here! Just keep in mind that this feature only supports external drives with filesystem type APFS or HFS+ for Macs. There's no chance the drives are formatted differently, right? Also, can you check for a .dbxignore and .dropbox.device, which are in the root folder of your external…

Hi anonymous, have you tried turning off the feature, and turning it back on? 

Hey guys, I hope you're doing well! Would it be okay for me to reach out via email, in order to have a closer look into this? Let me know! 

Hi @"M_Louis", how are you today? I would suggest that you either pause sync/or quit our app temporarily, when working on those files. Once you're done with your edits, you can resume. With another third-party app closely linked to your Dropbox folder, it would make sense to have this inconsistency. Let me know if you need…

Hi @"Sawyer1971", is it possible that you have two Dropbox accounts, and that you opened a new account by mistake? 

Hi @"cwsteini", sorry to hear about that! You mentioned that you've reached out to our Support about this. Can you send me your ticket number, so I can locate it on our system too? Keep me posted!

Hey @"IanG1", that sounds like a good plan indeed. 😊

Hi @"Vialb2", how are you today? I just sent you an email about this. Respond back to me, and we'll take it from there. Thanks!

Hey @"SPZero", keep in mind that I can't see the screenshot on my end. Are you sure that you attached it back to me? Do you see any errors on your end when trying to open the app?

Hey guys, I just sent you both an email. Feel free to respond back to me, and we'll take it from there. 

Hi @"cheersounds", thanks for taking the time to post in our Community! I merged your post under this thread, where others have also posted in regards to what you mentioned. Feel free to have a look at Walter's response right here, and let me know if you have any questions. Thanks!

Hi @"BanBrosAu", I hope you're doing well! Have you checked if the charges are for the same Dropbox account? Also, would you like to cancel your Dropbox related charge, or Apple one? If it's the latter, you'd need to contact Apple, and ask them for assistance. Let me know more!